BMW of Bel Air

This was my first experience with BMW. Needless to say I was quite impressed. This dealership made me feel welcome and very comfortable during the entire process of my buying experience from my intial walk was quite impressed. This dealership made me feel welcome and very comfortable during the entire process of my buying experience from my intial walk in to delivery of my vehicle. Nic Brown, my sales advisor is a BMW fanatic and a total joy to talk to! He knew everything about the brand and the different trim levels available. As a former Acura owner, I was used to a simple list of options. Nic helped me easily navigate the hundreds of custom options that BMW offers on its vehicles. If you like nice vehicles like BMW but don't like dealing with pretentious sales people who typically sell the higher end vehicles, BMW of Bel Air is the place to go! Great service, friendly and courteous staff. My entire buying experience was almost effortless. It you want personal attention, a good education on what you are buying with "no pressure" sales approach, go to BMW of Bel Air and see Nic Brown! More

Nic was the most knowledgeable rep i've ever had in purchasing a car. Buying a Toyota Avalon from a BMW dealer, i expected less information but he knew the car in and out and was informative on the com purchasing a car. Buying a Toyota Avalon from a BMW dealer, i expected less information but he knew the car in and out and was informative on the competitive cars also. I recommend Nic and BMW Bel Air for another purchase. More

This was most enjoyable experience I've had purchasing a car. Mr. Brown was very helful and pleasant. If I had to rate my experience 1-10, I would rate the experience a 10. I would recommend this dealershi car. Mr. Brown was very helful and pleasant. If I had to rate my experience 1-10, I would rate the experience a 10. I would recommend this dealership to any one interested in purchasing a BMW. Thanks again More

Had some work done at this dealership and the price continuously changed. They caused more issues and tried to get me to pay for it. They replaced a fuel pump and then said it was a special chip needed continuously changed. They caused more issues and tried to get me to pay for it. They replaced a fuel pump and then said it was a special chip needed. I paid for the special chip and they would not verify if the old fuel pump was still good (I got charged for both). When the new chip was installed, it caused 3 problem lights to come on, they refused to fix the issue unless I paid them for it. I told them that it was something they did etc, etc... The end result was I took it to another BMW shop and they informed me that the chip replaced had to be reprogrammed and that process would take approx. 8 hours. It was included in the price of the chip (VERY EXPENSIVE) but the dealer didnt know how to reprogram, so this different dealership performed the job (Bel Air had nothing to do with me finding another dealer, they just left me there with issues they caused). STAY AWAY from this dealer, big time rip off artists!!!!!!! More

My wife and I drove an hour from our home to BMW of Bel Air in search for a new BMW 328i. Our client advisor, Nic Brown treated us well from the very start. Never once did we feel pressured into a sale, Air in search for a new BMW 328i. Our client advisor, Nic Brown treated us well from the very start. Never once did we feel pressured into a sale, but more so educated about our new purchase. We never spent less than 1.5 hours with Nic because we were constantly being fed great information. We decided to build our new 328i and personalize it to our liking. It was delivered to Bel Air in a timely manner. We were treated like family and I would've have driven 2-3 hours to buy here!!!! More

I found a used vehicle through the internet owned by this dealership. Although the location was not convenient, I was able to work with the sales representative to determine both trade-in value, as well as dealership. Although the location was not convenient, I was able to work with the sales representative to determine both trade-in value, as well as a reasonable price for the used vehicle prior to making the trip for a test drive. The transaction was very painless, no high pressure, no haggling over small pricing details, and very professional. I would recommend this dealership and Nic Brown to others looking for a new or used vehicle. More

I went to BMW of Bel Air to look at a 2010 certified pre-owned 5 series. The sales person, Nic Brown, came out into the lot to greet me. He was very knowledgeable and took the time to go through each of pre-owned 5 series. The sales person, Nic Brown, came out into the lot to greet me. He was very knowledgeable and took the time to go through each of the features and options of that particular car. We went to his office to get additional information and on the way, he stopped to answer my questions about a 2011 528 i on the showroom floor. In the end, I wound up buying the 2011 5 series. Nic did a great job of comparing models, prices and option packages which made my decision easier. The vehicle I chose was not on the lot but he found it elsewhere and had it shipped in. I don't like waiting around for paperwork, etc. during the purchase process so Nic had everything filled out in advance of my arrival and all that was required were signatures. After the paperwork was complete, Nic demonstrated the operation of all features to my satisfaction. I was very pleased with the buying experience. More

My experience with BMW of Bel Air was truly the best My experience with BMW of Bel Air was truly the best car-buying experience I've ever had. The sales and finance staff were courteous, professional, My experience with BMW of Bel Air was truly the best car-buying experience I've ever had. The sales and finance staff were courteous, professional, and knowledgeable. Being new to the BMW brand, I had many questions about the models I test drove. The sales professional I worked with, Nic Brown, took the time to explain the variances between the vehicles e.g. their performance design, operability, and driving style. Nic quickly developed an understanding of my preferences, drive style, and budget. The car of choice was a BMW 335 xi. BMW offers excellent financing opportunities and BMW of Bel Air also works with area credit unions to achieve maximum affordability for their customers. I experienced this first hand in working with the finance manager (Scott). I have owned a number of vehicles (Nissan, Ford, Chevrolet, Chrysler) and BMW is by far the highest quality, highest performance, driver responsive vehicle I have ever owned. I've just completed my first service check through the BMW Preventative Maintenance Program (another fantastic reason to buy a BMW). The service department (Bill and Staff) at BMW of Bel Air are clincal BMW technicians who are ready and willing to answer questions and explain the BMW service protocol. My appreciation to BMW of Bel Air for making this purchase possible for me. If you are looking to purchase a BMW and would like a haggle-free, professional to work with you on this investment, go to BMW of Bel Air. I promise you will not be disappointed. Faith Carper 2007 BMW 335xi More

It was a pleasure to shop for a new car at BMW Bel Air. It was easy to work with a dealership that regards women as genuine consumers and assists in finding the right vehicle with the right options. I look It was easy to work with a dealership that regards women as genuine consumers and assists in finding the right vehicle with the right options. I look forward to driving my X5d everyday and know I have a great dealership in Harford County. More

I have been taking my car for few years now mainly because I like the friendly and relaxed environment at this dealership.Brian listens to you and takes the extra steps to address your concerns. For e because I like the friendly and relaxed environment at this dealership.Brian listens to you and takes the extra steps to address your concerns. For example, I have the aluminium interior trim that gets easily damaged due to the seat belt being released too early by the driver. I noticed few knicks due to mechanics and porters releasing seat belt too early. Too reduce any additional knicks to the trim,Brian makes sure he drives the car to and back from the service area. I really appreciate that he does this. Last month, BMW of Bel Air agreed to host a "meet and greet" for all BMW owners and car enthusiasts. They generously provided the us with free key chains, umbrellas,food and drinks. What a great dealership ! They get 5 stars from me for taking the right steps to a new level of service and reaching out to the BMW owners. More