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BMW of Charlottesville - Service Center

4.8

14 Lifetime Service Reviews

1295 Richmond Rd, Charlottesville, Virginia 22911

14 Reviews of BMW of Charlottesville - Service Center

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March 02, 2018

"I came because of bag recall and to buy a left front signal"

- Henry

I was offered other recalls fuel pump and brake inspection & other recalls the car vacumed - & the bags taken care of but unfortunatly the fuel pump & brake booster vacum supply were not available for which I have to come back and leave the car another whole day The good think to compenste the lack of parts Iwas given round trip ride and the bulb installed for free

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Recommend Dealer
Yes
Employees Worked With
Adam Ombley
January 25, 2018

"Service was above and beyond all my expectations!"

- Judy Sutton Hammond, RN

I recently had an engine over-heating issue that left be stranded in the middle of a busy highway. It was literally an accident in the making as cars were not slowing down or heeding my emergency flashers! After calling 911 for emergency assist, I called my BMW service agent, who picked up the phone and reassured me and guided me and instructed me how to take care of myself and the vehicle. This guidance from my service associate was also crucial in my not creating damage to my troubled engine. Much to my complete delight and surprise, my service mgr. waited for me and the tow truck AFTER HOURS on a SATURDAY evening to greet me, accept my car from the wrecker, and give me the keys to a new 2018 Courtesy vehicle! I can never thank my service mgr. enough for coming to my rescue. He is the BEST! Take a bow, Mr. Adam Mobley.

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Yes
Employees Worked With
ADAM MOBLEY, Service Mgr.
December 23, 2015

"Great Service and Care from Dealership"

- Bruce L

If it were not for the exceptional communication and care I received from Adam Mobley, I probably would not be buying another BMW. Adam along with Mike Evans (general manager) went above and beyond communicating and assuring that I felt assured all was being done to address the problem. My X3 was in for issues from Nov. 24th to Dec. 18th. The support given to the service department by the engineering department was poor but Adam kept pushing until a fix was found. Thank you Adam. I was given a great loaner to use for the 3 plus weeks. If I were to rate the engineering support group it would be 1 star and I doubt I would buy another BMW. BMW USA should thank Adam and Mike for their great customer focus.

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Recommend Dealer
Yes
Employees Worked With
Adam Mobley, Dave Evans
Dec 23, 2015 -

BMW of Charlottesville responded

Thank you for your positive review of BMW of Charlottesville. I am very pleased to hear that Adam went above and beyond for you and was able to find a fix for you. Thank you for your business and we look forward to working with you again in the future. Mike Evans, General Manager

May 30, 2015

"Best Service by Far"

- Jim

We have been dealing with BMW of Charlottesville for many years and have found them to be excellent in all respects. The Service Department is particularly outstanding -- almost never a problem to get an appointment when we need one, the work is done when it is promised to be, and the results are never disappointing. It is a pleasure to work with these people!

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Recommend Dealer
Yes
Employees Worked With
Adam - Tanya
May 14, 2015

"Exhaust and normal service"

- Jbdevivi

If you go to Charlottesville BMW you must deal with Adam Mobley. He will take care of you. I've dealt with Adam for years and it's been nothing but fantastic. He cares about customers and is extremely proficient and professional. All around good person. Ask for him you will not be disappointed.

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Recommend Dealer
Yes
Employees Worked With
Adam Mobley
March 13, 2015

"Excellent work and communication."

- bklangevin

I have not had the best experiences in the past but I have to say they have improved immensely. Adam addressed every concern and kept me informed. The car was delivered on time at the amount quoted. They exceeded my expectations and I am a satisfied customer.

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Recommend Dealer
Yes
Employees Worked With
Adam Mobley
Mar 16, 2015 -

BMW of Charlottesville responded

Thank you for taking the time to leave your feedback! I'm thrilled to hear that you had the best experience so far with BMW of Charlottesville and I hope to continue to earn your trust and loyalty in the future. Best, Hillary Gutshall, General Manager

January 21, 2015

"Service appointment"

- Shimscamp

Excellent work by SA, Adam. He just took care of all then some extra. Two thumbs up and the best!!! Came in for door lock, and he took care of all other maintenance I didn't even think about. also very prompt and punctual. Would recommend to anyone...

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Recommend Dealer
Yes
Employees Worked With
Service advisor, Adam
Jan 27, 2015 -

BMW of Charlottesville responded

Thank you for the great review! I'm so glad to hear that Adam took such good care of you and hope that you will let us know what we can do for you in the future. Best wishes, Hillary Gutshall, General Manager

January 10, 2015

"Service was great"

- freeunionroad

The car was due routine maintenance, and needed a Navigation system software update. Adam and the gang made it very easy experience. The addition of the separate building for service center was needed and has added to the ease of the service experience. In summary, they seem to have the resources, the appointment process can be done on-line, the loaners are available if you make the appointment, and the staff is friendly, courteous, attentive, and professional.

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Recommend Dealer
Yes
Employees Worked With
Adam Mobley
Jan 12, 2015 -

BMW of Charlottesville responded

Thank you for the 5 star review! It is our top goal to make service visits as easy and hassle free as possible so that our customers don't mind visiting again. I'm happy to hear that you enjoyed your experience and we look forward to serving you again in the future. Best wishes, Hillary Gutshall, General Manager

December 26, 2014

"Incredible Service"

- WahooWillie

I have had 3 service visits to BMW of Charlottesville. Courtney has been my Service Advisor. She is a total professional, courteous, and friendly. Everything promised is delivered on time. All dealers should be so lucky to have service advisors like Courtney. Rick, the manager, runs a finely tuned shop!

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Yes
Employees Worked With
Courtney
Dec 29, 2014 -

BMW of Charlottesville responded

Thank you for the 5 star review! I'm thrilled to hear that Courtney has taken such great care of you during your time with BMW of Charlottesville. I will pass along the compliments to Courtney, and we look forward to helping you again very soon. Best wishes, Hillary Gutshall, General Manager

October 31, 2012

"After reviewing this company online, I was a little..."

- eph6jonprice

After reviewing this company online, I was a little concerned about bringing my car here to do service on a recall issue to my 2001 BMW 330Ci. Right away, Donald was very friendly and helpful, giving me a loaner car to run errands with for the 2-3 hours he said it would take to complete the work. After 2 1/2 hours I received a phone call from them stating that the work had been done and my car was going through a complimentary detailing and would be ready in 5-10 minutes. Upon my return Donald was busy, so he had another young lady get me the paperwork, and with no charge and a clean car I was out the door. I don't really ever take the time to write reviews, but with only 2 positive reviews on this site for the service department (and two very negative ones), I thought it was only fair to them to share my experience. Hopefully this helps anyone skeptical have the confidence that there are certainly customers of theirs that get treated quite well! -Jonathan

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Recommend Dealer
Yes
Employees Worked With
Donald
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