BMW of Buena Park

Great Service Greatest service advisor I’ve ever come upon. Israel told me what I needed and what he would recommend. He didn’t give me any additional and unnecessa Greatest service advisor I’ve ever come upon. Israel told me what I needed and what he would recommend. He didn’t give me any additional and unnecessary charges. Definitely coming back again. More

I'm always disappointed by this Dealership. I think this dealership has good people, but is badly run. I have gone more than seven times to them for service, maintenance and recall work, and for I think this dealership has good people, but is badly run. I have gone more than seven times to them for service, maintenance and recall work, and for some reason they are not able to give me an accurate estimate on when my car will be worked on. I preschedule for service that should have taken 2 days, and they keep it for 6, the reason being the only mechanic that could work on my car was backed up. If this was an emergency, I could understand, but it was scheduled service. This has happened numerous times in the last two years. I will not get accurate status or feedback, and as a corollary, when they call, you have to pick up the vehicle within a limited amount of time, or be charged for not returning the loaner, if they have a loaner. They also did service repairs that they probably charged BMW for that wasn't necessary. On a lease return where I had a week remaining, I asked them to get a few warranty parts that could be replaced in two minutes. They held my vehicle for a recall which they didnt have to do, as it could have been done on my return, did not offer a loaner, could not give me status for the replacement. hen they found out that there were faults that could be escalated, they wouldn't release the vehicle (which is understandable) and left me in limbo for 2 days before I had to make my own transportation arrangements. NOTE: They did not have to hold the vehicle, there was no visible issue, just codes they pulled from the OBD that could have indicated an issue, and I had 8 days remaining on the lease. Of course, BMW Financial would not reimburse that part of the lease payment, so... The last deal was a lease return, where I had previously called in to get information. I come in and am told, no, we will not take it. For a second, they made it seem like I was lying about previously calling. In the end, I was told that I could not return the vehicle to them as a) I didnt buy it from them and b) they had no space, even if they have a recording with their people stating that I could come by before 630 PM that day, and leave it. It was documented they were in error, and they refuse to honor it because, well, because they have no commitment. They said the person I spoke to wasn't properly trained. They smiled to my face, but you understand that they understand that they made the mistake, and were refusing to own up to it, and knew you were a bad situation, they made no money from. The guy speaks on my phone to get Siri to call another dealership. Didn't help with the call , didn't say that they were sorry for the inconvenience and the mistake. Then they go to the back room to hide away. Cause you weren't worth their time Which is the core of the problem with this dealership. If you sell $50,000 cars with 11% margins (or more) you should invest in having your people provide that service properly. Improve your communications internally and externally. Bend over to provide exemplary customer service. Make sure that you are exceeding customer expectations. Its not the people, its how you expect them and train them do conduct the business. Before you fork over your hard earned cash, remember that they will serve you to the extent by which they want to, which will continue to disappoint every time. The ratings, are unfortunately, accurate. For someone who has owned a lot of BMWs ( I have 3 right now), its a big deal for me to say that this could turn me off the brand. More

Disappointed Purchased a preowned '16 vehicle with no price haggling. Came with 1 key fob. When I asked for them to split cost ($150)for an eBay second fob they re Purchased a preowned '16 vehicle with no price haggling. Came with 1 key fob. When I asked for them to split cost ($150)for an eBay second fob they refused. That's chicken - - - -. More

Derek Dicker is the guy, call him We have not bought a car in here eventually, but I appreciate the help from Derek Dicker and Jonathan, for their introduction and search on varied of We have not bought a car in here eventually, but I appreciate the help from Derek Dicker and Jonathan, for their introduction and search on varied of options. If you are looking for a BWM, Do find Derek from Shelly BMW, you will get straight forward best deal in town. He is just so nice. More

False advertisement Be aware of false advertisement from this dealer! The APR rate of a CPO 2013 750LI is 1.99% for 60 months, and that'w what I was told before I submit Be aware of false advertisement from this dealer! The APR rate of a CPO 2013 750LI is 1.99% for 60 months, and that'w what I was told before I submitted my application. My credit is tier 1 credit and I meet all the requirement. After running the credit, Derek from the internet sales informed me that the APR is 2.99% for 60 months and not what they initially told me 1.99%, even thought my credit is a tier 1. I called 2 other dealers and BMW as well and confirmed that the rate in 1.9% for 60 months on tier 1 credit. I was told since they give me a "good deal" on the car, they needed to raise the APR. It's a joke!!!! I tried to contact the GM or the manager in charge and I got no answer back! I wouldn't recommend this dealer as they play games! More

you will be sorry !!!! Don't get caught up with these people!!! The cars are gorgeous but if anything goes wrong you will pay outrageous prices!! They will quote you one Don't get caught up with these people!!! The cars are gorgeous but if anything goes wrong you will pay outrageous prices!! They will quote you one fee but you will be bailing your car out to get it back---with added costs you were not expecting!! It's obvious the owner of the business is only interested in your money---and golfing!! The waiting area was filled with ONLY golf and wine magazines---and the TV did not work. The other area of the office is filled with golf shirts---how tacky!! More

