BMW of Carlsbad

The new BMW facilities in Carlsbad are very well done. Sure beats the former Encinitas lication! Sure beats the former Encinitas lication! More

Always the best deals! I've bought 4 bmws from this dealership and I will continue to buy my bmws from them! I've bought 4 bmws from this dealership and I will continue to buy my bmws from them! More

Felt like a VIP! Ramon is super personable and the new service center is beautifully designed. Thank you for a great experience! Ramon is super personable and the new service center is beautifully designed. Thank you for a great experience! More

KEITH IN THE SERVICE DEPARTMENT IS EXCELLENT. HE HAS ALWAYS KEPT ME WELL INFORMED. THE MECHANIC WORKING ON MY CAR, AS WELL, SENT ME AN E-MAIL WITH A VIDEO AND UPDATES AS TO WHAT PROCEDURES NEED HE HAS ALWAYS KEPT ME WELL INFORMED. THE MECHANIC WORKING ON MY CAR, AS WELL, SENT ME AN E-MAIL WITH A VIDEO AND UPDATES AS TO WHAT PROCEDURES NEEDED TO BE DONE, TO KEEP MY CAR IN TIP TOP SHAPE. KEITH ALSO MENTIONED THAT MY LAST DETAIL WAS DONE OVER A YEAR AGO. KNOWING HOW GREAT THE DETAIL DEPARTMENT IS FROM THE MY PAST EXPERIENCES, I TOLD KEITH TO GO AHEAD WITH THE DETAIL. I WASN'T DISAPPOINTED AS THEY DID AN AWESOME JOB. I'M ALSO PLANNING TO GET ANOTHER BMW AND I'M PLANNING TO WORK WITH NICOLAS IN THE SALES DEPARTMENT. HE IS TERRIFIC! ALL IN ALL BMW OF CARLSBAD HAS EVERYTHING AND I PLAN TO DO BUSINESS WITH THEM FOR MANY YEARS. More

It was a good experience with a dealership in Carlsbad. My agent was professional, offered some suggestions in car care which was nice to hear and learn. I got front tires balance and alignment. My agent was professional, offered some suggestions in car care which was nice to hear and learn. I got front tires balance and alignment. More

I am not even sure they should call it a "service center"; much more a poor repair shop. Service implies some degree of service and there was none. From my first call to setup an appointment, all t center"; much more a poor repair shop. Service implies some degree of service and there was none. From my first call to setup an appointment, all the way until I picked up the car, I had to work way too hard to get the service completed. Unresponsive, non-communicative and it cost me far more time and stress than a customer should expect to endure. More

Good service. Seemed honest and communicative. I asked for an appraisal on my BMW and was told I would get a call back from sales . It’s been 2 weeks without a c Seemed honest and communicative. I asked for an appraisal on my BMW and was told I would get a call back from sales . It’s been 2 weeks without a call. More

Gorgeous new service facility, with very polite and helpful service staff. BUT THE WAIT! WOW! We had an appointment for 10:30 AM with a simple oil change, and were told our X5 would be ready in 3-5 HO helpful service staff. BUT THE WAIT! WOW! We had an appointment for 10:30 AM with a simple oil change, and were told our X5 would be ready in 3-5 HOURS! For an oil change? Plus, no free shuttle to the outlet mall or anywhere else like other dealerships have in Carlsbad, so you are kind of trapped unless you Uber. Maybe have an express lane or express service for oil changes - 3 to 5 hours is horrendous. Also, the seat adjustment and even steering wheel adjustment were all significantly changed by whoever drove it. An annoyance after waiting so long. More

Great experience addressing my needs in buying the car of my dreams for a great price! my dreams for a great price! More

The service department at BMW Carlsbad has no appreciation for their customer’s time. I went in to pick a car that I purchased in May and have had to service the vehicle twice. The service manag appreciation for their customer’s time. I went in to pick a car that I purchased in May and have had to service the vehicle twice. The service managers are great but they then hand the process of getting your car to the most dysfunctional team. I waited 35 minutes for them to pull the car from parking. I asked three different times even talked to the general manager of the service department. His name is Mike and he just brushed me off with an unemotional apology and I was again left waiting longer. If you do purchase a car from this dealership and you have to get your car service, expect over an hour to pick the vehicle up. More