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BMW of Carlsbad

Carlsbad, CA

Overview
Reviews
Vehicles
4.3
901 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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1060 Auto Center Court

Carlsbad, CA

92008

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Showing 901 reviews

January 19, 2024

Bad customer service. Service department wasn't able to get problem fixed after multiple visits and the overall customer service was terrible between lack of communicatio More

by sguiliana
Recommend Dealer
No
Employees Worked With
NA
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Jan 22, 2024 -

BMW of Carlsbad responded

Hi, we are disappointed to hear that you did not have a more positive experience with us at BMW of Carlsbad. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (760) 335-6124 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

January 12, 2024

Very professional and very knowledgeable. I recommend the dealership 100%. The salesman was really nice. More

by Davidianz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
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Jan 15, 2024 -

BMW of Carlsbad responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 12, 2024

This dealership was very helpful in securing the car I wanted. Everyone was very helpful and professional. More

by chrissielund
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin
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Jan 15, 2024 -

BMW of Carlsbad responded

Hi, thank you so much for your positive comments about BMW of Carlsbad! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 08, 2024

Honest sales team that provided all information I requested with zero pressure. I purchased online and they made the transaction extremely easy. More

by ssmoyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin Iliev, Steven Marshalek
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Jan 11, 2024 -

BMW of Carlsbad responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Carlsbad! If you ever need help, just give us a call. Happy motoring!

January 06, 2024

Great set up, great staff, no snacks available, 5 hours purchase, need some food to withstand the wait. More

by Mario
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dimitrio and Alex
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Jan 08, 2024 -

BMW of Carlsbad responded

Hi Mario, we really appreciate your feedback! Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

January 04, 2024

I had an excellent experience buying my SUV at BMW of Carlsbad. Both the sales person and the manager treated me very well and I walked out satisfied with my deal. More

by Sergio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Aldrete
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Jan 06, 2024 -

BMW of Carlsbad responded

Hi, we are pleased to hear you had such a positive experience with us, Sergio! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 04, 2024

One month after purchase, the car is still not registered and no plate. Can't drive it legally. Very frustrating. More

by de8ger
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Mark
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Jan 06, 2024 -

BMW of Carlsbad responded

Hi, we are deeply disappointed by your experience at BMW of Carlsbad. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (760) 335-6124. We hope to hear from you.

January 03, 2024

I really love how they trade the customer they are great team I recommend anybody wanna get a nice and a new car from them BMW of Carlsbad More

by Hanna.rina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt worley
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Jan 05, 2024 -

BMW of Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of BMW of Carlsbad and we hope to be of service again in the future.

January 03, 2024

Terrible service, they don't call back customers while they have to provide feedback, the service department looks managed by an intern. More

by BeemerOne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
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Jan 06, 2024 -

BMW of Carlsbad responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

January 02, 2024

My saleman Gregory Genzone answerd all my questions and helped me find the car I was looking for. The car I bought checked all my boxes. The sales team from start to finish was professional and efficient. More

by genzone13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Genzone
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Jan 05, 2024 -

BMW of Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

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