Bad taste and Bad Deal!!! Dont buy or lease a car from this dealer thhe are rip off artists. If you lease from them you are really in for it. Steer away from Shelly they suck Dont buy or lease a car from this dealer thhe are rip off artists. If you lease from them you are really in for it. Steer away from Shelly they suck???? More

You'd be wise to steer clear of this place. Read on READ: I called to inquire on a currently in-stock New 2016 M235i, and spoke with Domonique in sales. He was courteous, and answered my questions on sa READ: I called to inquire on a currently in-stock New 2016 M235i, and spoke with Domonique in sales. He was courteous, and answered my questions on said vehicle - side note, they poorly describe some of their vehicles in inventory on their site, as was the case with this particular car. After answering my questions, I asked Domonique flat out, "Since your dealership is about a 2-hour drive for me, would you mind negotiating a deal over the phone?", Domonique was reluctant, as can be expected (They like the customer to be there in-person), and to be blunt, I, too, prefer to deal in-person; But in this case, it was too far of a drive for me to waste my time or theirs, should we fail to reach a deal. I offered Domonique a compromise: If we could agree on a deal over the phone, I'd gladly give a credit card deposit then and there, to show good faith on my end. After approximately one hour of negotiating, and a few returned calls while he obtained "permission" from his "Boss", we were "GOOD TO GO" on our agreed upon deal. To be clear, I - AGAIN - went over EVERY DETAIL of our deal, and covered every item with Domonique so there were no misunderstandings, and every part of the deal was rock solid - prior to my 2- hour journey to this dealership - And again, Domonique verbally CONFIRMED our deal. So I arrive approximately two hours later and we begin the process (Credit App, test drive, etc..), And mind you, I'm under the impression, based on Domonique's (And his managers') confirmation of our deal earlier, that I was there to simply sign the papers, trade my car in, and get my new car. Instead, Domonique, re-enters his office after a short absence, and presents me with two (2) separate offers for me to choose from - neither of which were even REMOTELY related to the deal we AGREED UPON over the phone. Bottom line, I got the xxxx out of there while they were still trying to Re-negotiate the deal to their advantage. This is, by far and away, the most unprofessional xx I have experienced in my life. This is a xxxxxxx dealership, and I can't stress enough for you to take your business elsewhere, even if it a xxxx cross-country excursion! Shame on me for not having them first email me our deal 'In Writing' before I ultimately wasted Six (6) hours of my time, but lesson learned!! I wish there was a Negative star option. One star is too many. And I'd like to add the fact - for anyone wondering - that I am a tier one, 'upper' middle class buyer. These people aren't stupid, although Domonique did his damnedest to 'play' dumb, pretending to 'misunderstand' or simply Not Remember KEY ELEMENTS of our pre-negotiated and confirmed deal. The cold/hard truth of the matter, they realized I was getting a great deal and decided to play stupid and backpedal - figuring I MAY compromise after a ridiculous 2-hr drive. Negative! Off to the forums!;) More

cheating by Shelly BMW My puchase of 2015 BMW 428i coup is the worst trade value for $18850- of BMW G4. That trade value is at least $23000- Shelly BMW knew it. We are str My puchase of 2015 BMW 428i coup is the worst trade value for $18850- of BMW G4. That trade value is at least $23000- Shelly BMW knew it. We are strongly feel you cheated us for $4159- for trade in. We bought G4 from you 3 years ago. We do not buy any car from you in the future and your reputation is the worst. We do not give up our right of changing fair trade value of this deal. Do not go Shelly BMW! purchased date is 8/15/2015 Dave S. More

Thief! If you would like to get robbed and in trouble If your vehicle is under warranty, it might not hurt you; otherwise, you would get robbed on everything such car loaner, services, or repair. Wouldn't If your vehicle is under warranty, it might not hurt you; otherwise, you would get robbed on everything such car loaner, services, or repair. Wouldn't recommend this dealer for any car services. Watch out this dealer that could do something on your vehicle. More