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BMW of Chattanooga
Chattanooga, TN
481 Reviews
BMW of Chattanooga invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 481 reviews
September 26, 2013
I was very impressed with the professionalism, customer focus, and service I received from Randy. I have purchased many cars in my life and had disdain for the experience prior to having Randy help me wit focus, and service I received from Randy. I have purchased many cars in my life and had disdain for the experience prior to having Randy help me with the purchase of my BMW. He did a great job and made the entier experience enjoyable. I am very satisfied with how I was treated, with the car I pruchased, and with the entire experience. More
by hysham
Employees Worked With
Randy Pugh
Helpful September 26, 2013
Gary Ridge went above and beyond to help my son and I get into a great used vehicle. Gary helped us in many ways and was kind, considerate, and no pressure! I highly recommend BMW of Chattanooga and ask for into a great used vehicle. Gary helped us in many ways and was kind, considerate, and no pressure! I highly recommend BMW of Chattanooga and ask for Gary Ridge he will treat you right! More
by JennyBryant
Employees Worked With
Gary Ridge
September 23, 2013
To be honest, we didn't intend to trade on that day, and we got a deal "we couden refuse". Wonderful work by Christine to make the afternoon a very exciting time for my wife as she drove off in her (ne and we got a deal "we couden refuse". Wonderful work by Christine to make the afternoon a very exciting time for my wife as she drove off in her (new to her) white w/red interior 2011 Z-4. This also made me a HERO AT HOME! (It was a remarkable deal and everyone, from service to financial at Chattanooga BMW are incredibly friendly and helpful. I was impressed. Obviously.) More
by dholsinger
Employees Worked With
Cooper Hopkins, Christine Dumas, Jonathan Lickliter
September 13, 2013
I would definitely recommend Randy Pugh and BMW of Chattanooga to anyone in the market for a new car. Randy went above and beyond when it came to the time and attention he gave us during the sales pr Chattanooga to anyone in the market for a new car. Randy went above and beyond when it came to the time and attention he gave us during the sales process. We went on multiple test drives, and he helped us select the best car for us. Randy and other staff stayed with us until after 11pm on a Saturday night to complete the sale, and did not make us feel rushed at all. If there was any question we threw at him that he was not 100% sure of the answer, he found out for us immediately. Everyone we dealt with at the dealership was "top notch". The car we drove home was incredible. It has to be the most fun car we have ever owned. More
by CarlHames
Employees Worked With
Randy Pugh
September 10, 2013
We already had in mind what we wanted and the ballpark price we wanted to pay. This dealership met and far exceeded in performance both in friendliness, quality and service. Christine Dumas was our sale price we wanted to pay. This dealership met and far exceeded in performance both in friendliness, quality and service. Christine Dumas was our sales person and she was wonderful. She's just down home folks who loves people and wants them to be happy. We would recommend this dealership and Christine to anyone who is car shopping. Arnold and Emma White, Nashville, TN More
by arnoldwhite
Employees Worked With
Christine Dumas
August 31, 2013
Great experience. Courteous and professional staff willing to go the extra distance to earn your business and work out a deal that is fair to all parties. Their cars are competitively priced and are willing to go the extra distance to earn your business and work out a deal that is fair to all parties. Their cars are competitively priced and are represent a good value in the marketplace. A1. More
by dbansfca
Employees Worked With
Randy Pugh
August 29, 2013
I went to the BMW dealership to look at a mini cooper that I had found online. I entered the dealership and was greeted by Gary and he showed me the mini cooper along with other vehicles in my price ran that I had found online. I entered the dealership and was greeted by Gary and he showed me the mini cooper along with other vehicles in my price range. I thanked him and told him that I had just started looking and would get back with him about test driving a vehicle. There was no pressure or hard core selling...he said that was fine. I looked at many other dealers but did not find the good prices that BMW offered. I went back and test drove a Nissan Altima and loved it but wanted to think on it another day. Again Gary did not pressure me and let me go home and think about it.... I went back and bought the car the next day. Nobody else could match their price and the friendly service that I received. I would recommend this dealer and Gary to anybody looking for a car..new or used. There will be no pressure and excellent customer service and great prices. More
