"1st class service "
Thank you Ashley for getting the deal done. It wasn't easy thanks to all that helped. You have earned my business as a repeat customer !
"Always pleased with service"
BMW of Catonsville’s Service is pretty top notch. Dakotah Simpson is my service advisor. I’m very cautious with my X5, so it took awhile to gain my trust. I honestly feel this dealership has earned it. Dakotah is always honest, realistic with service expectations, and tries to work with your budget. No pushy service/sales tactics. I love how I can communicate with Dakotah in an instant- via text about all of my service needs. He’s always attentive, detailed, accommodating, and pleasant! He doesn’t talk over you and he listens to all your concerns. He makes sure a courtesy loaner is available for you, if necessary. Overall, it may cost a bit more than the indys, but the convenience, honest service, and smiling faces at BMW of Catonsville make it worthwhile.
"Fowler-scheduled maintenance "
Ricky has gone above what is the typical norm for all area of customer service interaction and product knowledge when I have questions. Ricky, your patience and understanding with your customers does not go without notice or recognition.
Thank you for you time and liaisoning my service appointment.