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BMW of Carlsbad

Carlsbad, CA

Overview
Reviews
Vehicles
4.3
880 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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1060 Auto Center Court

Carlsbad, CA

92008

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Showing 880 reviews

October 03, 2022

Excellence, my sales Rep Ben and has team as always. Gave me the best service. I really appreciate all there help and hard work. Once again, I got a beautiful car. Thank you More

by Kcookconsultants
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Regis
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Oct 10, 2022 -

BMW of Carlsbad responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 03, 2022

Service was convenient and quick. Appreciated the loaner car. My service advisor was very attentive. More

by jdruxman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Yancy
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Oct 10, 2022 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 01, 2022

Great experience Everyone very nice, helpful, knowledgeable and professional I wouldn’t hesitate to do business again More

by ccochranelias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clark Riedel
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Oct 06, 2022 -

BMW of Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

September 26, 2022

The sales staff made the buying process an easy overall experience. We would be happy to refer friends. More

by delreyham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt, Justin
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Oct 01, 2022 -

BMW of Carlsbad responded

Hi Delreyham, thank you for your positive review. Don't hesitate to call us if you ever need anything. Be safe on the road.

September 23, 2022

Great service just wish that we had loaner cars back. Service with Keith was great. More

by janstrode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
keith
Report | Print
Sep 27, 2022 -

BMW of Carlsbad responded

Hi Janstrode, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 23, 2022

Our salesman, Nick, was so helpful and informed. He listened to our needs and was able to find our perfect vehicle! We couldn’t be more thrilled with our new SUV and with Nick’s level of service. More

by MichelleS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Kolpacoff
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Sep 27, 2022 -

BMW of Carlsbad responded

Hi Michelles, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Sep 28, 2022 -

BMW of Carlsbad responded

Hi Michelles, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

September 20, 2022

Follow up and ability to gain a written quote was difficult. Advisors were not available and did not return calls in a timely way. More

by Dave P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith
Report | Print
Sep 24, 2022 -

BMW of Carlsbad responded

Hi Dave, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

September 15, 2022

All went well. Only issue was I was never notified of completion of work on the second day. More

by twake284
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefano
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Sep 18, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

Sep 19, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. If you ever need any help, please give us a call!

September 15, 2022

I was very pleased with the service, i am 83 and Know nothing about a car when it comes to servicing. Michelle was very kind and patient with me.The car needed washing when I brought it in for service. More

by breynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Yancy
Report | Print
Sep 20, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. If you ever need any help, please give us a call!

September 11, 2022

Keith and the technician did a great job as the always do and found an item I was unaware of. More

by hswynne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Report | Print
Sep 14, 2022 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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