BMW of Carlsbad

Brian, Thanks for interest in my business. I met you the Brian, Thanks for interest in my business. I met you the other day in the showroom while I was purchasing my 2011 BMW 535i from Peter Gautille. I am Brian, Thanks for interest in my business. I met you the other day in the showroom while I was purchasing my 2011 BMW 535i from Peter Gautille. I am writing you to express my complete satisfaction with the entire purchasing process. Over the years, I have purchased new Mercedes, Land Rovers and Porsches. Never have I experienced such a high level of service as I did at your dealership. Peter took extra time helping me decide which car was right for me and my family. His insight and knowledge insured that right choice. Also Peter took tons of extra time showing me how to operate such a sophisticated machine. I could tell he took genuine enjoyment from showing me every detail. He is a outstanding representative of BMW of Encinitas. Also Kim from financing was very professional. Please share this with your entire organization. I look forward to doing more business with you guys and will recommend you to others...... Thanks, Todd M. More

I was interested in ordering a vehicle from the factory. Peter G. was friendly, but just didn't have the interest in making my request anything but an extremely low priority. In general, I'm not that put ou Peter G. was friendly, but just didn't have the interest in making my request anything but an extremely low priority. In general, I'm not that put out, but I do wish that Peter would have been more upfront about the focus of the dealership towards selling cars on the lot vice custom orders. He wrote an email stating: "sorry I haven't gotten back to you, the weekends here are MAX busy"... who the heck wants to hear their sales rep say that?! Look elsewhere if you want to custom order a vehicle. I get the impression they're OK if you want to help them move their lot stock. More

ABSOLUTELY HORRIBLE!!!! **STAY AWAY** I have been in a ABSOLUTELY HORRIBLE!!!! **STAY AWAY** I have been in a family of owning BMW's, Mercedes Benz's, and Range Rovers my WHOLE life. For those of you who ABSOLUTELY HORRIBLE!!!! **STAY AWAY** I have been in a family of owning BMW's, Mercedes Benz's, and Range Rovers my WHOLE life. For those of you who know, it truly is a different experience owning one of these cars...the customer service is outstanding as well, UNTIL I CAME TO BMW of ENCINITAS. This place has THE WORST customer service, I had a problem with a salesman (bc he was new & clueless) and he HUNG UP on me!!! If you knew me, I am a super easy going individual. I asked to speak with the MANAGER of the sales department and Justin Beck was put on the phone as the "manager." I asked if, "are you the sales manager?" and he said "yes, I am" SO...I told him my problems etc. He let me know OVER & OVER how they were losing money on my deal...made me feel like utter xxxx until I realized I just got a sick deal they can't back out of (they totally gave me WAY too much money for my trade in :D...Mike Hayden was willing to do anything to make his first sale apparently) Anyway, after hearing Justin Beck, "the manager" tell me how he needs more time to think about this and how they are losing money on this deal, I was like SORRY..not my problem, very unprofessional to let a customer know how you guys are losing money on the deal. Everything was on paper so it was impossible to back out of :o). Justin told me he would make an appt. for me to get my car in to get scratches fixed on it. NEVER HAPPENED. I called him 3 times, wrote an email and then had to talk to the DIRECTOR of the service department because Justin Beck was clearly ignoring my calls!!! My fiance had to call him and tell him to be more professional and how horrible the customer service is here. THEN...I went to drop my car off for servicing, after they had my license for over 45 minutes (with my DOB on it...), it came down to the time to sign papers for a loaner car...... then they realized I am only 24!!!!! xxx?!?!?! So, i can OWN a BMW but I cant LOAN one at BMW of ENCINITAS?!?!?!? This place IS A JOKE!!!!! I called other BMW places and ENCINITAS is the only one with that "insurance policy"...yeah, because they SUCK. I told them how horrible their customer service is compared to Range Rover, Mercedes Benz and BMW back in NY. These people need some SERIOUS HELP!! When people found out I was potentially going there to lease a new car, I was told the place was a joke and I also talked to a couple who literally returned their X5 and re-bought it at another BMW dealership! Please do yourself a favor, PLEASE....if you're used to 5 star customer service since you own a nice name brand car, STAY AWAY FROM BMW OF ENCINITAS bc you feel like crap walking in and walking out. I am in the process of switching from them :o) More

