BMW of Bloomington

The service department can’t be beat for friendly and skilled professionals doing good work at a fair price. When I lived in Chicago, I still came here for service. A broken hood latch on my X5 was quote skilled professionals doing good work at a fair price. When I lived in Chicago, I still came here for service. A broken hood latch on my X5 was quoted over $800 more than it was in Bloomington. More

Our experience at BMW of Bloomington was phenomenal. Bruce Spencer was excellent! He walked us through every step of the process and even sourced a car from another dealership 45 mins away for us to tes Bruce Spencer was excellent! He walked us through every step of the process and even sourced a car from another dealership 45 mins away for us to test drive before buying. He spent almost 2 hours with us at delivery and assisted getting everything set up. Thank you! More

Initial break in service completed quickly. Facilities very clean and well ordered. BMW NA is behind on integration with the new dealer software so appointments made through the mobile app do Facilities very clean and well ordered. BMW NA is behind on integration with the new dealer software so appointments made through the mobile app dont transfer. Advisor was able to quickly reschedule once this was explained to me. More

The people and the service were most pleasant. I have always enjoyed doing business with this dealership. And, yes, I would recommend this dealership to anyone. I have always enjoyed doing business with this dealership. And, yes, I would recommend this dealership to anyone. More

Took great care of our car and also took care of us and our needs our needs More

Outstanding customer service every time. All questions are answered before any service is performed. I wouldn’t take my BMW anywhere else. All questions are answered before any service is performed. I wouldn’t take my BMW anywhere else. More

BMW of Bloomington was excellent to work with. They offered a fair deal for my trade in and worked with me to get the car I wanted. They offered a fair deal for my trade in and worked with me to get the car I wanted. More

Clean and organized lobby area. Easy drop off for vehicle. Enjoyed the environment while reading and wishing for the service. Great customer service (price increase on parts, was gi Easy drop off for vehicle. Enjoyed the environment while reading and wishing for the service. Great customer service (price increase on parts, was given an estimate before and was given a discount to stay closer to original number) More

The Bloomington BMW has the WORST service we have ever experienced. Consistently for 5 years now. The online appointment app never works. They don’t call you back. They never have a loner car. They never experienced. Consistently for 5 years now. The online appointment app never works. They don’t call you back. They never have a loner car. They never have a driver. The person who answers the phone messes up messages. An oil change took an hour. Their system always messages the wrong person, so the one with the car in their shop never knows it’s done. It has been HORRIBLE. More

Had a flat tire and they turned it around super fast. Full points to Hope and Jeremy for great customer service. Full points to Hope and Jeremy for great customer service. More