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BMW of Carlsbad
Carlsbad, CA
1,032 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,032 reviews
September 21, 2026
The service manager did not respond to calls or texts. Terrible service and I have been long time extra satisfied customer of BMW Carlsbad. This is the second time this service manager dropped the ball an Terrible service and I have been long time extra satisfied customer of BMW Carlsbad. This is the second time this service manager dropped the ball and what is most concerning seemed completely oblivious and not that least bit apologetic. I hope BMW Carlsbad takes these reviews seriously and takes reasonable necessary corrective action. More
by Schwartzberg.ross
Employees Worked With
Brian
September 17, 2026
Everyone was professional and the dealership was clean, well appointed, and had great AC!! The sales manager, sales and finance guys were very knowledgeable and helpful. well appointed, and had great AC!! The sales manager, sales and finance guys were very knowledgeable and helpful. More
by Bridget
Employees Worked With
Jordan and Fred I dont remember sales person name
September 11, 2026
Everything was smooth and fast. The sales man was transparent and professional. The manager passed buy and checked if we need any help with other things... The sales man was transparent and professional. The manager passed buy and checked if we need any help with other things... More
by E.D
Employees Worked With
Justin
September 08, 2026
DROPPED OFF MY BMW X3 FOR A TRANSMISSION SERVICE AND COULD SMELL SOMETHING BURING. TECHNICAN FOUND SOME LEAKS. MY SERVICE ADVISOR OMAR, TOOK CAR OF MY BMW CONCERNS AND ALLOWED ME TO KEEP LOANER BMW FOR COULD SMELL SOMETHING BURING. TECHNICAN FOUND SOME LEAKS. MY SERVICE ADVISOR OMAR, TOOK CAR OF MY BMW CONCERNS AND ALLOWED ME TO KEEP LOANER BMW FOR A FEW DAYS LONGER THEN EXPECTED. BEST SERVICE THANK YOU More
by eric
Employees Worked With
OMAR
August 31, 2026
The buying process was super simple. They're associated with Autonation, so the price you see online is the price you pay. They'll include some optional fees in the quotes, but you can They're associated with Autonation, so the price you see online is the price you pay. They'll include some optional fees in the quotes, but you can remove them if you don't want them. Tamara was good at getting me the information I was looking for and I never felt pressure to come in and/or make a decision. After the purchase, there was a hiccup regarding the condition of the vehicle, but it was eventually worked out. Service manager Jorge was great in helping us get the best outcome. More
by jcastro619
Employees Worked With
Tamara, Jorge
August 26, 2026
We always receive the highest level of customer service when bringing our BMW for a service appointment, as well as purchasing a new vehicle there. They are professional, courteous, honest, and efficient. when bringing our BMW for a service appointment, as well as purchasing a new vehicle there. They are professional, courteous, honest, and efficient. We are loyal patrons of this BMW dealership and service center More
by Craig
Employees Worked With
Bjern - Service; Brandon - Sales
