BMW of Bloomfield Hills

I want to make it clear this negative review is not because the dealership couldn't match the price, that I completely understand. This review is because of the honesty of the salesperson (Paul Billec because the dealership couldn't match the price, that I completely understand. This review is because of the honesty of the salesperson (Paul Billeci) and the lack of service from the Erhard service manager (Robert Cornwel). It is a shame that if you are open and honest with a sales person that they cannot be honest as well. I recently called and spoke with Paul Billeci of Erhard BMW of Bloomfield Hills, about a X3 I was interested in. I told him that I already negotiated an "out the door" price for a very similar equipped car at a different dealership. It had the same miles but had also had the cold weather package and home link systems. However I was willing to pay the same amount for the car on their lot because of the color. Paul mentioned that he couldn't give a price over the phone, which I completely understood but reminded him that I was not willing to negotiate on the price. I asked if I should still come in for a test drive and his response was yes we can work something out. I then proceeded to alter my entire plans for the day to make the 30 mile trip to the dealership for a test drive and purchase. Dropped the kids off at the grandparents house and arranged the necessary financing at the bank. After this was all complete I decided to give Paul Bilechi a call again to confirm that I was a very interested buyer and ready to purchase today but i was not willing to negotiate on my previously given price. His response was that he had talked to his management and was confident that we could work something out. So I then arrived at the dealership and took a test drive and then confirmed with Paul that I would like to purchase this car for the agreed upon price. So up until this point everything had gone about how I expected. Upon hearing this news our salesman Paul says that is great, let me go talk to my manager to see if we can workout a deal. At this point I had my first inclination that there would be a problem and I should have listened to my gut and just left. Anyway I began to get increasingly agitated as forty minutes passed without hearing back from the manager. When Paul did finally come back it was not to give a price but he asked for information on my other deal and at what dealership. I responded that if they agreed to my price I would gladly tell them the dealership that I previously planned on purchasing the vehicle. After this they did finally come back with their "final", they agreed to the price but said i just had to pay the six percent Michigan sales tax. I then had a senseless conversation about what "out the door" meant to the sales staff. Needless to say my blood pressure went up at this point thinking of all the time and effort I just wasted with these unprofessional salesman. I thanked them for their time and walked out of the dealership. A couple days later I got emailed a three question questionnaire asking how my service was at Erhard BMW from Robert Cornwel the "Service Manager". The first two questions were yes or no, but the third was how I was treated during my visit. My answer was the same as above and I let him know that I would be contacting BMW and providing negative feedback in roughly a week. This would give him enough time to rectify the situation if he felt my service was not up to Erhard standards. Shockingly I have still not heard back from him, hence the rating you see attached. On a good note I did end up purchasing a 2012 x3 from Ganley BMW in Cleveland Ohio and got excellent service. The price was exactly as advertised and I saved a ton of money even factoring in the gas cost and the fact I had to take a vacation day to do it on a Monday. Just a shame I had to drive an extra 150 miles to get the service I deserved. More

Much more polished experience compared with their east side competitor, they earned my future service and sales. Marc Driscoll was professional and enthusiastic. Jan 2013. side competitor, they earned my future service and sales. Marc Driscoll was professional and enthusiastic. Jan 2013. More

Sabrina Rolle, Erhard of Bloomfield Hills, was a pleasure to work with. Sabrina and I came to what I believe to be a fair price for a great car. Sabrina set me up for delivery of my 2013 X3 through the Dri to work with. Sabrina and I came to what I believe to be a fair price for a great car. Sabrina set me up for delivery of my 2013 X3 through the Driving Performance Center in Spartanburg, SC. It was a fantastic experience that went off without a hitch--all we had to do was show up and I and my wife were treated royally. We drove an X3 similar to the one I purchased and was able to drive it to MY limit. The car certainly would have gone a lot faster and done more crazy things than my stomach would allow. I was impressed with the X3 before I attended the one-day driving school, but now I think it's an unbelievably safe and intuitive vehicle. Sabrina, thanks so much for making this buying experience one of the best I've had. More

I am always treated with respect and honesty at Erhard BMW. This is my 3rd car with them and I have only good things to say about the sales and service department. They are honest, helpful, sincere, and BMW. This is my 3rd car with them and I have only good things to say about the sales and service department. They are honest, helpful, sincere, and fair. My sales rep (Ron Peurach) was very accommodating about delivering my new car to me when it was convenient for -me-, and he went out of his way. My service rep, Chen Yen, has -always- done whatever he can to take care of me and what my car actually needs. There's NO reason to look further than Erhard if you're in the market for a BMW, or if you already own one and need service. This is one of the most fully customer-oriented business I've ever dealt with. Period. More

Best car experience I have ever had. Very professional and not trying to just sell me a car. They made sure I was getting exactly what I wanted and that I would be happy for a long time. and not trying to just sell me a car. They made sure I was getting exactly what I wanted and that I would be happy for a long time. More

from the time i entered the showroom till i took delivery of bmw lxi, i was treated extremely well. The manager and sales person were very knowledgeable and courteous. The cars features were all explained i of bmw lxi, i was treated extremely well. The manager and sales person were very knowledgeable and courteous. The cars features were all explained in great detail by sales person (Sabrina) More

David nank was patient with me as a first time BMW owner, letting me see and drive what I was interested in and not pressuring me into something I didn't want. He explained all the options and answered all m letting me see and drive what I was interested in and not pressuring me into something I didn't want. He explained all the options and answered all my questions about the vehicle and financing alternatives. More

Dave was very helpful and able to set me up with a great car at a great price. I drove over 30 miles and passed another BWM dealer on the way just to get to the dealership. The salesman Dave really worked car at a great price. I drove over 30 miles and passed another BWM dealer on the way just to get to the dealership. The salesman Dave really worked for me and was able to show me a few cars that fit my needs and wants. He even matched a price on a lesser model to help me out. Thank you so much Erhard BMW! More

Sabrina Rolle is the best sales person I have ever worked with. She made getting a new car an easy and enjoyable experience. She is one of a kind and BMW should be grateful to have a person as talented and k with. She made getting a new car an easy and enjoyable experience. She is one of a kind and BMW should be grateful to have a person as talented and knowlegable as Sabrina Rolle. More