BMW of Bellevue - Service Center

Leonard Mayorga spent time making sure all of my issues were resolved. He was great to work with. were resolved. He was great to work with. More

I had an excellent advisory experience with Janell at BMW of Bellevue. She provided a comprehensive overview of my car's maintenance requirements and identified the need for tire replacement. Janell was frie of Bellevue. She provided a comprehensive overview of my car's maintenance requirements and identified the need for tire replacement. Janell was friendly and highly professional. I was pleasantly surprised to get my car back ahead of the expected schedule. I'm definitely considering returning for the tire replacement soon. More

Awesome service. The service team able to address all my concerns and get me my car back in no time. my advisor went thru all the items which they did during the serv The service team able to address all my concerns and get me my car back in no time. my advisor went thru all the items which they did during the service and the items which I need to take care next year. More

Janel was our service rep and she was outstanding; communicated service options and had our car work completed as promised. We've always had great service with this dealership and employees. communicated service options and had our car work completed as promised. We've always had great service with this dealership and employees. More

Angel is one of the best rep alway available to help. He so prompt on text and understand customer need. He so prompt on text and understand customer need. More

Excellent service and a professional work place. A good place to have your car maintained. A good place to have your car maintained. More

Bellevue BMW has done a solid job of maintaining my M3 for many years now. for many years now. More

Great service! Always available for a service appointment! I would not take my car to any other BMW dealer for service! Always available for a service appointment! I would not take my car to any other BMW dealer for service! More

Servicing is extremely expensive. Labor charges are over the top compared to other certified service centers. Labor charges are over the top compared to other certified service centers. More

I was expecting an excellent standard service from BMW of Bellevue as Mercedes Benz of Bellevue and Lexus of Bellevue, since we are currently customer of all three places. Unfortunately I experienced a real Bellevue as Mercedes Benz of Bellevue and Lexus of Bellevue, since we are currently customer of all three places. Unfortunately I experienced a really bad customer service from 09/23/2023 and from 09/28/2023. First, service advisor Safeeullah Salim didn’t keep his promises on car wash service and vacuum the car, and also didn’t keep updating on the status of the service promptly. The service manager Armando Lopez’s customer service is very poor and unacceptable. He couldn’t communicate well with his customer. He doesn’t know how to take care of his customer at all. On top of this on 09/28/2023, I tried to communicate with him (regarding the status of my daughter’s Toyota 86 car, which was dropped off at Toyota of Bellevue by BMW of Bellevue) and unable to reach him, and, since my daughter is a brand new teenage driver, she was not get used to driving the rental car which was offered by BMW Bellevue, so due to safety reasons of my daughter driving the rental car, I tried my best to reach the Toyota of Bellevue to check the status myself, and found out that, my daughter’s car was passed all the tests, and the “check engine” issues was resolved and ready to pick up as of 3:39 pm on 09/28/2023 and confirmed by Ryan/the service advisor of Toyota of Bellevue. In between Armando called me back and stated that the car is not ready and the check engine is still on, and I told him, I called Toyota of Bellevue myself and they told me, it is ready for pick up, but Armando still argued with me that the car is not ready. I am glad that Dorela Xherri the Financial Manager who knows customer is first stepped in to the issue and helped me to pick up the ready car around 7:00 pm on the same day on 09/28/2023. I believed, it is time for Dorela to get promoted to a higher position, since she can hear her customers’ frustration and understand every detail about customer service with patience and an excellent determination. It is also time for Armando to get additional training on how to handle customer service as a BMW of Bellevue. More