BMW of Bloomington
Bloomington, IL
Filter Reviews by Keyword
By Type
Showing 584 reviews
Our experience at BMW of Bloomington was phenomenal. Bruce Spencer was excellent! He walked us through every step of the process and even sourced a car from another dealership 45 mins away for us to tes Bruce Spencer was excellent! He walked us through every step of the process and even sourced a car from another dealership 45 mins away for us to test drive before buying. He spent almost 2 hours with us at delivery and assisted getting everything set up. Thank you! More
Initial break in service completed quickly. Facilities very clean and well ordered. BMW NA is behind on integration with the new dealer software so appointments made through the mobile app do Facilities very clean and well ordered. BMW NA is behind on integration with the new dealer software so appointments made through the mobile app dont transfer. Advisor was able to quickly reschedule once this was explained to me. More
The people and the service were most pleasant. I have always enjoyed doing business with this dealership. And, yes, I would recommend this dealership to anyone. I have always enjoyed doing business with this dealership. And, yes, I would recommend this dealership to anyone. More
Outstanding customer service every time. All questions are answered before any service is performed. I wouldn’t take my BMW anywhere else. All questions are answered before any service is performed. I wouldn’t take my BMW anywhere else. More
Clean and organized lobby area. Easy drop off for vehicle. Enjoyed the environment while reading and wishing for the service. Great customer service (price increase on parts, was gi Easy drop off for vehicle. Enjoyed the environment while reading and wishing for the service. Great customer service (price increase on parts, was given an estimate before and was given a discount to stay closer to original number) More
The Bloomington BMW has the WORST service we have ever experienced. Consistently for 5 years now. The online appointment app never works. They don’t call you back. They never have a loner car. They never experienced. Consistently for 5 years now. The online appointment app never works. They don’t call you back. They never have a loner car. They never have a driver. The person who answers the phone messes up messages. An oil change took an hour. Their system always messages the wrong person, so the one with the car in their shop never knows it’s done. It has been HORRIBLE. More
I was looking for a 2022 BMW M240i. Bloomington of BMW had one I was interested in. Connected with Hadi and from the beginning of the process, he made everything easy. First time purcha Bloomington of BMW had one I was interested in. Connected with Hadi and from the beginning of the process, he made everything easy. First time purchasing a car out of state and I was nervous. Hadi gave me peace of mind and has been by my side through the whole process. One of the best Sales Advisors I have ever worked with. Would recommend to all my friends and family. More