BMW of Bayside

I have to say Bayside's service department is top notch. Although I was not yet due for service and I did not purchase my X5 from BMW of Bayside I was in the area and needed help setting up my blue tooth. W Although I was not yet due for service and I did not purchase my X5 from BMW of Bayside I was in the area and needed help setting up my blue tooth. Without any if, ands, or buts Marlo the Service Manager came out to help me. The entire staff was professional and pleasant which was a refreshing change from other service departments I have been to. Regardless if I am in the area or not I will not only be taking my BMW to this location from here on out. The professionalism and caring that the dealer showed is above and beyond. I would refer the dealer to any friend, client or family member. More

I've been searching for months for the prefect pre-owned BMW. This was going to be my first BMW so I wasn't sure what to expect. Once I located it in BMW of Bayside I emailed them and right away, I receive BMW. This was going to be my first BMW so I wasn't sure what to expect. Once I located it in BMW of Bayside I emailed them and right away, I received a response from client advisor Cesar Zavala within a few minutes. After a couple of emails and brief phone call, Cesar explained the car was still available and I didn't sense any pressure from them at all. Once I decided I was serious about purchasing this vehicle, I was transferred to Sales Manager Demetri Koulouris who was very professional was well. We had a short conversation to discuss the terms since I'm an out of state buyer and when I'd be able to take delivery of the car. He explained all the fees upfront and the there were no bogus fees like most dealers charge so after we agreed on the price out the door, I placed a security deposit on the car and most paper work was taken care off electronically. I booked my flight and was there that following weekend Upon my arrival at BMW Bayside I was greeted by Demetri, and he showed my car vehicle which had been professional detailed and there was even a "Sold" sign hanging in the window with my name on it. I've had a bad experience in the past where a car was sold even though I had a deposit on it so this was a nice touch. There was a line to getting into the F&I office because they were so busy selling cars (What does that tell you about the dealership?) But in the mean time Demetri stuck around and didn't just leave me waiting. I didn't mind browsing the new car showroom. They made sure I was taken care of as far was food and drink while I waited. Shortly after I was driving my CPO 335i back to Ohio. I was very impressed with the professionalism and friendliness of all the staff from the time I walked in the door to the time I left. I've purchased several cars in the past and this has been one of my best experiences. I would purchase from this dealership again. More

From the phone call to the face to face we knew that this was the right decision. We are repeat customers of BMW of Bayside having owned two previous vehicles. Marty Friedman was exceptional. The most perso was the right decision. We are repeat customers of BMW of Bayside having owned two previous vehicles. Marty Friedman was exceptional. The most personabe and genuine individual we've encountered. Marty made sure that every step leading up to us picking up the car went perfect. Our daughter is estatic and he made her first experience buying a car a real positive one. He treated her with respect and as a young adult. He thoroughly and patiently explained all the features of the car. As she drove away last night with her very first car, she could not say enough about Marty. We've had a real positive experience, even better than the first two. Our purhcase went well because Marty took the time to work with us and understand our concerns. Along with John, who is the Manager in the pre owned division, they made this dream come true for our daughter. We look forward to future BMW purchases and once again say thank you to both Marty and John. More

Great dealership. The entire process was smooth from start to stop. Delivery was short notice but was done the SAME DAY! Pricing was fair and comparable to other dealers. start to stop. Delivery was short notice but was done the SAME DAY! Pricing was fair and comparable to other dealers. More

From the moment I stepped in the door, the staff from the receptionist to the general manager, to the sales person were all very attentive and helpful. They answered every and any question I had with complet receptionist to the general manager, to the sales person were all very attentive and helpful. They answered every and any question I had with complete detail. I feel like it wasn't just business, they made me feel like a friend. I'm very happy with their service and will be recommending Frank Allen and Burc to anyone I know who would be interested in a BMW in the future. More

We couldn't have asked for a better salesman than James! He was knowledgable, informative, attentive and a pleasure to work with. We are grateful for his help and very happy with our new vehicle. James rock He was knowledgable, informative, attentive and a pleasure to work with. We are grateful for his help and very happy with our new vehicle. James rocks! More

