BMW of Bridgeport

Bad customer service Adding to the chorus, I have had 5 leases with BMW over the past 15 years. The most recent one is with BMW of Bridgeport. And yes, Jason Gellatily Adding to the chorus, I have had 5 leases with BMW over the past 15 years. The most recent one is with BMW of Bridgeport. And yes, Jason Gellatily does not know how to return numerous messages notwithstanding my loyalty to BMW. When I called to ask why he had provided such poor customer, his mgr said "he sells over 40 cars a month so no need to pay attention". In point of fact, BMW cars sell themselves. Jason is just a paper pusher. Suggestion?? Go anywhere else but BMW Bridgeport as your business is not valued. More

Bad Experience. The client advisor mocked the fact that I had researched the current price of my used vehicle through Kelly Blue Book and Edmunds. Granted the dealer The client advisor mocked the fact that I had researched the current price of my used vehicle through Kelly Blue Book and Edmunds. Granted the dealer is allowed to reject the pricing as in any business transaction, it's really not what you do, but how you do it that make the difference. The client advisor (Volkan), not just rejected the pricing suggestion, but proceeded to ask his colleagues, with a smirk in his face, if they thought KBB or Edmunds was a reliable source... It just didn't sit well with me, and they ended up also losing me as a client, since I current own a BMW and was going in for my second car. I have dealt with the Service area, and have no complaints about it. More

Bad experience with F and I F and I individual that handled our acct was rude, condescending and overall a bit full of "herself". I tried to include her name, but it appears she F and I individual that handled our acct was rude, condescending and overall a bit full of "herself". I tried to include her name, but it appears she is longer on your website. More

Outstanding! I leased a new BMW 535i xDrive from Jason Gellatly at BMW of Bridgeport and the service was outstanding. The car was beautifully prepared. Anthony, I leased a new BMW 535i xDrive from Jason Gellatly at BMW of Bridgeport and the service was outstanding. The car was beautifully prepared. Anthony, the BMW Genius walked me through every feature in the car. I've been driving BMW's for 15 years and Anthony taught this old dog some new tricks! I highly recommend Jason and BMW of Bridgeport. More

DO NOT BUY FROM THIS DEALER! Bought a CPO with a clean Car Fax. Had the vehicle for a year and went to trade it in at another BMW dealer. That's when I found out the vehicle had Bought a CPO with a clean Car Fax. Had the vehicle for a year and went to trade it in at another BMW dealer. That's when I found out the vehicle had over $10k body damage while still in the dealer's possession, hence the clean Car Fax. It's required by law to disclose the damage, so they clearly committed FRAUD. Everyone that I dealt with knew about the damage, its easily recognized in BMW's computer system. Jason Gellaty knew about it, Bill Greene, the CPO manager, knew about it, yet they failed to mention it to me. They are out to make a quick sale and don't care about their legal and ethical obligation of disclosure. More

Unbelievable service... BMW Bridgeport is TOPS!!! I bought a 2013 BMW X1 from this dealership. The sales process was wonderful- no pressure, everything explained in detail, very supportive. The serv I bought a 2013 BMW X1 from this dealership. The sales process was wonderful- no pressure, everything explained in detail, very supportive. The service is equally as good if not better. I am constantly impressed with my experiences at BMW of Bridgeport. I was driving to work when I ran over something (THUD!) and got a flat tire. I made it to work to see it was punctured, off the rim slightly, and in bad shape. I called BMW of Bridgeport and John was super accommodating. I told him how I needed the car and couldn't be without it, and that I have a tricky work schedule and it is hard for me to bring in the car "at any time". He worked with me to around my schedule to have the car taken care of that very same day. Despite the appearance of having lots of other service jobs that day, John and Shayne went the extra mile to make sure I was roadworthy that day with my difficult schedule and without making me feel like they were doing me a huge favor. Also, BMW of Bridgeport is the most pleasant dealership if you have to wait while your car is being serviced. This dealership has set the bar super high in customer service. My wife has only one major complaint about BMW of Bridgeport- that they only sell BMWs! If she was interested in another make, she'd have to settle for another dealership and the experience here has been nothing but outstanding! More

Jason Gellatly, BMW of Bridgeport and fate converged Having owned 328 BMWs since 1998, both the cars, Dealer and Bernard my service rep have never failed to preform, although the cars need periodic maint Having owned 328 BMWs since 1998, both the cars, Dealer and Bernard my service rep have never failed to preform, although the cars need periodic maintenance. Because I only purchase CPO BMWs, it may take up to 6 months to find the car I will ultimately buy. Color, options and model in that order. After five months of searching for another 328ix to replace my 2009 BMW with Jason, I had given up hope the day I dropped the car off for service plus 4 new tires.. On the way out I ran into Jason who said he was looking for me and needed to talk. Initially, I told him I was committed to keeping my car thinking whatever he found would not fully meet my criteria. Wrong.! I took a walkabout on the car and knew I had a dilemma. I did the service and kept the 2009 328is and took delivery of Jason's last minute find. Jason made my day ! Another successful experience. Charlie Nolfo More