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BMW of Carlsbad
Carlsbad, CA
894 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 894 reviews
September 28, 2021
I bought a 2 year old certified pre owned BMW here in December and paid top dollar because it was a rare car that I had been looking for for a long time. I noticed that the car had had the front and rear December and paid top dollar because it was a rare car that I had been looking for for a long time. I noticed that the car had had the front and rear bumpers painted, and though I noticed the paint work wasn't very good I understand that it's a used car and it won't be perfect. Additionally, there were several pieces of interior trim that were damaged, but I figured I could fix that on my own. Six months later, the paint was falling off both bumpers. My BMW dealership in Visalia actually cares about their customers and had all of the interior trim replaced under warrranty. I called and emailed BMW of Encinitas and though my salesman was helpful the used car manager did not even have the decency to respond to my concerns. I worked in the car business for many years, and it is unacceptable to have this kind of shoddy work done on a very expensive Certified used car. I will not be going back, and will not recommend this dealership to any of my dozens of friends and family in the San Diego area. More
by Steve
Employees Worked With
Adham
September 23, 2021
The service department at BMW Encinitas is excellent. Mike is always great to deal with; very professional and knowledgable. The quality of service is top notch every time I bring my vehicle in for servi Mike is always great to deal with; very professional and knowledgable. The quality of service is top notch every time I bring my vehicle in for service, and I definitely know that all aspects are being looked after to keep my car in perfect condition. More
by Joel
Employees Worked With
Mike
September 22, 2021
Service department had some promos and Mike was able to give me some discounts on a minor repair needed. I ended up spending not much more than if I took it to a non-dealer auto shop. The expertise and con give me some discounts on a minor repair needed. I ended up spending not much more than if I took it to a non-dealer auto shop. The expertise and convenience of taking it to the dealer is worth spending a little more. More
by jus10
Employees Worked With
Mike
September 14, 2021
I've been a customer for 10 years. I've always had excellent service. I've been kept up to date on repairs and receive a loaner which is important. excellent service. I've been kept up to date on repairs and receive a loaner which is important. More
by Beverly Booher
Employees Worked With
Kristopher Bigay
September 13, 2021
I had a great experience at BMW Encinitas. My sales rep Stefano was super responsive, knowledgeable, professional, friendly, and I received good service all the way around. He even helped me with my preset Stefano was super responsive, knowledgeable, professional, friendly, and I received good service all the way around. He even helped me with my presets for my FM radio. More
by Sue
Employees Worked With
Stefano
September 13, 2021
BMW Encinitas never fails to deliver on professionalism and kindness no matter what department you visit..From sales, finance, service, body shop and the valets, this dealership is committed to their cust and kindness no matter what department you visit..From sales, finance, service, body shop and the valets, this dealership is committed to their customers and has many times gone above and beyond whatever my needs are. I’m a life/tone Beemer owner and I will remain one because of the excellent service of my BMW Encinitas family. More
by Lisafontaine11
Employees Worked With
Mike Voles, Jeremy Shadburn, Nicholas Munoz, Andrew (Body Shop)
September 13, 2021
I have been a customer of this dealership for over 10 years and a BMW owner for over 30 years. Every interaction I have had with this dealership from New Sales, the Finance Department, the Service Depar years and a BMW owner for over 30 years. Every interaction I have had with this dealership from New Sales, the Finance Department, the Service Department, the Body Shop and the Valets, each representative has always been kind and professional and goes above and beyond to provide excellent service to their customers. This will always be my BMW family. Thank you Mike Voles...The best Service Rep ever!! More
by Lisafontaine11
Employees Worked With
Mike Voles