Words cannot describe how much of a difference Burc Words cannot describe how much of a difference Burc Yurtsel and manager Anthony Natale BMW of Bayside made into leasing my third BMW. In all a Words cannot describe how much of a difference Burc Yurtsel and manager Anthony Natale BMW of Bayside made into leasing my third BMW. In all actually I recently left Rallye BMW of Westbury and was ready to lease an Audi or Mercedes Benz this year. But if it wasn’t for Burc’s great salesmanship, level of understanding and him going above and beyond his duty to help get what my wife and I wanted we would have gone somewhere else. Again, I emphasize how much Burc was the chief difference in me continuing to lease with BMW, rather than with Audi or Mercedes Benz. I particularly liked it when he made time for my wife and I in regards to whatever we needed. Even with casual conversation, we sensed a great level of trust, compassion, and understanding with Burc. We felt very comfortable around Burc. Even on his days off, he made sure that if we happen to stop by the dealership for any other matter, he made sure that there was someone that would take care of us in his absence. Besides the fact the he gave us his business card and saying you can call me for anything, Burc Yurtsel of BMW of Bayside REALLY means it. Let me explain; I never had a salesman call ever so often like Burc to just say how is the new car? Or; do you need anything else? Even if he doesn’t get to me, he leaves a detailed message expressing his availability. And furthermore, if that’s not good enough he sends a courtesy text message as well. If BMW of North America can say a “Floor” salesman does all this, then a standing ovation to BMW. But from my previous BMW salesman experience, no one even comes close, or better yet, no other salesmen are comparable to Burc! Every salesman’s technique and etiquette should emulate what Burc Yurtsel does. Another great experience I must say that exemplifies how Burc goes above and beyond for his customers was when I said that there were small rusty particles I noticed in the front bumper of my new car. I immediately brought it back to him even after I washing it. And what does Burc do, he goes and gets a compound and a microfiber cloth and buffers it all off by himself! What salesman you know would roll up their sleeves, get down on their knees on a hot day and buff a bumper themselves. AMAZING! And if that’s not enough, he further adds that when I service my vehicle next he says that if I am not completely satisfied the service department can go further and mechanically buff or touch up the front bumper if I wanted to. That was very comforting to know. Words are not enough to describe how much Burc’s whole demeanor and level servitude are to his customers. As you know I believe that customer satisfaction is what will separate BMW to all other competitors. A salesperson like Burc is what will redefine BMW and really set the benchmark for the TRUE Ultimate Driving Machine “experience”. Because when you can couple an individual/salesman like Burc with BMW; your actually company will essentially leave other competitors behind. Words cannot describe enough how much Burc goes above and beyond his actual duty. He exemplifies unparalled service excellence, stands by customer satisfaction, uncanny interpersonal skills, and unsurpassed level of understanding. In conclusion, I hope that Burc gets recognized for all his valiant efforts that surely goes un-noticed. And I know why it can go un-noticed, because its what Burc does on a regular basis. It is his persona. And lastly I want to paint a picture to BMW of North America… Burk Yurtsel is BMW! Francisco & Michelle More

BMW Bayside gave me one of the greatest car buying experience so far. I meant Quinn Mui and he was able to assist in a professional manner. He list to all my needs and was able to help me pick the rig experience so far. I meant Quinn Mui and he was able to assist in a professional manner. He list to all my needs and was able to help me pick the right car for. The process was quick and easy. I was out of the lot with in an hour of finding my car. I would recommend this dealer and sales associate to anyone. More

James was very helpful and straight to the point never met a more detailed dealer in my life..... i would recommend him to all my friends and family that want a BMW. met a more detailed dealer in my life..... i would recommend him to all my friends and family that want a BMW. More

i recently visit Bmw bayside for service on my BMW M6 i recently visit Bmw bayside for service on my BMW M6 Jennifer was the one who helped me with everything , it was a pleasure dealing with Jennife i recently visit Bmw bayside for service on my BMW M6 Jennifer was the one who helped me with everything , it was a pleasure dealing with Jennifer she was nice and friendly and so PROFESSIONAL, she knows everything there is to know about your BMW vehicle she always call back and update you on whats going on with your vehicle unlike others that make you call and chase them all day and you still dont get an answer or a call back... I WOULD DEF RECOMMEND JENNIFER TO MY FRIENDS AND FAMILY !!! Jennifer thank you for everything , keep up the great Job :) Alon M. More