After my 2014 BMW was towed in Thursday afternoon my go to service advisor, Ricky Catalan, called me immediately to get the details of the problem. Friday it was diagnosed to have a failed fuel pump and control module. Having purchased the extended repair warranty, Ricky handled the claim and I received my vehicle back with a zero payment balance. It was Ricky who had explained the coverages and advantages of having the extended repair warranty. It has been a great peace of mind purchase not having to worry about unexpected expenses.