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BMW of Bloomfield Hills
Bloomfield Hills, MI
1,156 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,156 reviews
April 26, 2020
BMW X4 needed service and with the covid19 going on I was able to get service scheduled and performed quickly and efficiently, I was even provided a loaner vehicle if I didn’t feel comfortable in using the w able to get service scheduled and performed quickly and efficiently, I was even provided a loaner vehicle if I didn’t feel comfortable in using the waiting area.. Michael Hood is a very wonderful service advisor, glad to be part of the BMW family. More
by tommyt
Employees Worked With
Michael Hood
April 24, 2020
Excellent service. Great communication. Always returns a clean well taken care of vehicle. I have been very happy with the service. Mike Hood is great. clean well taken care of vehicle. I have been very happy with the service. Mike Hood is great. More
by MSP2480
Employees Worked With
Mike Hood
April 20, 2020
Just picked up our 340i GT and couldn’t be happier. Gloria Medina went above and beyond and was a joy to work with. Can’t recommend her and the dealership enough. Gloria Medina went above and beyond and was a joy to work with. Can’t recommend her and the dealership enough. More
by jvancedo1995
Employees Worked With
Gloria Medina.
April 16, 2020
Exceptional service during COVID crisis Brought the M5 in for tire swap today and a few months ago for warrantee covered service issues. The service advisors are highly competent, professio Brought the M5 in for tire swap today and a few months ago for warrantee covered service issues. The service advisors are highly competent, professional, and polite. Always very friendly and effective. Respectful of social distancing during these COVID times. Beautiful showroom. Overall great service and sales teams. Chen Yen is The Best (I have known him for over 14 years and he remains as professional as ever, always smiling and positive)! More
by BMW M5
Employees Worked With
Chen Yen
April 13, 2020
service Mike Hood is top notch. Excellent service and very competent. Service work done is very good but somewhat pricy. Very reliable. Would use Mike Hood as Mike Hood is top notch. Excellent service and very competent. Service work done is very good but somewhat pricy. Very reliable. Would use Mike Hood as he is very knowledgeable More
by ayadgeorge
Employees Worked With
Mike Hood
April 10, 2020
Awesome Customer Service! Mike Hood took very good care of me. I am an essential worker and had a flat tire.. I was able to get an appointment right away and sent on to continu Mike Hood took very good care of me. I am an essential worker and had a flat tire.. I was able to get an appointment right away and sent on to continue my work day.. Mike and Erhard Bloomfield BMW save the day so I can assist others during this our most toughest days! THANK YOU!! Melanie H. More
by MelanieH
Employees Worked With
Mike Hood
April 10, 2020
Excellent customer service! Chuck and all the workers were very professional and efficient. I went in for an oil change and they found a nail in my tire. I was very bn pleased with the appointment. Thank were very professional and efficient. I went in for an oil change and they found a nail in my tire. I was very bn pleased with the appointment. Thank you! More
by Carolbach333
Employees Worked With
Chuck
April 10, 2020
happy customer As always, Brian did a great job. The whole team explained the situation in a way that I cold understand. They got the job done. As always, Brian did a great job. The whole team explained the situation in a way that I cold understand. They got the job done. More
by Happy Customer
Employees Worked With
Brian
April 04, 2020
Another wonderful service experience at Erhard BMW of Bloomfield. Mike Hood is the consummate service professional, and always goes out of his way to make my visits a pleasure. In addition to being an ex Bloomfield. Mike Hood is the consummate service professional, and always goes out of his way to make my visits a pleasure. In addition to being an excellent (and truly honest) Service Advisor, he is also a lot of fun to chat with, and always provides helpful maintenance tips. Anyone who thinks a BMW dealership is too pretentious or expensive to maintain your older, out-of-warranty BMW (I have a 2012 E93 M3) needs to spend a few moments with Mr. Hood at Erhard of Bloomfield; thank you again, Mike! More
by gdrescher
Employees Worked With
Mike Hood
April 04, 2020
Great customer service! Mike Hood was fantastic to work with and made the process very easy and enjoyable. I would definitely recommend this location for service and sales. with and made the process very easy and enjoyable. I would definitely recommend this location for service and sales. More
by nmacleod04
Employees Worked With
Mike Hood
