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BMW of Catonsville - Service Center

4.9

94 Lifetime Service Reviews

6700 Baltimore National Pike, Baltimore, Maryland 21228

94 Reviews of BMW of Catonsville - Service Center

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September 11, 2018

"Jaimie Brennaman is my service advisor and she is amazing!!"

- Karl123

Thanks to Jamie Brennaman for all of her support, quick responses to ensure I am always taken care of with the best care!! Jamie is extremely friendly and is always professional!!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Brenneman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 14, 2018 -

BMW of Catonsville responded

Karl, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you. Until the next time we meet, take care!

September 10, 2018

"Great Service "

- Cheryl

Keon Tobin is great, he always get my problem solved in a timely manner. I came in with a broken tag bracket and without hesitation he replaced it right on the spot! Which is only one I love BMW Catonsville.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 14, 2018 -

BMW of Catonsville responded

Cheryl, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know! Take care!

September 06, 2018

"Best. Dealership. Experience. Ever. "

- Wumaster856

I took my 2014 bmw to Catonsville BMW for service. I am always skeptical about getting my car worked on at a dealer. You usually get treated like a number and then they charge way too much as a rule. My service coordinator Brittany treated me so well, I must have thank d her 10 times. No games, fixed my car the first time and treated me very fairly with the cost. I can’t say enough good things about my experience.

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Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 11, 2018 -

BMW of Catonsville responded

Hello, thank you for taking the time to leave a review for us at BMW of Catonsville. We're happy we could meet your expectations! If you're ever in need of more help, please let us know! Take care!

August 30, 2018

"Always very professional and amazing service. "

- ekrogel

Neil always takes care of me when I visit BMW of Catonsville. He's always been honest with what type of service my 335i needs. I'm always in and out in a timely manner. I live in Annapolis but BMW of Catonsville and Neil make it worth the drive! Would definitely recommend getting your BMW serviced here.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Neil Taylor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 04, 2018 -

BMW of Catonsville responded

We are pleased to hear you always enjoy working with Neil! Thank you so much for choosing BMW of Catonsville for all of your service needs!

August 09, 2018

"BMW X1 xdrive 28i Differential Success"

- lgandhi

Jamie (service advisor) and Bill (shop foremen) provided exceptional service. They assured diagnosis, parts logistics, loaner car, and status updates were integrated and seamless. As always the repairs and final cleaning of the vehicle were perfect. BMW of Catonsville is obviously a top dealership to do business at.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Brenneman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Bill
Aug 17, 2018 -

BMW of Catonsville responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out! Take care!

August 08, 2018

"Jamie is the BEST"

- Seena23

I have been buying cars from BMW for over 20 years. I absolutely love the service and Jamie Brenneman is the best! She always take care of me!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Brenneman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 10, 2018 -

BMW of Catonsville responded

We really appreciate your positive feedback! Thank you for choosing BMW of Catonsville for all of your automotive needs!

August 06, 2018

"My experience @ BMW Catonsville was easy, quick & efficient."

- MyFirstBMW

Thank you, Keon & Sandy, for always accommodating my schedule and my vehicle needs for each of my service trips to the BMW Catonsville dealership.. thank you for giving your best!!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Sandy in the vehicle loaner dept.
Aug 09, 2018 -

BMW of Catonsville responded

Thank you so much for choosing BMW of Catonsville for all of your service needs! We're looking forward to your next visit with us!

August 04, 2018

"In and out"

- Tyler2247

I came in to get my Bluetooth set up to my car. They brought Michael out to help me with it. He then proceeds to ask me if I would like him to go over a little bit more about the car. I got the car from car max so nobody showed me how the tech works. He went over so much with me and then some. I can tell he loves what he does. It was a great experience. And all of the other service staff members were so nice as well. Great dealership!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michael Spencer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brittany Hill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 06, 2018 -

BMW of Catonsville responded

Tyler, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know! We hope you have a great day!

July 31, 2018

"Car towed in for starting issue"

- bobreese

After my 2014 BMW was towed in Thursday afternoon my go to service advisor, Ricky Catalan, called me immediately to get the details of the problem. Friday it was diagnosed to have a failed fuel pump and control module. Having purchased the extended repair warranty, Ricky handled the claim and I received my vehicle back with a zero payment balance. It was Ricky who had explained the coverages and advantages of having the extended repair warranty. It has been a great peace of mind purchase not having to worry about unexpected expenses.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Catalan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 02, 2018 -

BMW of Catonsville responded

We're glad to hear that everything was completed to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 20, 2018

"Amazing service "

- Bmw4series

I came in for an urgent need to replace my tires. Neil was very nice and accomadating. Neil was very helpful in selecting the appropriate tires and made sure they delivered the same day. I was very happy with my experience.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Neil Taylor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 23, 2018 -

BMW of Catonsville responded

Hello, we really appreciate your wonderful feedback! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

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