BMW of Bloomfield Hills

Professional Customer Service My wife and I purchased a 2019 4-series from Erhard BMW Bloomfield from out-of-state and was skeptical if I was doing the right thing; but was very fo My wife and I purchased a 2019 4-series from Erhard BMW Bloomfield from out-of-state and was skeptical if I was doing the right thing; but was very fortunate to have a Pre-Owned Client Advisor, Darryl Perry, that went out of his way to satisfy us (the customer) from start to finish. His dedication, motivation, and patience were superb. If you are looking for a top-notch advisor, he's the one. I must also thank the Erhard management team as well who supported him in ensuring we was taking care of in an expeditious manner. My wife and I thank you for the outstanding service and the beautiful car; M&P. "El Paso Strong" More

Superior service. Chen was professional and efficient and exceeded expectations. John Kapousis my sales contact made arrangements on my behalf. Couldn’t have been better exceeded expectations. John Kapousis my sales contact made arrangements on my behalf. Couldn’t have been better More

Totally satisfied.. went into service department for oil change..during covid19 epidemic.. treated with extra special care..they covered my truck in plastic while performing services..even steering wheel w change..during covid19 epidemic.. treated with extra special care..they covered my truck in plastic while performing services..even steering wheel was covered. The extra care was really appreciated. Mr. Hood always professional. More

Outstanding Dealer. I've worked with Erhard BMW since 1993 and have leased or purchased 11 vehicles. In over 45 years of driving, I've had quite a few cars. I love drivi I've worked with Erhard BMW since 1993 and have leased or purchased 11 vehicles. In over 45 years of driving, I've had quite a few cars. I love driving BMW's and truly enjoy working with David Nank in sales and Chen Yen in the service department. They go above and beyond and always make me feel welcome. As long as I'm able, I'll continue to patronize Erhard BMW for a wonderful car buying experience. More

BMW X4 needed service and with the covid19 going on I was able to get service scheduled and performed quickly and efficiently, I was even provided a loaner vehicle if I didn’t feel comfortable in using the w able to get service scheduled and performed quickly and efficiently, I was even provided a loaner vehicle if I didn’t feel comfortable in using the waiting area.. Michael Hood is a very wonderful service advisor, glad to be part of the BMW family. More

Excellent service. Great communication. Always returns a clean well taken care of vehicle. I have been very happy with the service. Mike Hood is great. clean well taken care of vehicle. I have been very happy with the service. Mike Hood is great. More

Just picked up our 340i GT and couldn’t be happier. Gloria Medina went above and beyond and was a joy to work with. Can’t recommend her and the dealership enough. Gloria Medina went above and beyond and was a joy to work with. Can’t recommend her and the dealership enough. More

Exceptional service during COVID crisis Brought the M5 in for tire swap today and a few months ago for warrantee covered service issues. The service advisors are highly competent, professio Brought the M5 in for tire swap today and a few months ago for warrantee covered service issues. The service advisors are highly competent, professional, and polite. Always very friendly and effective. Respectful of social distancing during these COVID times. Beautiful showroom. Overall great service and sales teams. Chen Yen is The Best (I have known him for over 14 years and he remains as professional as ever, always smiling and positive)! More

service Mike Hood is top notch. Excellent service and very competent. Service work done is very good but somewhat pricy. Very reliable. Would use Mike Hood as Mike Hood is top notch. Excellent service and very competent. Service work done is very good but somewhat pricy. Very reliable. Would use Mike Hood as he is very knowledgeable More

Awesome Customer Service! Mike Hood took very good care of me. I am an essential worker and had a flat tire.. I was able to get an appointment right away and sent on to continu Mike Hood took very good care of me. I am an essential worker and had a flat tire.. I was able to get an appointment right away and sent on to continue my work day.. Mike and Erhard Bloomfield BMW save the day so I can assist others during this our most toughest days! THANK YOU!! Melanie H. More