BMW of Carlsbad

Took my BMW X3 to them for a recall service. I did not know any car checked in afternoon cannot be completed on the same day. But, Patricia arranged Lyft to take me back home. She also arranged I did not know any car checked in afternoon cannot be completed on the same day. But, Patricia arranged Lyft to take me back home. She also arranged Lyft to take me back to the shop after service was done. Very nice and thanks. More

STEFANO was amazing! He made my experience at the dealership nice and service was excellent! He made my experience at the dealership nice and service was excellent! More

Friendly service and comfortable accommodations during construction of service area. Lyft pickup and delivery while car is being serviced is much appreciated. construction of service area. Lyft pickup and delivery while car is being serviced is much appreciated. More

excellent service as always I only use this dealer in San Diego trustworthy and helpful and professional Thanks Matt and Mike San Diego trustworthy and helpful and professional Thanks Matt and Mike More

Adham is really kind and helpful, he delivered my car even in a raining night and called the UBER back to SD himself! I appreciated it and would like to have my next car with him! even in a raining night and called the UBER back to SD himself! I appreciated it and would like to have my next car with him! More

I purchased a used vehicle and process went smoothly. They agreed to touch up the paint on the bumper and fix a light. When I returned at my appointment I was told the light was not in stock and would ha They agreed to touch up the paint on the bumper and fix a light. When I returned at my appointment I was told the light was not in stock and would have to return another day. I wish I would have been told prior to having me show up but that was the only area for improvement. I returned and it went smoothly. The manager is great and made sure I was satisfied with my purchase. More

My service advisor Keith Sherman of Encinitas BMW was truly extraordinary in his service and competence throughout. Despite a myriad of competing demands on him amidst a complex dealership move, he 100% truly extraordinary in his service and competence throughout. Despite a myriad of competing demands on him amidst a complex dealership move, he 100% does what he says and never missed a beat throughout our weeklong encounter. Keith is an outstanding representative for Encinitas BMW service, and I was very blessed to have him as my advocate. More

Omar Medina went above and beyond as my service advisor. He personally took on my case with the insurance company after an accident and made sure I was 100% taken care of from start to finish. Omar took an He personally took on my case with the insurance company after an accident and made sure I was 100% taken care of from start to finish. Omar took an unpleasant situation and created a satisfied customer experience. Omar went above and beyond after finding out I had to borrow a friends car to make sure I had use of a complimentary rental to use. I have never been treated with such courtesy or detailed follow up. Never once did I have to call Omar. He followed up weekly with me on the status of my car. Omar took it a step further and dealt with the insurance company directly so I didn't have to. I will be forever grateful for Omar and Encinitas BMW. I am definitely a satisfied customer for life! More

service department was awful. I would not buy a car from this dealership. lease return was the worst experience ever. I would not buy a car from this dealership. lease return was the worst experience ever. More