BMW of Carlsbad

Doug was great to deal with regarding the purchase of our new X3. He was very knowledgable about the product, answered all of my questions, showed great patience and flexibility and worked to get the best d new X3. He was very knowledgable about the product, answered all of my questions, showed great patience and flexibility and worked to get the best deal possible. His easy-going, relaxed style were a welcome change from the typical high-pressure sales techniques one often encounters on dealer lots. I looked at several vehicles over the span of a few weeks and Doug was always helpful, courteous and ready to answer questions. Once we decided on the model, he helped with selecting options and putting the deal together. We even modified our order after it was placed. When it looked like the change could not be made, Doug made the extra effort to get the change in before the X3 went into production. Doug went above and beyond the call of duty to get us what we wanted at a fair price and with an easy process. Thanks, Doug, for the great service! Our future and referral business is coming your way! More

Having recently moved to Carlsbad from Los Angeles, I have experience dealing with service at a BMW Dealership that could not solve my problems. BMW of Encinitas is GREAT. I went to them with my na have experience dealing with service at a BMW Dealership that could not solve my problems. BMW of Encinitas is GREAT. I went to them with my navigation problems with my 328i. BMW of Encinitas solved my problems. They even gave me a loaner each time my car went into service. They have a great attitude. They wouldn't give me back my BMW until they solved the issue. I have another BMW, 330i, When I came to a stop light, the car would idle. Car felt as though one of the cylinders was mis-firing. BMW of Encinitas kept the car until it was fixed. Great Service Department. They go the extra mile for their customer. Having had excellent service with Encinitas BMW's Service Department, we wanted to give this dealership a chance to lease us two (2) BMW's. We dealt with Mike Hegney, Manager and Jordan Fisher, Salesman. We did our homework by verifying exactly our requirements in the New 328i Series and received e-mails and phone calls from many dealerships. We made an appointment with Mike Hegney. Told him our requirements for our car. When we arrived at dealership, they had our car waiting for us to test drive. No pressure about any other car with more gadgets.. They had exactly what we had wanted and made us a great deal. We discussed turning in our 2006 BMW with Mike and getting a new 328i Series. Mike gave us a great deal on our 2006 and the new 328i Series. We were introduced to Jordan Fisher who was very knowledgeable about the technology in our cars. He provided us with excellent service and programed our cars. We have bought other BMWs from other dealerships. Never had we experienced a sales person who new everything about the technology of the auto. This was a great experience. The people working at BMW Encinitas know how to treat customers and make the deal so it’s a “Win Win” situation for both the buyer and dealer. More

Justin Beck perfectly represents this dealership, which is arrogant, lazy and unreliable. BMW should take a good hard look at whether they want this bunch of people from the owner down to represent them. T is arrogant, lazy and unreliable. BMW should take a good hard look at whether they want this bunch of people from the owner down to represent them. The cars outside are filthy, covered in bird droppings. We went there a number of days and no attempts were made to clean them or pick up trash. The entire place is seedy. But the staff is terrible. The whole lot should be let go, with Justin leading the pack. The one star reviews on YELP certainly tell the full picture. We tried very hard to buy a particular car from this dealership. We even located the exact car and it could have been easily transferred in. We were handed to Justin, who is their "most experienced" with three years under his belt. Well, even though he only had to get the car transferred in, even that was apparently too much for him to handle. He ignored our calls and blew us off twice. We had money in hand! A cash purchase! Car located! How difficult is this??? I guess since it was 'only' a mid-$30 price and not a $100,000 price, he couldn't be bothered. This went on for a month and finally we called the dealer in Las Vegas, Desert BMW, who flew us over, made other travel arrangements and had the car ready to go. They gave us a great price and conducted themselves the way that a BMW dealership should - professional and intelligent. I hope you read this, BMW of America. This dealership needs to be cancelled. These people are such losers and they make BMW look very bad. CONSUMERS BEWARE: you will be treated badly and overcharged. More

