BMW of Birmingham - Service Center

Great experience with service Scheduled maintenance in and out with wiper blades and car wash thrown in as nice extras. All staff friendly. Clean waiting area. Scheduling online Scheduled maintenance in and out with wiper blades and car wash thrown in as nice extras. All staff friendly. Clean waiting area. Scheduling online very easy. More

Outstanding Genius!!! Had difficulty with Bluetooth. In an effort to save me a trip to the dealership, Allison worked with me over the phone to troubleshoot the issue. When Had difficulty with Bluetooth. In an effort to save me a trip to the dealership, Allison worked with me over the phone to troubleshoot the issue. When she realized it still wasn't working, she made time for me that day! I really appreciate the outstanding support and service. More

Wonderfully easy experience I was in the dealership for a car wash and decided to check on my navigation system which has always been quite a hassle for me and when I asked for " I was in the dealership for a car wash and decided to check on my navigation system which has always been quite a hassle for me and when I asked for "a Genius:, I was sent Mr. Michael Matkosky! I have nothing other than the fact that HE is TERRIFIC. He is extremely friendly and VERY smart. He guided me through some steps on the system in my X5 and I am a most happy camper. Further enjoyment of work/client relationship has been established with Parker Rosenberger and Jolee McMurray. Thanks.........................Marlene Waller More

Go ELSEWHERE This is the worst place to buy a car from. I bought a new car from them in late 2015. In early 2016, the front tow hitch cover literally fell off of t This is the worst place to buy a car from. I bought a new car from them in late 2015. In early 2016, the front tow hitch cover literally fell off of the car, nowhere to be seen. I have been trying to contact them for months about such a simple issue, with no response. This is a sorry excuse for a dealership, and because of the organization of the company, they have an effective monopoly for the Birmingham area. MY recommendation: spend an extra day and go to Atlanta for your BMW needs. More

Great job We will never have anyone else service any of our BMWs. Sterling treats us more like family and the work is always completely outstanding and finished We will never have anyone else service any of our BMWs. Sterling treats us more like family and the work is always completely outstanding and finished on time More

Dustin in service dept Dustin in service went above and beyond what I expected. I have an extended warranty with another company. Dustin went out of his way and got my claim Dustin in service went above and beyond what I expected. I have an extended warranty with another company. Dustin went out of his way and got my claim approved. The hoops he had to jump through to get the approval and get the claim processed was great. He got me set up with a courtesy car and kept me updated through the whole process. Dustin is a great asset to BMW. More

services received was great. The services I received was great, I was in out t a very good time, I was greet with a smile. excelled service, appointment was on time. The services I received was great, I was in out t a very good time, I was greet with a smile. excelled service, appointment was on time. More

EXCELLENT SERVICE!!!!! I received THE MOST AMAZING SERVICE from my advisor Chris Teal!!!!! Also, while my car was being serviced I was put in a loaner car and taken very goo I received THE MOST AMAZING SERVICE from my advisor Chris Teal!!!!! Also, while my car was being serviced I was put in a loaner car and taken very good care of by Sherrie Frady!! I would highly recommend BMW to anyone!! More

Getting to know my m6 Michael Matkosky showed me how to operate my M6! He was so very helpful & very knowledgeable & showed me things I never knew my vehicle could do! Michael Matkosky showed me how to operate my M6! He was so very helpful & very knowledgeable & showed me things I never knew my vehicle could do! More

Service Department Very Helpful; Sales Not So Much Service advisor Chris Teal took care of our car with the service one would expect from a luxury car dealership. Helpful all the way. Chris Ragland, th Service advisor Chris Teal took care of our car with the service one would expect from a luxury car dealership. Helpful all the way. Chris Ragland, the tire expert advisor, fought for us in a dispute over tires. Bought 2011 528i in June 2016 as CPO. Was told they were going to put new "tires" on the car before delivery. Had a bad coil and had car towed to BMW dealer in Pensacola. Service called and said three of four tires were down to the wear bars. We only put 7,500 miles on the car in that time. Chris Ragland needed to see tires to be able to help us. In the meantime, the oil level sensor had stopped working. Took car to Birmingham and turned it over to the Teal and Ragland. Lo and behold, when we bought the car, the dealership had only put two new tires on the car instead of four. 99.9 percent of the human race understands that "new tires" means FOUR tires. Continental finally agreed to pay half for two replacement tires after much wrangling from Ragland. After Teal and his technicians replaced the DME, our other issues with the car were solved. Finally had to make salesman Larry Carpenter mad before the sales side would do the right things and cover the remainder of the cost for the two tires. That should have been done without hesitation instead of me having to pitch a hissy fit to get something done. I expect that from Joe Blow's Used Cars, not from a BMW dealership. Be sure to get everything they promise to do your car in writing before you sign the dotted line. I can't say enough about the quality of service we got from Teal and Ragland. Very happy with those two. More