BMW of Bayside

I've recently begun my search for my next BMW and though my interaction with BMW of Bayside has been very limited thus far I am very pleased with the responsiveness and friendliness of their online sales de my interaction with BMW of Bayside has been very limited thus far I am very pleased with the responsiveness and friendliness of their online sales dept., specifically Dave. I'm still another 3-5 weeks away from making a decision but I will be stopping by BMW Bayside after concluding my online research. I just saw the owner's ad in Newsday about "new management" and the pending arrival of their new service facilty in 2010 with a "new attitude". Considering all the prior (negative) reviews on this blog I'm keeping my fingers crossed, however, this "new attitude" seems to have taken hold already within. More

Absolutely do not go to this dealership!!! I bought a 2004 CPO'd M3. This is my dream car and i've waited years to be able to afford one. I asked several times if it was ever in an accident or had paint 2004 CPO'd M3. This is my dream car and i've waited years to be able to afford one. I asked several times if it was ever in an accident or had paint work and was told no as they read through the service history with me. After purchasing it things started going haywire..electrical problems, no headlights, tail lights, convertible top not working, door not working. Took it to a local BMW shop and they give me the "real" vehicle history report from the BMW database called the DCS report. They try their best not to give you a copy but I had a friend at the local BMW shop. This car had been in an accident and BMW of Bayside lied to me about it, it reported it in the first line of the DCS report. Because of the accident none of the repair work so far (3 trips to BMW of New London, great BMW dealer and $1,000 later) is covered under warranty because it is a result of the previous accident as it was not properly repaired the first time. BMW of Bayside has made no attempt to help me whatsoever and states that BMW North America stands by their warranty and there is nothing they can do for me. Well BMWNA does not stand by your piece of crap warranty because they have yet to cover a bill!! They are hearing from my lawyer next. Buyer beware!!! More

They lied about the car I purchased, verbally and in their ad, stated that it had leather, however it was actually leatherette! When I took the car back the only thing they were willing to do was void t their ad, stated that it had leather, however it was actually leatherette! When I took the car back the only thing they were willing to do was void the sale and actually disrespected my wife, saying they couldn't do anything for her that would make her happy. Well obviously, someone who purchases something for the price of leather and receives fake leather won't be happy. They were generally rude, did not apologize for the mistake, and instead tried selling me more expensive cars and not willing to do anything about their mistake. They suck! More

Never buy a BMW from this Dealer. The sales team lies about what is on the car to make a sale. The Dealership Manager makes no effort to satisfy a unhappy customer. I-Drive Navigation is a joke. Porta about what is on the car to make a sale. The Dealership Manager makes no effort to satisfy a unhappy customer. I-Drive Navigation is a joke. Portable GPS units are so much better with touch screen, portable units can find the nearest home depot quickly, not BMW. Lexus is far superior. More

No, NO, NO!!!! Never go to this dealer for service. You No, NO, NO!!!! Never go to this dealer for service. You have to wait at leat 3 weeks for appointment. When you arrive on the appointment time, Do n No, NO, NO!!!! Never go to this dealer for service. You have to wait at leat 3 weeks for appointment. When you arrive on the appointment time, Do not be surprise you have to wait on your car for all in the mornning to just get in to their parking lot. Women answer the phone are rude and when you complain about service they just put you on hold for 30 minutes and another person answer the phone and you have to explain all over again. More

Now that I have finally given back my BMW lease at BAYSIDE, I feel that I can give my exit speech. About a year ago I came in to fix a mirror that was accidently knocked off. An unfortunate situat BAYSIDE, I feel that I can give my exit speech. About a year ago I came in to fix a mirror that was accidently knocked off. An unfortunate situation but never the less something I had to get fix. To make a very long story short.....I bought a mirror from them but it needed to be painted. So I had to wait a couple of days for them to do that. After a few days I called in to see if it was ready. Tony the service manager picked up and told me it was ready....therefore I came by to have it installed. When I got there the mirror wasn't ready and they overcharged me for the time worked to install the mirror. They said it took 2 hours when it really took 35 mins or so I know because I watched them and asked the service tech.....but they did make me wait there an additional 2 hour before the mirror actually arrived. At 105 dollars an hour the difference between being charged 2 hours and 1 is double....very simple math. I confronted Pat the service advisor about it and he stated he would only charge me 1 hour if it took less than an hour....so I was fine with that. When they finally finished my car the Service Manger Tony gives me a bill of 210 dollars. When contronted about the extra time...Tony stated thats what they charge and if they fix it faster then the technician gets a bonus. Outraged and furious I told him that was crazy.....his response, he pulled me into his office and basically threatened me. He lifts the phone and says "PAY OR I TAKE OFF NOW." I was outraged and stated I can't believe i'm getting ripped off like this. This is BMW. Given no choice I said i would pay but that not to worry i was to file a complaint. HE DIDN"T CARE! On top of that, Pat the service advisor was also invited in and told Tony that he never said he would only charge me an hour which was a tota LIE! I wrote letters to the BMW bayside manager, corporate complaint department and phoned in my HORRIBLE experience at the service dept. TO THIS DAY I have never received an apology nor any response to my complaint. BMW SUX! I LOVED my BMW....great car...but will never buy one again...at least not from BAYSIDE. TO THIS DAY I HATE BMW BAYSIDE! More

