BMW of Bridgeport

Great experience all around, knowledgeable, and responsive staff. Went the extra yard to make sure I got the vehicle I wanted. Mike Ciufo was easy to deal with and very prompt at returning calls an responsive staff. Went the extra yard to make sure I got the vehicle I wanted. Mike Ciufo was easy to deal with and very prompt at returning calls and emails. More

This is a nice place to be. You are greeted as you come in very little wait if any . They have a very nice show room with beautiful cars . Everyone is very nice. in very little wait if any . They have a very nice show room with beautiful cars . Everyone is very nice. More

Services dept is always accommodating and friendly. Never an issue. All staff very nice and helpful from start to finish an issue. All staff very nice and helpful from start to finish More

Great dealership. Sales Rep, Mike Ciufo is very easy to Great dealership. Sales Rep, Mike Ciufo is very easy to work with and extremely knowledgeable about the BMW product line. Service Rep, Tony Horan Great dealership. Sales Rep, Mike Ciufo is very easy to work with and extremely knowledgeable about the BMW product line. Service Rep, Tony Horan is very courteous, helpful, and knowledgeable and also easy to work with. From purchase through service ; 5 STARS More

Excellent customer service!I could not make my scheduled Excellent customer service! I could not make my scheduled appointment, but they made every effort to squeeze me in to meet my needs!! Excellent customer service! I could not make my scheduled appointment, but they made every effort to squeeze me in to meet my needs!! More

Excellent service department with a real customer focus. Very efficient and quick response to questions and concerns! Very efficient and quick response to questions and concerns! More

Communication was very good throughout the process. Carl responded quickly to all my questions. Thanks responded quickly to all my questions. Thanks More

The people in service were very nice, however… I was at the dealer for almost an hour just to get my shuttle to work. I thought showing up for my 7:30 apt would get me on the shuttle sooner but I guess not the dealer for almost an hour just to get my shuttle to work. I thought showing up for my 7:30 apt would get me on the shuttle sooner but I guess not. Also, If I’m going to pay $100 for an oil change, I would expect my car to be way cleaner than they gave it back to me. I might as well go to a Firestone or Monroe to pay less for an oil change. More

My experience with BMW is very similar to my last one, this dealership is looking to steal your money. Last time I had an issued they attempted to charge me for the services, idk how my times this has occ this dealership is looking to steal your money. Last time I had an issued they attempted to charge me for the services, idk how my times this has occurred to other customers, but I paid for a premium maintenance package, everything is covered, and I would have been changed if I didn’t speak up. It was also strange to me that when the car was returned to me that items were touched that should have been, My dash camera was unplugged when I was simply getting an oil change. I was told that was normal at the time when I had called and asked why there were items moved in my vehicle. My distrust with the dealership started on this day. If it were up to me, I would want to personally watch my vehicle while it is being worked on. For those reading this review tread lightly around this dealership and don't believe everything they tell you, for the most part they will try to cover their own xxxxx rather then tell you the truth. My second experience this time was somewhat similar I had one lug nut that was installed too tight and needed to be removed because I almost stripped it down completely. This was a lug nut that the dealership installed. This should have taken a maximum time of 30 min. I was stuck waiting at the dealership for over 2 hours for something so simple, I was told my standard of time is different from theirs. I would advise you all to look up how much time it takes to remove a lung not, it's a simple tap and twist, no drilling or additional tools are required. I would have done the work myself if I knew it would come to this. Once the service was completed, I was changed 166 dollars to remove the single lug nut (no drilling was required, and I kept the nut just for proof). I had also purchased the wheel and tire package! When I purchased this package, I was told that everything wheel related would be covered. For some reason this isn’t …. (No reason was given). I wasn't until I got home the next day and went to finish working on my car when I noticed they had left a bolt that was stripped on my BMW. I don't know if this was their sad attempt for me to come back in to collect more cash from me be I had already had enough. I was later contacted be the dealership by an individual named JOHN OLAVARRIA, this individual only made matters worse. He had contacted me about my reviewed and offered to help. I brough all the bolts back and simply wanted an explanation. I was told to come back in so that we could speak, our first interaction was not good. After our very short conversation and I had realized that I wasn't going to get anywhere with this individual I simple asked for the bolts back and left the facility. I will never purchase a car from this dealership and I’m making sure all my friends and family also avoid this place. I will now take the extra 15 min drive in the opposite direction to North Haven just so that I can be treated with more respect and by someone who is not looking to nickel and dime me every time I go. The service there was by far more professional than the BMW dealership in Bridgeport. Thanks for asking me for a car wash and the 30-dollar credit to try and make things right. Making things right should have been your priority when I stepped in the door the first time. This place is a sad excuse for a “BMW dealership” and I believe there staff needs to be vetted again. More

Mark W was great, very helpful and found the car I wanted. He also help my daughter with her first car purchase. wanted. He also help my daughter with her first car purchase. More