BMW of Carlsbad

Excellent Service I brought 2 of my BMWs into service the first week that BMW Carlsbad moved into their new location. As AutoNation they combined BMW Encinitas and BMW Vista to Auto Center in Carlsbad. E the first week that BMW Carlsbad moved into their new location. As AutoNation they combined BMW Encinitas and BMW Vista to Auto Center in Carlsbad. Everything was wonderful and the first vehicle was completed in less than half the time they estimated. Everybody was friendly and professional with the service manager, Miguel, being absolutely fantastic. Great communication and expectations, the work done quickly and correctly, even the car wash was excellent without the typical water spots you get other places (even car washes). My second vehicle needs more time but I have every confidence that it will be great when complete. The new building is big, open, and modern with a bright and visible service area. They are still dealing with being in a brand new building, so hopefully things will only get even better. It is a pleasure to work with Miguel and the rest of the team in Carlsbad. More

I scheduled an appointment to have my car serviced. At drop off, I was completely ignored by 3 staff members who were just standing outside. They provided service to another customer who showed up afte At drop off, I was completely ignored by 3 staff members who were just standing outside. They provided service to another customer who showed up after me. One gentleman who was running cars back-and-forth finally spoke to me after about 10 minutes. I reluctantly left my car. After a day and a half I had not heard from the dealership. When I called them, they had not even started to service my car. What was the point of making an appointment if I wasn’t going to receive service for two days? I picked up my car without getting it diagnosed or fixed. I will use a different dealership next time. More

Each team member was making sure I was being supported. Dealer was organized and professional in operation. Dealer was organized and professional in operation. More

This dealership has always been consistent in offering friendly and professional service and advice- I'm glad they moved from Encinitas to the new Carlsbad location ! friendly and professional service and advice- I'm glad they moved from Encinitas to the new Carlsbad location ! More

My car is shaking after getting it serviced at bmw Carlsbad. I let them know but they have not got back to me. Carlsbad. I let them know but they have not got back to me. More

Great customer service--went above and beyond. Highly recommend Andres and the rest of the team at BMW of Carlsbad. Highly recommend Andres and the rest of the team at BMW of Carlsbad. More

Personal service for my BMWs over the years has been the most important factor in establishing a loyal relationship. most important factor in establishing a loyal relationship. More

My service rep is Richard. He is always knowledgeable professional and friendly ! It. Is nice to see the same person because I’ve understands my service history and it makes me He is always knowledgeable professional and friendly ! It. Is nice to see the same person because I’ve understands my service history and it makes me feel like I have a connection with the dealership ! Thank you for all you do my car is in good shape. ! More

Some feedback. ...Don't ever special order a car from them. I created a build for an X4 back in May, gave it to the salesman in person who said he would follow up t ...Don't ever special order a car from them. I created a build for an X4 back in May, gave it to the salesman in person who said he would follow up to ensure the build construct. I called and emailed in mid August because nobody ever followed up with me to give me a status update. The salesman said the order must have been misplaced or something happened that he wasn't sure of. No apology or offer to make it right other than asking me to put together another build, which I'm obviously not going to do with that dealership. More

Had an appointment first thing in the morning. I was assigned to employee Omar who was unprofessional. I was told to wait in the lobby area. After 15 minutes he addressed me regarding my vehicle i I was assigned to employee Omar who was unprofessional. I was told to wait in the lobby area. After 15 minutes he addressed me regarding my vehicle in front of customer seating in the lobby, not on his desk where everyone else was asked to go. Omar mentioned they are all backed up with work and my vehicle will be completed in couple hours around 11 or 11:30am, and got a lift home. After five hours of waiting, I decided to call to find out what’s the progress. Finally I got a hold of Omar and he said “ we are wrapping it up, it will be done in an hour” ended taking my vehicle at 4pm. Total of 7 hours for scheduled oil change. Omar failed to be honest to mention the status of my service. Kept me waiting and wasted my day for his negligence and lack of customer service. Omar did not gave me a copy of my receipt for the service, not an apology for taking that long for an oil change, I got nothing. This is the service that BMW offers. Unacceptable and you all should be embarrassed. More