Not only is their service advisor Alberto, unprofessional and straight out rude, but also lacks honesty and customer-service know-how. With the exception of BMW Bayside’s very courteous and helpful sec and straight out rude, but also lacks honesty and customer-service know-how. With the exception of BMW Bayside’s very courteous and helpful secretaries (Pauline and Diane), BMW Bayside's service department's service advisors and technicians are HORRIBLE! I've been going to BMW Bayside Service station for almost 5 years, and I can honestly say that year after year, their customer service and straight out xx has become unbearable! Thank you BMW Bayside, for making my BMW experience one that I will never forget. You just lost a customer who spent over $60K on a car from YOU! One would think that they would at least treat their own customers with honesty, integrity and friendliness. These service representatives all look miserable -- and in turn make their customers feel miserable as well! Not only do they try to extort extra money from you on everything they do, but they also misdiagnose the “problems” and end up over-charging you for items that were either never replaced or do not need replacing in the first place! They even tried to charge me again on an item that THEY replaced for me less than 6 months ago, and should have been covered by their standard 12-months parts warranty. Is it my fault that they can’t install their own parts properly? Of course not! But if I didn’t raise the point that I’ve already paid over $1,000 to get this part replaced 5 ½ months ago, they would have billed me again! Lazy, shady, or incompetent? You be the judge, but I say that it’s a combination of all three!! Another funny thing is that BMW Bayside controls who they issue a “customer satisfaction survey to”. In the rare instance that they somehow manage to complete a job on time, and not need to lie to the customer about some other “problem”, they then decide to send that customer a “satisfaction survey” and they urge (pretty much beg) them to provide satisfactory feedback. But, as I’m sure many irate BMW Bayside customers can attest, if you’ve had a poor experience with them, you will not be receiving a survey! Coincidence? Not at all! Their service advisors always manage to “misplace” or overlook your service appointment so that BMWNA never gets to see send you a questionnaire. SIMPLY PUT SHADY BUSINESS PRACTICES!!! I plan on raising these concerns to BMW North America, as I have in the past, but unfortunately this likely won’t accomplish anything because I’m just one single compliant. Therefore, I urge all unhappy customers to step forward and voice their complaints with this unscrupulous dealership! Contact BMW North America and tell them exactly what is going on here! We need to put an end to these bad business practices! I truly hope that somebody at BMW’s corporate offices sees this posting and takes some form of action! BMW Bayside’s Service dept.’s business practices are simply outrageous!! AVOID BMW BAYSIDE AT ALL COSTS!!! YOU HAVE BEEN WARNED! More

The customer experience at BMW of Bayside continues to be very disappointing. The service department is seriously understaffed and unable to keep up with repair orders. In review of the past few years, my very disappointing. The service department is seriously understaffed and unable to keep up with repair orders. In review of the past few years, my car has never been ready on time for pick-up and often has required follow-up appointments to address repairs. Despite dropping my car off at 7:30am, I often find myself in the waiting area until 7pm for service to be completed. Further, on several occasions the service staff had to be summoned to address unfinished or shoddy work at time of automobile pick-up, i.e., warning lights that continued to appear, new inspection sticker placed over old half removed sticker, car released with damaged and dangerously under inflated tires, unwashed car, etc. Most disappointing are the billing tactics employed by the service staff. In addition to inflated repair charges, customers are billed $100+ for routine troubleshooting - even if the mechanic spends only a few minutes diagnosing the particular problem. Note the $100+ diagnostic charge above is passed on to the customer in addition to all charges associated with the repair - double jeopardy? When questioned, the staff has responded very unprofessionally and with disdain. It seems the service staff's interests are not properly aligned with that of BMW's customers. Instead, the staff seems to be incented to maximize billings and customer service is secondary. I would recommend a review of this dealership's service practices and a forensic accounting of its books for reasonability/legality. I've witnessed too many customers leaving this dealership both deeply disappointed with service levels (including staff arrogance) and shocked by outrageous invoices. More

Took my X5 in to check a squeaking noise from back, diagnosed with $2600 worth of service, brought the car in, it took them 2 weeks to fix and by the time they were done, the bill was $4,200. When I w diagnosed with $2600 worth of service, brought the car in, it took them 2 weeks to fix and by the time they were done, the bill was $4,200. When I went to pick up the car, it wasn't even washed. "We dont' wash cars on Saturdays" "But the car was in for three weeks?!" And then we found a brand new scratch on bumper with white paint mark. Tony the Manager cleaned up the paint mark with some spray and when I asked him how he was going to fix the scratch, he said he'd check with his insurance company to see if they'll pay for it and then I should make an appointment. I told him I'd leave the car there and he can fix it while i am on business trip next week, he said, "don't try and use our shop as a parking lot." Based on the review here, I guess they'll soon need to go out of business. I am calling BMWNA on Monday. More