BMW of Bowling Green

Repeat Customer I have always had a good experience with the sales, parts and service departments. Communications from M-B USA and M-B Germany not so good. I have always had a good experience with the sales, parts and service departments. Communications from M-B USA and M-B Germany not so good. More

Great pre-owned car, great price Had a very good experience with everyone at the dealership. We got a great 2017 pre-owned Infiniti for a very good price. Everyone was informative, Had a very good experience with everyone at the dealership. We got a great 2017 pre-owned Infiniti for a very good price. Everyone was informative, professional, honest and friendly. Only caveat is the car was marketed with heated seats. Test drove/bought it on a 90 degree day so didn't think about it until I got the car home. It didn't come with heated seats, which was disappointing. I chalk it up to an "error of assumption" on someone's part and not anything intentional since they don't deal in many Infiniti's. Still love the car and would still work with this group again. More

Best BMW Service in Western Kentucky The service department is top notch. I took my car there to get an oil change and brake flush. Only took them 2 hours, easily take alot longer if you The service department is top notch. I took my car there to get an oil change and brake flush. Only took them 2 hours, easily take alot longer if you do it yourself or any other shop. Great price for work and staff is amazing. Dont hesitate to call Ron if you need anything done to your BMW More

Very good great help buying the car Very good experience. I got a good price for a great car 540 BMW. The people helping me were very nice and quite helpful. I can recommend this dealers Very good experience. I got a good price for a great car 540 BMW. The people helping me were very nice and quite helpful. I can recommend this dealership with no reservations More

30000 mile service and an unrelated loose trim/scratch issue Tuesday June 12, 8:00 A.M.: Matt (very new) filling in for BMW service manager Ron who out today. Went over warranty work to be done with non-warrant Tuesday June 12, 8:00 A.M.: Matt (very new) filling in for BMW service manager Ron who out today. Went over warranty work to be done with non-warranty trim/scratch issue which would be taken care of. Stated one warranty service to be performed was to change battery in key fob. Transported me home since work would take a while. Called about mid-day saying listed work completed but there an open recall on thermostat which was in stock and could be done. I agreed. Went in to pick up vehicle in the afternoon. The piece of trim still loose as it was when I brought it in.. Had to send it back in and fix. Said the scratch could not be addressed because that tech not there today. My key fob and been damaged (the "open" button jammed and barely operable.) after they opened it to replace battery. Then found that the battery not replaceable in that fob! Left with a damaged key fob and scratch still un-addressed. Service supervisor (name?) said they would call me to come back in when scratch tech would be back in, and would attempt to "repair' my key fob at that time, and if it cannot be repaired the fob will be replaced it. Today is Tuesday June 19 and have heard nothing more from anyone at the dealership. Very disappointing and frustrating experience. More

Recall Rectification & Alignment Your personnel are excellent which shows in their client interactions. The work done on my vehicle was as indicated prior to my arrival and we were k Your personnel are excellent which shows in their client interactions. The work done on my vehicle was as indicated prior to my arrival and we were kept updated as it progressed. I use your services when I am in Kentucky and will continue in the future. Therefore, I have rated you five stars. More

Absolutely incredible people We were driving our SLK from Florida to Michigan and we were having an issue with the ESB/BAS system. This was an annoyance, but the car was still ve We were driving our SLK from Florida to Michigan and we were having an issue with the ESB/BAS system. This was an annoyance, but the car was still very drive-able. Unfortunately, right after we crossed the state line from Tennessee, the car developed a strong shudder and pull to the left. We knew we had to find a dealer and fast. Fortunately for us, Luxury Imports was 25 miles ahead. We limped into Bowling Green at about 2 in the afternoon, knowing that they might not be able to see us until tomorrow, and that might be optimistic. We were wrong. Chris, the MB service advisor, recognized our predicament and squeezed us in that day. In addition to the fault mentioned above, they found that our left front tire had a steel belt shifted. We replaced both fronts for basically the exact same price that I would have paid at Discount Tire! Then, we were on our way, down the highway that evening! I cannot say enough how thankful I am for this dealership, for their integrity, for their empathy, for their friendliness. Everyone we dealt with at Luxury was incredible, especially Chris and Mark, the Parts Manager. If I were a local, I would buy my vehicles there, I would service my vehicles there, and I would recommend them to all my friends. More

Excellent dealership Excellent in both sales and service. Employees are friendly and take care of any issues. Fast appointment times and willing to work with you on a ti Excellent in both sales and service. Employees are friendly and take care of any issues. Fast appointment times and willing to work with you on a time for service More

Top Notch!!! Luxury Imports is the best dealership I have ever had the pleasure of working with. From Sales to Service, always top notch treatment. In a world wh Luxury Imports is the best dealership I have ever had the pleasure of working with. From Sales to Service, always top notch treatment. In a world where customer service seems to be disappearing, it is so refreshing to feel valued. Thanks! More

Five star ⭐️ ⭐️⭐️⭐️⭐️ Excellent services. Chris is awesome 👏 I had a regular service and 2 recalls to be done. Completed in a timely manner thanks I did have a question a Excellent services. Chris is awesome 👏 I had a regular service and 2 recalls to be done. Completed in a timely manner thanks I did have a question about my service contract but have not received a call back yet ??? More