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BMW of Bridgewater

Bridgewater, NJ

4.9
2,476 Reviews
BMW of Bridgewater is a leading BMW dealer in New Jersey with over 40 years of experience servicing BMW customers in Somerset and Hunterdon counties. On behalf of our entire staff, we would like to welcome you and thank you for visiting our website. We offer superior sales, service and parts for our valued customers. We are committed to serving our friends and customers and look forward to hearing from you. BMW of Bridgewater is proud to serve our area with quality BMW vehicles. With the latest models like the BMW 3 Series, 4 series, 5 Series, 6 Series, and the all new X5. We carry vehicles to fit everyone’s needs. Come over and visit us at 655 Route 202/206 in Bridgewater, NJ and test drive a new or pre-owned BMW. Our customers leave our dealership 100% satisfied with our exceptional customer service and our friendly staff. We have been providing BMWs to happy customers in Somerset and Hunterdon County and surrounding areas for years. We carry a variety of BMW Certified Pre-Owned vehicles for you to choose from, all of which have gone through our detailed quality inspection before being offered in our inventory. We offer financing services so you can get into the new or pre-owned vehicle you want without a problem. Whether you are in the market to purchase a new BMW, a used/Certified Pre-owned vehicle, or if you need financing options, we’ll help you find a car loan that works for you! Even if you have sub-standard credit or are a first time car buyer, you can trust that BMW of Bridgewater will get you into the automobile of your choice. We invite you to browse our pre-owned car lot in Bridgewater anytime!
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655 U.S. 202

Bridgewater, NJ

08807

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Showing 2,476 reviews

February 04, 2014

Justin O'Connor was my sales associate. He was knowledgeable about the cars he sells and h made the leasing experience smooth and stress free! I would highly recommend Justin and Bridgewater BMW t More

by Sunnyskies1927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
February 03, 2014

The salesman, Frank, was good. HOWEVER, the dealership (sales manager, finance manager, operations manager) were very, very difficult to work with. They tried to squeeze me on everything - the price, the More

by chrislee1234
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Fratzola
Feb 04, 2014 -

BMW of Bridgewater responded

Good Morning, Chrislee1234; First, thank you for your feedback of your recent Sales experience here at BMW of Bridgewater. We value the time you took to send us your comments. All of us here at BMW of Bridgewater strive everyday to excel with our level of customer service and we cannot do that without honest feedback from our valued customers. It's surprising to hear of the level of service you received at your recent visit. And on behalf of the staff, I apologize that you do not feel you received the level of customer satisfaction you deserve as a BMW buyer. Your review states that the negotiation process took hours which is unusual here. Was there another issue that we need to be aware of? Your total satisfaction matters! Once again, thank you for your time and effort. Best regards, Jen Silva BMW of Bridgewater 908.287.1800

Feb 12, 2014 -

BMW of Bridgewater responded

Hello Chris; I just wanted to reach out to you regarding your recent review. Thanks for your feedback and I'm sorry to hear that you were inconvenienced. I don't take this kind of feedback lightly. If there's anything that I can do for you, please feel free to contact me directly at: 908.287.1800 ext. 106. Best regards, Frank Fratzola BMW of Bridgewater Client Advisor

Feb 17, 2014 -

BMW of Bridgewater responded

Hello chrislee1234; Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. We're disappointed to hear that you feel you did not receive an overall satisfactory experience with our dealership. We appreciate your patience in the finalization of the sales process with your new BMW. Our goal with each customer is to reach a final price that is acceptable to all sides. While our sales process is tailored to meet the needs of each of our customers, we acknowledge that in rare cases the negotiating process can result in a customer experience that is not as seamless as we would prefer. With that being said, we truly appreciate your business and we warmly welcome you to our BMW family. We hope for a future opportunity for you experiencing BMW of Bridgewater's total commitment to client care. With Best Regards, Jen Silva 908.287.1800

February 03, 2014

My first BMW buying experience was awesome! Micheal Shammy helped me pick a BMW I didn't even go to see. It's like he can see what you'll like before you do. Justin O'connor to all the time to help m More

by jenn836
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Thomas Forget, Mike Shamy
February 01, 2014

Carolyn was very pleasant to deal with. She understood our needs and made sure that we were satisfied with our new purchase. Also it was nice to come to an agreement on the first visit. Carolyn followed More

by HaereePark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 01, 2014

My experience at Bridgewater BMW was a good one. Carolyn was very helpful and took the time needed to complete the process. She was very responsive to all of my requests. I am pleased with the experience More

by dmiceli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Miceli
January 29, 2014

From the first contact until the final sendoff everything was handled in a very friendly professional manner. We traveled well over an hour to get to Bridgewater BMW. The staff new how far we were coming and More

by ssnowden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hoffman, Mike Shamy, Amelia LaPera
Jan 29, 2014 -

BMW of Bridgewater responded

Hello Ssnowden; We appreciate you taking the time to give us your feedback and thank you for the very nice comments! All of the staff, here at BMW of Bridgewater, loves the BMW brand and enjoys working their clients. And it's clients like you that make it all the better! Welcome to the BMW of Bridgewater family! And feel free to send us your referrals so that we may offer them the same level of customer service you received! Enjoy the Drive!

January 28, 2014

Scott was great. We worked together on my financing and I got a rare 3 Series for an awesome low payment. Highly recommend him and Thomas the finance manager. More

by basaedjs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas, Scott Vickers
Jan 28, 2014 -

BMW of Bridgewater responded

Dear Basaedjs: Thank you so much for your feedback, we truly appreciate it. Scott mentioned the cool BMW you are now the proud owner of...sounds AWESOME! We look forward to a continued relationship with you! Best regards, BMW of Bridgewater

January 27, 2014

Mike Watson was great to deal with. He facilitated the process of purchasing out of a lease flawlessly. Mike could not have been nicer or more helpful. He is a an asset to the dealership More

by nbcoenen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Watson
January 23, 2014

Carolyn Fiala was exceptional. She made our experience an absolute pleasure! I would highly recommend her and the entire Bridgewater team. They are incredibly client centric and, like the brand they sell, ar More

by KellyNogs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Shamy
Jan 23, 2014 -

BMW of Bridgewater responded

Hi Kelly! Thank you again for your positive review. As we discussed over the phone today, I work hard to make buying a car an exceptional experience. And I appreciate being recognized for having achieved that! I look forward to a continued relationship. Best regards, Carolyn Fiala

January 18, 2014

Justin and the sales team at BMW of Bridgewater were efficient and transparent with me during the entire buying process. With this level of comfort, I was able to conclude my purchase quickly and in a More

by jseker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
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