by opus4013
Employees Worked With
Gary Ridge, Christine Dumas
August 22, 2013
I purchased a 2001 Acura CL Type-S. I had to drive from out of state to get the car and I called in advance to let the dealership know I would be arriving. While I was on the road to the dealership I was out of state to get the car and I called in advance to let the dealership know I would be arriving. While I was on the road to the dealership I was called by the dealership and informed that the vehicle was not ready that during an inspection it was discovered the front motor mount was bad and needed to be replaced. The dealership gave me the option of picking up the car "as is" with the promise of a new motor mount and a $200 credit off the car or waiting 3-5 days for the repair to be made. I opted to pick up the car and have the part shipped to me. I could not schedule another road trip to view the car. Upon arrival I was asked to wait. The wait turned into a 30 min wait before I was finally greeted by the salesman Mr. Randy Pugh. Mr. Pugh must have been very busy as he knew very little about the car and obviously had not had an opportunity to go over the vehicle. I along with the salesman took the vehicle for a road test. And in-fact the front motor mount was bad. Also the front rotors were warped and the electric mirrors were nonoperational. But the price was good and this was a "used" car so I committed to purchase the vehicle. The process to purchase the vehicle was another time consuming event and I was paying with cash I can only imagine how long it is for those buying on credit. The real sore spot was the final agreement was produced and I was charged a $600 "document fee". I asked Mr Pugh what the document fee was and he had no clue. I informed Mr. Pugh that I would walk away from the deal for a $600 fee that could not be explained. For reference the $600 represented almost 10% of the asking price for the car. During the conversation Mr. Pugh indicated that the fee was to "re-cope" the loss of the motor mount and the $200 credit given for installation. This comment did not make things better. I informed Mr. Pugh that he should go get his business manager as I was about to walk away. After waiting another 20 min the business manager arrived. She was very pleasant and explained the "document fee was for prepping the vehicle, cleaning the vehicle and filling the tank as well as lot storage fees and various other expenses. I then asked how long the vehicle had been on the lot and was informed that it was less than 10 day on the lot. I also asked when the "prepping and cleaning" was to be done as the car still had marks from the mechanic that conducted the inspection the identified the motor mount problem. I informed the business manager there was no way I was paying $600 for fees typically reserved for factory new cars not for cars purchased "as is". I started to walk away and she immediately cut the fee in half to $300. This only justified my concern that I was being treated unfairly as such I indicated that $300 was still too high and after more discussion I agreed to pay a $200 document fee. For all that I did get a full tank of gas. I was also informed that title and tag would be handled by the dealership and yes I paid for the service. Three weeks into the temporary tag I received a document from the dealer, the old owners title and a refund for the title fee they charged me. Apparently completing the title paperwork before the dealer temporary tag expired was too complicate so the papers were mailed to me to deal with. Over all the only thing good about this dealership is the price of the used car. I cant help but think it I would have had a better time if I had been purchasing one of the 7-series BMW's on the floor. But then I guess if your spending $85K the "document fees" amount to pocket change. Again I will not recommend people go to BMW of Chattanooga for any car purchase new or used. More
by PaulVarian
Employees Worked With
Randy Pugh
August 21, 2013
The sales staff at Chattanooga worked diligently to aid us in buying the car we wanted. They were helpful, curteous, and knowledgable about the car we purchased. The time they spent with us getting to k us in buying the car we wanted. They were helpful, curteous, and knowledgable about the car we purchased. The time they spent with us getting to know our new car was very much appreciated. The nice lady in finance walked us through the options on warranties and service for the car. I honestly do not know what else they could have done to make the experience more enjoyable. More
by dana399
Employees Worked With
Ryan Ziegler, Nik Stanke, Christine Dumas
