BMW of Catonsville

Melanie was extremely helpful in coming out to my home and installing the link to open my garage door. While she was doing that she also helped me with a lot of the functions in the car that I needed hel and installing the link to open my garage door. While she was doing that she also helped me with a lot of the functions in the car that I needed help with. She is very patient and very pleasant to deal with. More

They are efficient, friendly, professional and just outstanding! My first visit for oil change plus additional services on X5 far exceeded my expectations. (I am new to Catonsville after buying my firs outstanding! My first visit for oil change plus additional services on X5 far exceeded my expectations. (I am new to Catonsville after buying my first BMW at another dealership) More

Grant assisted me with getting new tires and brake fluid service completed. He was awesome and got me in and out quickly, very impressive! service completed. He was awesome and got me in and out quickly, very impressive! More

II bought a BMW from a dealership outside the BMW network. Quentin was a lifesaver in connecting me with the right person to help me get a warranty plan. He also took the time to bring my car in f network. Quentin was a lifesaver in connecting me with the right person to help me get a warranty plan. He also took the time to bring my car in for paint protection. Quentin was incredibly knowledgeable and easy to chat with. I’ve had many car purchases, and Quentin is definitely the best client advisor I’ve ever met. More

I am writing to request a review of a recent service experience involving my BMW i8 at BMW of Catonsville. The vehicle was brought to BMW of Catonsville due to issues related to a weak or failing 12-vo experience involving my BMW i8 at BMW of Catonsville. The vehicle was brought to BMW of Catonsville due to issues related to a weak or failing 12-volt battery. During the visit, I was advised that the vehicle required replacement of major components, including the SME and related safety modules, as a precautionary measure. These recommendations were presented as necessary despite the vehicle not exhibiting drivability issues related to the hybrid system. It was provided necessary by service advisor Jamie but the technician Ken stated “precautionary”. After retrieving the vehicle, replacing the 12-volt battery, clearing diagnostic codes, and driving the car over 80 miles under varied conditions (including Sport mode), the vehicle has operated perfectly. The hybrid battery charges and discharges normally, there are no warning lights present, HVAC functions correctly, and no diagnostic faults have returned. Based on the vehicle’s current operation and diagnostic status, I am concerned that the initial service recommendations provided by BMW of Catonsville may have been overly aggressive and not supported by the actual condition of the vehicle. I am requesting to review this case and provide guidance regarding the diagnostic process and repair recommendations that were made. Given that the vehicle is functioning properly without replacement of the SME or safety box, I am seeking clarification on the following: 1. What specific test results confirmed that the SME had failed? 2. Was the SME tested independently, or was the recommendation precautionary? 4. Under what circumstances would a deeply discharged 12-volt battery trigger SME-related fault codes without actual module failure? All it was a bad battery and they tried to upsell it. This why they call these places “stealership” The SME code they provided in the invoice was SME perDiagCode D6125-SME00000-90- 003. The first least aggressive approach would be to replace the 12V battery that was completely dead due to the cold. Also the 3 times I have gone there they never have a loaner vehicle. More

Top notch. Efficient. Cordial. Great communicator. Easy to schedule with. I am glad that BMW of Catonsville maintains continuity of service advisors and am Efficient. Cordial. Great communicator. Easy to schedule with. I am glad that BMW of Catonsville maintains continuity of service advisors and am grateful that Jamie handles my visits. She is also surrounded by a great team and I think that helps, too. :) More

I recently took my 2023 BMW X6 M50i in for maintenance service. Jamie Brenneman has been my service advisor for several years. I always depend upon her expertise to let me know whatever my vehicle require service. Jamie Brenneman has been my service advisor for several years. I always depend upon her expertise to let me know whatever my vehicle requires. She always hits or exceeds my expectations. She is an asset to BMW of Catonsville. I also received a BMW iX loaner car, which was also very nice. More

Keon is top-notch—professional, knowledgeable, and truly exceptional at his craft! I’ve been coming to Catonsville BMW for years, and he has never disappointed. Thank you again, Keon, for always being avail exceptional at his craft! I’ve been coming to Catonsville BMW for years, and he has never disappointed. Thank you again, Keon, for always being available, reliable, and simply outstanding. You rock! Happy holidays! More

I purchased my 2022 BMW X7 from BMW Catonsville in September of 2024, my first BMW, and unfortunately, every interaction with their service department has been increasingly disappointing. In Decemb September of 2024, my first BMW, and unfortunately, every interaction with their service department has been increasingly disappointing. In December 2024, while driving, my vehicle’s electrical system shut down. I lost power steering, and multiple systems began malfunctioning. I managed to get the car to the service center, was provided a loaner, and sent on my way. I heard nothing for days. I had to chase down updates, only to be told repeatedly they were “still running tests.” After over two weeks of being in the service center and communications with BMW HQ, I was told the “fix” was a software update. That was their resolution after holding my car for that long with little to no communication or explanation. On the day I was told to pick up my car my vehicle emailed me with the same error and told me to take it for repair. Because of this experience, I have lost confidence in my vehicle. This wasn’t my first bad experience. During my very first service visit, I stood and waited while service staff bussied themselves with other things. I was there to have a dent in my armrest, a missing back wiper cover replacement and a key card addressed. When someone finally spoke to me the interaction was poor,I told him why I ws there and his loud response was to say they didn’t have any loaner vehicles available and that maybe someone could “give me a ride.” Eventually someone stepped in and helped, but the lack of urgency or care was clear. By the way, the armrest was replaced beautifully, but I still don’t have the key card, and the back wiper cover is still broken - small issues, but issues that have been repeatedly mentioned and never addressed. Things got worse when my vehicle needed bodywork after being hit in May. I took it to BMW Annapolis (farther, but worth the drive), where a technician casually asked me if I wanted the door repainted from my “previous accident.” I had no idea what he was talking about. He then showed me proof the vehicle had prior damage, damage that BMW Catonsville never disclosed to me when I purchased the car. I reached out to Korey, my salesperson, who has always been respectful and responsive. He passed the information to management, but no one from management thought these issues were important enough to speak with me, apologize, or show basic empathy or accountability. The final straw came earlier this week when I received an error message on my X7. Instead of driving five minutes to BMW Catonsville, which is literally in my neighborhood, I chose to drive to BMW Owings Mills, and the difference in service was 180 degrees different. Professional, attentive, communicative, the exact opposite experience of what I’ve come to expect from Catonsville’s service department. This shouldn't be the reality, but sadly, I would rather drive the 25 minutes to Owings Mills than subject myself to poor service that I have to turn around and pay for. The only redeeming experience I have had at BMW Catonsville is with Korey Mathews in sales, who treated me with respect, kindness, and professionalism. My experience with the service department does not reflect my interpretation of the BMW standard or the level of care you would expect when buying a premium vehicle. My advice: If you value your time, your vehicle, and basic customer service, take the drive and go somewhere else. BMW Catonsville's service team either doesn’t care or is uninterested in delivering a positive ownership experience. More

I nolonger receive multistage alerts about refueling. Instead of doing anISTA scan, I was gaslit. Instead of doing anISTA scan, I was gaslit. More