BMW of Carlsbad

Absolutely amazing customer service. When the worst happens these guys will make you taken care of. BMW looks brand new. happens these guys will make you taken care of. BMW looks brand new. More

Service was done very fast and Mike did everything to help me to find me a loaner car. help me to find me a loaner car. More

When I call to make a service appointment, the receptionists are always very helpful. Mike Voiles is a good service rep. He clearly explains what’s going on and gives options. receptionists are always very helpful. Mike Voiles is a good service rep. He clearly explains what’s going on and gives options. More

Efficient sales process and wonderful after-market service. Receptionists always friendly on the phone and Mike help greatly with what the service meant, the tire and brake wear report, and communicat service. Receptionists always friendly on the phone and Mike help greatly with what the service meant, the tire and brake wear report, and communicated clearly and often. The best! More

Great dealership, sales and service are the very best. I bought my first BMW there in 2006 and have been super satisfied for 15 plus years. bought my first BMW there in 2006 and have been super satisfied for 15 plus years. More

Jeff in service is the best ! Customer service is his priority. He always goes above and beyond priority. He always goes above and beyond More

I am a long-term customer at BMW Encinitas. Both purchasing and servicing my vehicles. Years ago the service technicians resolved a problem another local BMW service center was repeatedly stymie purchasing and servicing my vehicles. Years ago the service technicians resolved a problem another local BMW service center was repeatedly stymied by. I have been taking my cars here for service ever since. In addition to the smart service team, we customers are treated extremely well. The service managers (shout out to Arthur for the latest service) go all out to make sure I understand the service needed, and that I am comfortable. Communication is excellent. There are choices in patio or indoor seating areas and a small dog park. A choice of freshly ground Starbucks coffees, wifi. Or get courtesy car drive service, or take a loaner BMW home. Most importantly, I know my car is in the best of hands. More

Sales experience was great. Nick was knowledgeable and took great care of us. He also didn’t hesitate to help me when I came in with a service dog. We even test drove cars with my service dog! Will buy he took great care of us. He also didn’t hesitate to help me when I came in with a service dog. We even test drove cars with my service dog! Will buy here again! More

Efficient and friendly service support. Mike did a good job. The car was ready when promised. job. The car was ready when promised. More

Lacks professionalism and basic communication skills. They’ll tell you they can get the work done to get your car into the shop just to tell you there’s multiple issues with the car they sold you not eve They’ll tell you they can get the work done to get your car into the shop just to tell you there’s multiple issues with the car they sold you not even a month ago. They’ve done nothing to make it right and have drawn out the warranty process for weeks. Do NOT buy a car from this stealership. They only want your money. More