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BMW of Bloomfield Hills
Bloomfield Hills, MI
1,150 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,150 reviews
May 01, 2012
I have been a customer of Erhard BMW of Bloomfield Hills for a number of years. Every aspect of Erhard has not only met, but consistently EXCEEDED my expectations! From the service I have received in sale for a number of years. Every aspect of Erhard has not only met, but consistently EXCEEDED my expectations! From the service I have received in sales to the service/maintenance team, I have been treated like I am their #1 priority. They go above and beyond to keep their customers satisfied. I cannot say enough great things about Erhard BMW of Bloomfield Hills. I really do feel like I am a part of their family and will be a family member for many, many years to come! More
by andrea2240
Employees Worked With
Sabrina Rolle, Chen Yen
Helpful April 10, 2012
David Nank made the leasing experience oustanding. He addressed every question and found us the vehicle we were looking for. I would recommend that anyone looking for a new car should talk to David. addressed every question and found us the vehicle we were looking for. I would recommend that anyone looking for a new car should talk to David. More
by Gary Remer
Employees Worked With
David Nank
April 02, 2012
This is our 3rd BMW from Erhard and we are extremely pleased with both the sales and service experience. Chen makes our service visits a real pleasure and Mike and Kevin put forth a lot of effort to ins pleased with both the sales and service experience. Chen makes our service visits a real pleasure and Mike and Kevin put forth a lot of effort to insure that we were very pleased with our recent purchase. Thanks Guys! More
by sstone999
Employees Worked With
Mike and Kevin
March 25, 2012
After being shown total disrespect in one dealership ("You don't want to buy that car. Why on earth do you want to buy a diesel?") and ignored by another - wouldn't answer repeated simple questions, su ("You don't want to buy that car. Why on earth do you want to buy a diesel?") and ignored by another - wouldn't answer repeated simple questions, such as "How do the discounts work?" I decided to try Erhard. What a different experience. Sabrina Rolle - the salesperson I encountered there - was terrific and very knowledgeable. She answered all questions with confidence and a smile, was totally no-pressure, and made the experience happen easily, quickly, and painlessly. She even took a phone call from me on her day off to get things done ... she's been doing this a long time, and it shows. She knows her product line and all the dealership staff, introducing me to the service folks and even the mechanics who deliver the included-in-the-price maintenance service. And she spent perhaps two hours going over the car's operations with me, linking it all to my smart phone,etc. Overall, best car buying experience I have ever had. I probably could have saved just a little bit by buying in Chicago or Cleveland, but it wouldn't have been much - and I'm very glad I stopped in to give Erhard a try after the poor treatement I got at other dealers. A breath of fresh air. More
by zrhh
Employees Worked With
Sabrina Rolle
March 09, 2012
The folks at Erhard do a fantastic job at making the car buying experience pleasant, easy and enjoyable. I was treated respectfully and honestly by everyone from my salesperson to the general manager. buying experience pleasant, easy and enjoyable. I was treated respectfully and honestly by everyone from my salesperson to the general manager. More
by tanderson67
Employees Worked With
Mike Montemurri
March 02, 2012
very friendly personal, excellent exibits,the sales staff very knowleadgeble,regarding new cars,innovations.The receptionist always helpful and located in a right place to greet the customers. The dealership very knowleadgeble,regarding new cars,innovations.The receptionist always helpful and located in a right place to greet the customers. The dealership is clean and bright. The waiting area is well furnished. More
by sperov
Employees Worked With
DAVID NANK
October 14, 2010
I have had BMW's for most of my driving life. I've never had the service and care that I have since I found Erhard. They are always available when I need service, their sales and service people are top of t had the service and care that I have since I found Erhard. They are always available when I need service, their sales and service people are top of the line. Most of my family now drive cars purchased from this dealership because they are top rate. Thanks Erhard and all of your hard working sales and service people! More
by thouser543
Employees Worked With
Alan Graham
April 05, 2004
I went up to the front desk and asked to speak with someone about the new 6 series and the lady said "let me check". She calls the manager, whispers something that I can't hear and gives me a "no one i someone about the new 6 series and the lady said "let me check". She calls the manager, whispers something that I can't hear and gives me a "no one is available to speak with you today, here's a card, call back on Monday", which was total bull, because when I called the previous week on the phone they were more than happy to set up an appointment. I had her ask again, to which the answer was no, so I went around her and talked to a salesperson, who was a young guy like me (and NOT a normal salesman, he was their IT guy helping out for the weekend).<br><br>Word to Erhard: Just because I'm a 27 year old who shows up in jeans is no indication of my ability to pay for a car, and you should make it your business to make me happy anyway. I have the ability to buy 2+ of anything you can sell. If you weren't the only dealer in town, you'd never get my business due to your handling of this situation, that's a promise. More
by 2tall
Employees Worked With
Receptionist and IT support/Sales
October 29, 2003
not a friendly dealership at all. everyone is very snobbish there. as far as service goes it seemed fine i just had my oil changed. another thing is their prices are incredibly overpriced. they wanted snobbish there. as far as service goes it seemed fine i just had my oil changed. another thing is their prices are incredibly overpriced. they wanted 1300 for an mtech kit which can be ordered from other dealers for 900. They also gave me a price for m3 mirrors without the motor or glass of 500. they gave me the feeling that i wasnt good enough to be walking into their dealership More
by e46fanatic