Of all the car-buying experiences I have ever had, the one at BMW of Encinitas was by far the greatest. When I totaled my BMW 325i I was completely unprepared to suddenly have to buy a new car and hon one at BMW of Encinitas was by far the greatest. When I totaled my BMW 325i I was completely unprepared to suddenly have to buy a new car and honestly quite nervous to be rushed into choosing something that in the end I may be unhappy with if I wasn’t careful. In my search I was sent by friends to sales managers at two different BMW dealers in the Los Angeles area. There I learned what my options could be but wasn’t convinced that they were the right choices. I had always known what I (eventually) wanted my next car to be, clearly an upgrade- a 335i to be exact, but given the circumstances I was realizing that I may have to settle for less. A dear friend sent me the number of Darrin Fetterolf at BMW of Encinitas. After just a brief conversation, he not only convinced me to make the 2+ hour drive down, but listened to my explanation of what I’d seen, what I thought I could do, and somehow read between the lines, finding exactly what I was looking for, only better a 335d (Diesel) with every package I needed. I’m still a skeptic so I was still a bit hesitant. I waited a week and ultimately committed to making the drive down in my rental car. Peter Gautille called for my ETA and had “my” car ready for me when I got there. While Darrin was in meetings I met his partner Ray Pezzi greeting me upon arrival. Not only did Peter listen to everything I wanted and needed, when Ray came to check on us he listened to my desired look of the car-a small thing perhaps but a big deal to me-I didn’t like the wheels, preferring the wheels of a different model. He came back moments later with exactly what I wanted to hear, not only did they have the wheels there but they gave me an amazing price on swapping them out. Darrin and I went over the details of the deal and he too listened to what I needed and he made everything I asked for happen. Finally I met with Kim in finance to go over the paperwork. We chatted like we were old friends, such a lovely woman. Once all was said and done, I gave up the keys to my rental car (which they offered to return for me) while Peter went over all the small details of the car that I was unfamiliar with to be sure I was comfortable before I drove away. I have to say, I have never had a more enjoyable time buying a car, or anything for that matter, as I did at BMW of Encinitas. I felt so welcome and left there feeling like I not only got a good deal and (better than) the exact car I wanted, but like I have friends to pop in on when I am in the area. More

I had the pleasure of working with Juan Duff. He was friendly and helpful and made the experience enjoyable. I would highly recommend calling Juan if you are interested in buying a new or used BMW friendly and helpful and made the experience enjoyable. I would highly recommend calling Juan if you are interested in buying a new or used BMW More

I had a great experience with Ash. I emailed the dealership about a car I liked and he was very quick to respond. After several email exchanges back and forth, Ash found me a different car that I r dealership about a car I liked and he was very quick to respond. After several email exchanges back and forth, Ash found me a different car that I really loved. He listened, he worked hard to find me the exact car I was looking for, and he delivered! We continued to exchange emails over the next two days until I could make it to the dealership. He answered any and all questions I had about the car. The day I went into the dealership went quite smoothly. Ash did everything he could with the numbers and while it wasn't the exact monthly payment I wanted, I know that I got a great deal!! I will always take my BMW needs to Ash from here on out. It was like buying a car from a friend instead of a salesperson. Bravo Ash! More

Just purchased a new X5 from BMW Encinitas and was happy with the entire process. Juan was very friendly and thorough. Finance was also friendly and relatively quick (for car sales!). Would definitely re with the entire process. Juan was very friendly and thorough. Finance was also friendly and relatively quick (for car sales!). Would definitely recommend them. More

I have a 2008 X6 that was leased and I had decided to purchase it. It had been serviced by BMW Encinitas for almost 3 year. To summarize the poor experience this is what happened 1. I already had m purchase it. It had been serviced by BMW Encinitas for almost 3 year. To summarize the poor experience this is what happened 1. I already had my own financing arranged. The salesperson told me I HAD to fill in a credit application no matter what. She kept pressurizing me and only stopped after I asked the sales manager if this was the case and he admitted it was not. 2. The sales department turned on their maintenance/warranty department after the warranty department had taken a long time explaining and recommending the best option for a pre-owned vehicle. Apparently each department competes for these sales dollars. 3. The sales department told me I needed to replace the tires so I told them I would do it at Discount Tires, they then told me if I did that when I returned they would tell me they were not authorized and would insist on me taking them back off. I asked them if the tires on the car were authorized or not and they looked at them and said yes so I told them that these tires had also come from Discount Tires! I'm not stupid and neither are Discount Tires in Encinitas, last time I got them changed I explained it was leased and had to have authorized tires and they have a list of all the authorized tires you can use. I was so disgusted by their high pressure attempts to sell that I walked out and went to Vista BMW where the experience was far better. They also pointed out that some of the things BMW Encinitas had told me regarding prepaid maintenance and certified preowned was completely inaccurate. BOTH Discount Tires and BMW Vista told me they had constant complaints from customers about BMW Encinitas all similar to mine. Although Encinitas is a bit closer to me I would never recommend them to anyone, their sales people are what give car sales people in general a bad name. BMW Vista has continued to be a FAR better experience, including a free car wash every week for anyone who purchases a car from them! Nice perk on top of waay better service. More

I visited multiple BMW dealerships in San Diego and southern Orange County on my quest to find a 328i sedan that I was satisfied option & price wise. I was turned off by all of these dealerships due to southern Orange County on my quest to find a 328i sedan that I was satisfied option & price wise. I was turned off by all of these dealerships due to being a teenager, I was not taken seriously. I contacted Juan Duff at BMW of Encinitas through the Internet sales department and couldn't be happier. I received excellent customer service from the minute I walked into the dealership all the way through singing the paperwork in the financing department. Would highly recommend this local dealership and Juan Duff if you're interested in buying a BMW! -Myles More

Michael Hayden gave me a great low pressure educated sales experience. I would definitely deal with him again. I also had a good experience with the finance organization - short and sweet. sales experience. I would definitely deal with him again. I also had a good experience with the finance organization - short and sweet. More