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BMW of Bridgeport
Bridgeport, CT
1,780 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 327 service reviews
July 13, 2025
I went in for an oil change. Now I need 12k of work done. I purchased this vehicle from BMW of Bridgeport. I put only 60k of mileage 11yr period. I've always met all service requ Now I need 12k of work done. I purchased this vehicle from BMW of Bridgeport. I put only 60k of mileage 11yr period. I've always met all service requirements. Every time I go in for service it's at least an additional 4K of work needed. My vehicle isn't an every day car. The labor prices are outrageous. I understand it's BMW but wow. The service standards also seem to have changed since I purchased my vehicle. I have lost my confidence in the service Department! More
by sean.edwards40
Employees Worked With
not listed
April 11, 2025
I've come in several times for service appointments and have been attended by a few different people but id like to leave this review for the tall chocolate man there. He is always so friendly and helpful, have been attended by a few different people but id like to leave this review for the tall chocolate man there. He is always so friendly and helpful, he makes sure all my needs are met and I'm left without questions or concerns. He is the ONLY employee that makes my service appointments 100% better. Id give him 10 stars but that wasn't an option. More
by Janessa
Employees Worked With
Almando Dixon
January 31, 2024
I purchased 3for1 warranty back on December 2022. Requested to cancel on January 11, 2024 and Gabby Parenti provided a "quote of cancelation." After a few days, I continued to follow up and requested Requested to cancel on January 11, 2024 and Gabby Parenti provided a "quote of cancelation." After a few days, I continued to follow up and requested additional proof. Several calls and voicemails later, Gabby Parenti has not provided any response. I guess people values are lacking on every level. More
by Tecnico2010
Employees Worked With
Gabby Parenti, Carl DeCarvalho
September 11, 2023
I brings my car for service department , person told me 2 or 3 days my car may have to stay in the shop. Ok not problems i said .but I have to go back to my job in stratford so i need a ride he t 2 or 3 days my car may have to stay in the shop. Ok not problems i said .but I have to go back to my job in stratford so i need a ride he told me he doesn't have ride ! Thank you for your help . Last time i buy a car here . I go other BMW FOR my next car again you loose not me. Very disappointed More
by johneren72
Employees Worked With
Carl DeCarvalho
March 29, 2022
Prompt responses for service requests. Courteous, welcoming staff. No pressure with sales , stress free car buying at its best. My experience with everyone I came in contact with was exce Courteous, welcoming staff. No pressure with sales , stress free car buying at its best. My experience with everyone I came in contact with was exceptional. Went in for service , walked out a new car owner. More
by Dehmes56
Employees Worked With
Carlos? Service manager , Lee Lopez, Victoria Warner
January 17, 2022
Only problem was letting me know that car was ready. Found out when I asked for it after 2 hours and was told the called my name. Believe that but no way to hear that through a wall. Texting t ready. Found out when I asked for it after 2 hours and was told the called my name. Believe that but no way to hear that through a wall. Texting that key and paperwork are ready at the reception desk? More
by Info
Employees Worked With
Shane Devaney, Carl DeCarvalho
January 15, 2022
I used to have an awesome experience with this dealership and felt like they’re eye very honest. My last visit left me feeling very suspicious. They called my the day before my service appointment where I ne and felt like they’re eye very honest. My last visit left me feeling very suspicious. They called my the day before my service appointment where I needed one specified service and tried to buy my car out..I denied this but at my appointment they were trying to tell me I needed $4500 worth of tune up services on 5 year old vehicle with relatively low mileage…i feel like this was a tactic to get me to sell my car and I’ll be seeking a second opinion More
by Rhegan
Employees Worked With
Carlos
January 11, 2022
We keep coming back to this dealer because of the customer service and service department. They are very honest and are a very big reason we both are driving BMWs. They are very accommodating and wil customer service and service department. They are very honest and are a very big reason we both are driving BMWs. They are very accommodating and will work with you. More
by Macbookmedic
Employees Worked With
Kade Walker, Victoria Warner, Carl DeCarvalho
