BMW of Buena Park

Sales: Bought car from them. Got a decent price. Not very arrogant like I expected. Experience was alright. Real friendly at first, but once I paid, was kinda rushed. Salesperson did an ok job going very arrogant like I expected. Experience was alright. Real friendly at first, but once I paid, was kinda rushed. Salesperson did an ok job going through the interior features but forgot my extra keys. I had to come back for them. I think it's cuz I look like I'm still in high school. Oh, and found a cracked turn signal lens when I got home. Was told they'd replace it and they did.<br><br>Service: Mom took car in for me later to get keys and have turn signal replaced, car programmed, and license plate frame put in. No loaner, but shuttle service offered. Wanted special features put in but Service Writer had no idea what I was talking about. She said Tech said it couldn't be done when it's been confirmed on several boards that it can (the blinking lights w/out remote). She told me I'd get a call back the next day from the Tech to go over what I wanted in person. Never got the call back. Haven't seen the car yet (I'm currently 400 miles away from it) so I don't know if it got any scratches from the service. More

my cd changer wasn't working and needed to be replaced. Al told me that my cd changer would be in 3 days later. i come back 3 days later, he leaves me at his desk for 20 mins, then comes back to tell me th Al told me that my cd changer would be in 3 days later. i come back 3 days later, he leaves me at his desk for 20 mins, then comes back to tell me that the cd changer isn't in. they tried calling all local dealers and said only crevier bmw had them in stock, and crevier wouldn't release one to shelly. so Al asks me if i want to wait for the cd changer to arrive. i get kinda pissed because this is the 2nd time i've made a 2nd trip to shelly only to find out that the work promised was not completed. <br>i go to crevier the next day and they told me that shelly is notorious for doing stuff like that because of warranty claims. ernie from crevier said that Al lied to me and that they would have released a cd changer to me. Ernie had me in and out of crevier in 2 hours with a new cd changer. Thank you CREVIER! More