BMW of Catonsville - Service Center

I had several problems with my car that Towson could not fix so I tried Russel. They were very nice, kept me informed and fixed both issues that the other dealer could not without any BS and under warranty fix so I tried Russel. They were very nice, kept me informed and fixed both issues that the other dealer could not without any BS and under warranty. Very good experience. More

I can't really speak to the quality of the work, but I imagine it was good. I brought my car in to see if the alignment needed fixing, and a tech took time out of his day to ride in my car with me, at To imagine it was good. I brought my car in to see if the alignment needed fixing, and a tech took time out of his day to ride in my car with me, at Tom's request. He advised me that nothing was wrong with it. I decided to get it checked anyway, and my car was done within an hour. Arranging for a loaner through them was easy, too. Later, when I saw that my bill had "disposal of toxic chemicals" on it, Tom quickly removed it at my mere question. He was friendly, although very busy. My only gripe is that it was next to impossible to schedule an appointment. I called their service department for several days before finally getting through to a live human voice. More