BMW of Carlsbad

This dealership has been the most unprofessional and unacceptable dealership I have ever dealt with. I purchased my car from them in January, and moved shortly after, so my registration and plates were unacceptable dealership I have ever dealt with. I purchased my car from them in January, and moved shortly after, so my registration and plates were sent to my previous address accidentally. After realizing why I had not received them, I spoke to Edith on the phone who informed me I needed to come in to sign a form requesting replacement reg/plates. Upon getting to the dealership, Melanie with finance had no idea what paper I was even talking about, and took 20 minutes to figure it out. I signed the papers, with my new updated address, and was told everything would be taken care of. 2 weeks later I still had no reg or plates, so I called to ask what was going on. They still had my old address on file, and did not know where my new plates were. I once again updated them of my new address, and they informed me they would be sent out asap. A week goes by, still nothing. I called multiple times, multiple days, spoke with multiple people, left multiple messages, and nobody has an answer for me. Morgan, the finance dept manager, has made promises to have answers for me, yet has not called me back after leaving numerous voicemails. I am now an entire month later after going to the dealership to sign the paper for replacement reg/plates, without any registration or license plates, which have now been expired for a month and a half. I will never purchase another vehicle from this dealership, and will inform any acquaintances of mine looking to buy a car to steer very clear of this BMW dealership. More

This was my first experience with BMW and it was a good one. Nicolas was very knowledgeable. one. Nicolas was very knowledgeable. More

Omar is an amazing person. Very helpful and handsome. I was very pleased and happy I chose BMW Encinitas Very helpful and handsome. I was very pleased and happy I chose BMW Encinitas More

On time ready for service, all info was there complete when promised with very minimal hassle. when promised with very minimal hassle. More

I have been a customer here for 30 years. It’s the best!! I’ve never worked with the collision center but if you need work this is the place! It’s the best!! I’ve never worked with the collision center but if you need work this is the place! More

The best service in San Diego I trust the service manager and the advisers Thank you manager and the advisers Thank you More

excellent service and very trustworthy The only BMW dealership in San Diego I trust Thank you dealership in San Diego I trust Thank you More

My buying experience with BMW Encinitas was great! Jordan Anguiano is a world-class sales expert. He made sure I was completely satisfied with the new car purchase process before driving off the lot, Jordan Anguiano is a world-class sales expert. He made sure I was completely satisfied with the new car purchase process before driving off the lot, to include spending as much time as needed to customize the vehicle settings and establish my BMW drivers' account. More

I have been going to this dealership for years, when it was formerly named Harloff BMW, and then when it changed its name to BMW Encinitas, and I will follow them when they move to their new location in th was formerly named Harloff BMW, and then when it changed its name to BMW Encinitas, and I will follow them when they move to their new location in the near future. They have never let me down, they have always identified the problem(s) and resolved them, their prices are always fair and customary and their service technicians and their service managers, like Keith Sherman, are first class all the way through, without exception. It doesn't get any better than that, and you can count on it over and over again. Thank you from my heart, Encinitas BMW and Keith! More

Great service. Friendly and quick. They do good work but prices seem very high. I will shop around for my next service. Friendly and quick. They do good work but prices seem very high. I will shop around for my next service. More