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BMW of Catonsville - Service Center
Baltimore, MD
414 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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414 Reviews of BMW of Catonsville - Service Center
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May 10, 2024
It sucks to write this because my service writer (Brittany, and sales manager Jerry) has always been great to me for years now . However It all change last week. I took my X7 for service because AC (Brittany, and sales manager Jerry) has always been great to me for years now . However It all change last week. I took my X7 for service because AC wasn’t working. I was told it was fix and it wasn’t . Came to take another off day to bring again and this time was told is has a leakage. The part was not in stock so I was given a loaner(X5) took it on Wednesday and the next day which is Thursday. I took the car to work and park the car (I work in the car business also) it was 90 degree outside . By the end of my shift I went to the car and saw a Huge crack on the windshield. However there was NO chip or even a hole to show what the issue was. I told them asap and even got my SERVICE TECH out there. They took a look at the brand new car and said it has a defective windshield. Base of how the crack was Form the top of the hood without no dent or chip on it . I told the service manager . He said I Understand and will let the SERVICE DIRECTOR call you.It is a brand new car . Next day my insurance call me and tell me that BMW service manager put in a claim for a a damaged on windshield. STATING that I told them It was involve one another car? Not only was this a lie but also embarrassing to huge Mileone as a franchise dealership More
by Adunana25
Helpful May 01, 2024
Jamie is a great service adviser, she listens and gets what needs to be done without a condescending attitude that other service advisers in the past have displayed. what needs to be done without a condescending attitude that other service advisers in the past have displayed. More
by najnad
Employees Worked With
April 30, 2024
Keon Tobin is the best and communicates so clearly about your car. I would never go anywhere elses your car. I would never go anywhere elses More
by jeremy
April 27, 2024
This is the only dealership I will go to for service. Both Neil. and Mel can be counted on to provide excellent service Both Neil. and Mel can be counted on to provide excellent service More
by bbogat
April 21, 2024
I have been coming to this dealer for service for more than 10 years and was disgusted by the service I received today. I had a coolant engine leak and dropped my car off for assessment. The dealer quot than 10 years and was disgusted by the service I received today. I had a coolant engine leak and dropped my car off for assessment. The dealer quoted me $2000 for a radiator replacement. I agreed to the work and when I picked the car up, I noticed a significant paint chip on the car that was not there when I dropped it off. What's more disturbing is that when I pointed it out to Mel Cuesta he reviewed some video of when the car was came into the garage and insisted that the damage was there. It was not and the video does not show depth of the panel or situation. I have no reason to make this up. Mel, stuck to his script and could not have cared less about my complaint. I will never do business here again! More
by nothappy
Employees Worked With
April 17, 2024
Subject: Formal Complaint Regarding Customer Service Experience Dear [Recipient's Name], I am writing to formally address the extremely disappointing customer service experience I recently encount Experience Dear [Recipient's Name], I am writing to formally address the extremely disappointing customer service experience I recently encountered at your location. My appointment was scheduled for 9:00 am, and although I was 10 minutes late due to traffic, I waited for almost 5 hours in the waiting area before anyone addressed me. My vehicle was not taken in for service until 11:15 am, and I was presented with a video detailing extensive work that supposedly needed to be done, when I only requested an oil change and front left signal light replacement. After waiting for hours, my car was finally ready at 12:40 pm, but was not handed to me until 1:20 pm. It was during this time that I realized my wallet had been left in the waiting area. I received alerts about my credit card being used at a tobacco shop, which led me to believe I had misplaced my wallet. It was only at 6:08 pm that BMW contacted me to inform me that my wallet was at their location. More
by drjeniffer
March 20, 2024
Working with Ricky is always the best. He always takes care of all my needs and does it in a timely fashion. It's one of the main reasons I prefer to use BMW of Catonsville. Thanks, Ricky! He always takes care of all my needs and does it in a timely fashion. It's one of the main reasons I prefer to use BMW of Catonsville. Thanks, Ricky! More
by johngraz2001
Employees Worked With
March 11, 2024
I had to give Kekah Moma the review he deserves while still waiting for my car to be done. I could not wait. He respectfully explained everything I need to know as a first time BMW owner and makes me fee still waiting for my car to be done. I could not wait. He respectfully explained everything I need to know as a first time BMW owner and makes me feel comfortable while I waits for my car. More
by Kenechukwu
Employees Worked With
February 02, 2024
Keon always listens to my concerns and offers solutions and suggestions when needed. Thank you and suggestions when needed. Thank you More
by Niqueow
Employees Worked With
February 01, 2024
Brittany is the best! Always greeting with a great attitude and friendly smile. She’s the reason the BMW in Catonsville is my favorite! Always greeting with a great attitude and friendly smile. She’s the reason the BMW in Catonsville is my favorite! More
by osdrochak
Employees Worked With
