BMW of Catonsville - Service Center

I have been a customer for 10 years now and the quality of the service received continues to improve with every visit. Russel BMW treats you like family, not just another customer. Communication about the of the service received continues to improve with every visit. Russel BMW treats you like family, not just another customer. Communication about the needs of the car and maintenance is always top-notch. Keep up the excellent work! More

I do not recommend the mechanic, too bad I don't know which one did the work. I requested my headlights get adjusted on my 5 series as the passenger was too low. I was told no adjustment could be mad which one did the work. I requested my headlights get adjusted on my 5 series as the passenger was too low. I was told no adjustment could be made because the adjuster was broke internally a new light assembly was needed. I approved the order for the $$$$$900+ headlight assembly. It was installed and I requested the bad one. At home I looked over the bad one and sure enough one lamp was loose and the adjuster would not catch. So I held the bulb still and turned the plastic adjuster screw until it caught in the adjusting mechanism. Fixed! Someone had unscrewed it too far. Anyone who calls themselves a mechanic should have done this. I'm not one. More

i took my car in for the 1200 break-in maintenance service. the reps in general are nice. however when i picked up my car, there added 7 unexplained miles on my car. i confronted the rep and she gave service. the reps in general are nice. however when i picked up my car, there added 7 unexplained miles on my car. i confronted the rep and she gave me the bs that the mechanic had to test drive my car and make sure it doesn't break. but any car enthusiasts know it as a fact that some low-life took the car out for joy ride. when i got home i took a good look around my car i found swirl marks all over my car!! i'm an expert in car detailing and my car had been swirl marks free until now! they thought they did me a favor by dry wiping all the dust off my car. yes that's right. dry wiping not car washing. any car lovers know that this is the same as using sandpaper wiping on your paint. i will not be going back again anymore. bottomline is if you don't care about the nitty things about your car too much, take your car there. othewise, stay away from them or tell them no car wash, no dry wipe, and no *test drive*. More

I had several problems with my car that Towson could not fix so I tried Russel. They were very nice, kept me informed and fixed both issues that the other dealer could not without any BS and under warranty fix so I tried Russel. They were very nice, kept me informed and fixed both issues that the other dealer could not without any BS and under warranty. Very good experience. More

I can't really speak to the quality of the work, but I imagine it was good. I brought my car in to see if the alignment needed fixing, and a tech took time out of his day to ride in my car with me, at To imagine it was good. I brought my car in to see if the alignment needed fixing, and a tech took time out of his day to ride in my car with me, at Tom's request. He advised me that nothing was wrong with it. I decided to get it checked anyway, and my car was done within an hour. Arranging for a loaner through them was easy, too. Later, when I saw that my bill had "disposal of toxic chemicals" on it, Tom quickly removed it at my mere question. He was friendly, although very busy. My only gripe is that it was next to impossible to schedule an appointment. I called their service department for several days before finally getting through to a live human voice. More