Having the option to chose among many dealers in San Diego, I chose Encinitas for their friendly customer service, straight talk and depth of knowledge - all exhibited by Peter Gautille. No attitude, no Diego, I chose Encinitas for their friendly customer service, straight talk and depth of knowledge - all exhibited by Peter Gautille. No attitude, no pressure, no gimmicks. Just patiently explaining the features (extensive) between the 5-series and 3-series BMW's. Peter was very conscientious in insuring I was registered correctly in the BMW Assist program, had my books, keys and iPod and even set up my bluetooth phone showing me each and every button in my new BMW! Yes I would recommend BMW Encinitas again. More

BMW Encinitas is top notch and it all starts with its sales reps. My rep Peter Gautille was well versed on each model. He truly helped me select the right vehicle. The other BMW dealerships in the are sales reps. My rep Peter Gautille was well versed on each model. He truly helped me select the right vehicle. The other BMW dealerships in the area just wanted to get to the negotiation table. BMW Encinitas were patient which help me select the best vehichle for me and my family. More

Peter was friendly and accommodating, and was very knowledgeable about the car he was selling (328i). That was an almost new car, and the price ended up being OK after some negotiation of the price a knowledgeable about the car he was selling (328i). That was an almost new car, and the price ended up being OK after some negotiation of the price and the trade-in value. Overall the process was long, but there was no pressure or gimmicks, which I appreciated. I also liked the way he explained everything about the car after the purchase: he got in the car with me and went over the not-so-obvious features. he didn't seem to pressure me out. More

What a great dealership!! I bought a new X5 and they couldn't have been nicer. From Sales, to Service to Parts for Floor Mats...everyone was super helpful. They took care of my trade in, gave me a bet couldn't have been nicer. From Sales, to Service to Parts for Floor Mats...everyone was super helpful. They took care of my trade in, gave me a better deal than I had anticipated and I was really pleased how friendly everyone was through the entire process. I would certainly recommend them in the future. More

Buying a new car has always been a ridiculously stressful event: the waiting, the negotiations, the hidden extra fees. Not so at BMW Encinitas. Steve and Dennis made the process absolutely easy. While Ste event: the waiting, the negotiations, the hidden extra fees. Not so at BMW Encinitas. Steve and Dennis made the process absolutely easy. While Steve was showing me the features of the car I was about to purchase, Dennis ran the numbers and brought me a very easy-to-understand chart of leasing and payment options. There was no bartering, no hidden fees or add-ons, and I was in and out of finance in minutes - keys in hand and ready to go. The car had every option I could have wanted and is a joy to drive. I would highly recommend this dealership to anyone interested in purchasing a new BMW! More

We already bought 3 cars with this dealer, Steve Uyeno is our internet Sales Manager. He is courteous, friendly, a straight shooter,and he got this down, it was Fantastic buying experience. I'm recommended h our internet Sales Manager. He is courteous, friendly, a straight shooter,and he got this down, it was Fantastic buying experience. I'm recommended his service to anyone, if you in market for any model of BMW you must visit Steve Uyeno. Thank you Damon Tran More

I was in contact with a salesman about a trade in and used car purchase. My son brought the car in for appraisal. The salesman called me and he was upset that I brought the car in without calling him fi used car purchase. My son brought the car in for appraisal. The salesman called me and he was upset that I brought the car in without calling him first because now he would have to share the commission with someone else. We never discussed calling him first. Anyone, then he LOST the appraisal and wanted me to bring the car back in. I'm sure he lost the appraisal so now he could get the entire commission. Needless to say, I did not bring it back in and found a new dealership. More