BMW of Bridgeport

(Soon to be former) long time customer. Appalled at my recent leasing experience, and the absolute lack of customer service, general decency, and transparency whatsoever. No welcome a Appalled at my recent leasing experience, and the absolute lack of customer service, general decency, and transparency whatsoever. No welcome at the dealership. I had to walk into the management office to ask for my client advisor, who couldn’t have cared less when I showed up for my appointment (which he had to call and request I delay by several hours the day before). He was clearly with other customers, seated me in the service waiting area and told me nothing. After about ten minutes I was marched into finance, where things really got ugly. Somehow my numbers were based on the wrong mileage. Once that was squared away, the games really began. I refused all addons, only to be told “there was a month end rebate” and certain addons would be free. The forms were all presented to me on a tablet, which conveniently had “technical issues” any time numbers were refreshed. After digesting and reviewing the contract, as the numbers did not sit right with me, and I felt something was off, I realized I was paying for the allegedly “free” addons. When asked to substantiate calculations, the finance manager hid behind “the system”, and refused to demonstrate how any numbers were arrived at, and constantly changed his story. The finance manager may have made his dealership a few dollars, but they’ve lost a long time sales and service customer. More

I’ve purchased four vehicles from BMW of Bridgeport two X5s, an M4, and a 740Li — and every experience has been exceptional. Sam, Joe, and Michael are hands down the best team to buy a car from. They alway X5s, an M4, and a 740Li — and every experience has been exceptional. Sam, Joe, and Michael are hands down the best team to buy a car from. They always work hard to get you the best deal, provide top-tier service, and genuinely look out for their customers. The new dealership is beautiful, and everyone there goes above and beyond to make the process smooth and enjoyable. Michael in finance is also incredibly efficient and ensures every detail is handled correctly. Anthony and Jake in the genuis sections are fantastic as well and their service team is also top notch Simply put, this is the best BMW dealership in the tri-state area don’t waste your time anywhere else. More

Unscrupulous business practices. First, their internet ad said to click for a special e-price which required my email and phone number. After they got my contact info, they responded First, their internet ad said to click for a special e-price which required my email and phone number. After they got my contact info, they responded that the e-price was the same as the advertised price. Next, we agreed on that price and the sales person, Giselle, went over the extra charges, first was $995 for doc fees which was far higher than other dealerships that I had spoken to and $600 for NJ registration but she assured me that I would be refunded any amount that exceeded NJ's actual charge. I told her that the doc fee was outrageous and I wouldn't be interested. She called back several days later and I told her that I would be interested to look at the car if they dropped the price or the doc fee by $500. She spoke to the sales manager and told me they would reduce the price by $500. We then discussed the price breakdown and I reconfirmed with her that only NJ's actual charges would be withheld from the $600 charge. I drove up to see the car, loved it, and bought it. When I was finalizing paperwork with the finance manager, Michael Painter, he went through the charges line by line, and I confirmed with him that I would be refunded any funds that would exceed NJ"s actual charges which he confirmed. However, when my check came there were additional deductions of $35 and $137 I called and spoke to Michael and he said that the $35 was postage for my tags and the $137 was probably a miscalculation of NJ sales tax. I told him the tax was correct, so he said he would find out and get back to me. He called back and told me that I was being charged $137 for an outside service filing my paperwork, I told him this was unacceptable as I had been told by 2 employees, including him, that I would not have any extra charges. He escalated to the sales manager, Leo Albert, who called me. Unfortunately I missed his call. I called him back 3 times with no response which gives you a good indication as to how little they value their customers. It's shocking that I would get the same information definitively from 2 employees and that they wouldn't honor it. I purposely chose to buy a BMW from a BMW dealer as I felt that would be the easiest and safest place to buy a BMW. Man was i wrong!!! More

I went in for an oil change. Now I need 12k of work done. I purchased this vehicle from BMW of Bridgeport. I put only 60k of mileage 11yr period. I've always met all service requ Now I need 12k of work done. I purchased this vehicle from BMW of Bridgeport. I put only 60k of mileage 11yr period. I've always met all service requirements. Every time I go in for service it's at least an additional 4K of work needed. My vehicle isn't an every day car. The labor prices are outrageous. I understand it's BMW but wow. The service standards also seem to have changed since I purchased my vehicle. I have lost my confidence in the service Department! More

I've been working with DJ on purchasing a '26 X5 xDrive40i, and he's been absolutely phenomenal. He's been extremely professional and responsive throughout the entire process. He helped me locate th xDrive40i, and he's been absolutely phenomenal. He's been extremely professional and responsive throughout the entire process. He helped me locate the exact spec I wanted, and consistently stayed in touch through a complex deal. DJ made sure I was updated and supported even though things were a bit hectic. I really appreciate that he never disappeared even when I asked a million questions about rates, incentives, or timing. He was completely honest, clear and respectful the entire time. It really felt like he was looking out for me instead of just selling me a car. I'd highly recommend asking for DJ if you want transparency and professionalism from start to finish. More

Hands down the best dealership I’ve ever worked with. The entire team is friendly, honest, and genuinely goes out of their way to help you. They’re patient, transparent, and committed to making sure you The entire team is friendly, honest, and genuinely goes out of their way to help you. They’re patient, transparent, and committed to making sure you leave happy. I’ve purchased an X5, M4, and just leased a 740i from them—and I’ve moved away from other brands not just because BMW makes great cars, but because of the exceptional service here. From the owner to the management team, everyone makes you feel like family. Looking forward to continuing to work with them—and excited for when they move back into the main store. More

I have been doing business with this dealership for several years now. Bought two cars over the last 14 months. It has been a pleasure dealing with Kelly Garvin, an absolutely outstanding salesperson! several years now. Bought two cars over the last 14 months. It has been a pleasure dealing with Kelly Garvin, an absolutely outstanding salesperson! More

BMW Bridgeport was a wonderful place to buy a car. Kelly Garvin went above beyond. Mike Dady was amazing and Gabby in the finance department was fantastic as well! Kelly Garvin went above beyond. Mike Dady was amazing and Gabby in the finance department was fantastic as well! More

I've come in several times for service appointments and have been attended by a few different people but id like to leave this review for the tall chocolate man there. He is always so friendly and helpful, have been attended by a few different people but id like to leave this review for the tall chocolate man there. He is always so friendly and helpful, he makes sure all my needs are met and I'm left without questions or concerns. He is the ONLY employee that makes my service appointments 100% better. Id give him 10 stars but that wasn't an option. More

Purchased a vehicle and Frantz was great. The front staff went over the car and was so patient. Thank you ! The front staff went over the car and was so patient. Thank you ! More