BMW of Chattanooga - Service Center

Service with Class My experience was totally positive. It was very easy to make an appointment by phone. There was no delay when I arived at the service department. E My experience was totally positive. It was very easy to make an appointment by phone. There was no delay when I arived at the service department. Everything went like clockwork. Everyone looked and acted very professional. The "public portion" of the service department was immaculate. My service writer Eddie Holcomb welcomed me with a warm greeting and had my paperwork ready when I walked in the door. My car was ready exactly when promised......and was freshly washed!! More

DO NOT TAKE YOUR VEHICLE HERE The service department has destroyed the interior of my X5. I took it in for a routine safety recall. They had it for 5 months and when I got it back The service department has destroyed the interior of my X5. I took it in for a routine safety recall. They had it for 5 months and when I got it back the airbag was improperly installed and the interior had several scratches and cracked pieces that were not like that when I took it in. More

Z4 steering problem Last month I inquired about a sticky steering issue with a 2003 Z4, which after doing some research found that several of these vehicles had that s Last month I inquired about a sticky steering issue with a 2003 Z4, which after doing some research found that several of these vehicles had that same problem and , and even after I contacted BMW North America was informed that there was nothing in the plans to help with this problem. After taking the vehicle to this dealership, and it was determined it would need a complete steering column replaced, and the dealer price was $5,500,00, I told them there was no way that I would invest that in a 13 year old vehicle. The service Manager contacted their BMW Rep. and through his effort after it was said and done it cost me approximate $1,900.00. I think they treated me very fair. More

Paying for Guesswork Took my BMW to this service center because they are supposed to be a BMW service facility. First it was the key, Was told the key worked and could pic Took my BMW to this service center because they are supposed to be a BMW service facility. First it was the key, Was told the key worked and could pick up car next morning . Next morning - no the key didn't work (never did) . They are checking on it. Later that day it is the module . Today no not module , say it will be 3000$ MORE to fix. Everything I was told today completely contradicts what I was told last week. I could have guessed at what was wrong with this car myself . I wish I had read some of theses reviews before I had taken my car there. I can't afford to keep paying for guesses at what is wrong with this car. Guess I will be buying another car - definitely won't be another BMW. No way to actually get the car fixed with out going through a few thousand dollars of guesswork. More

It went from a horrible experience to a wonderful one I bought a used Honda off their lot about a month ago. Unfortunately, when I got ready to get into the car, the salesman, Andy Wise, handed me a broke I bought a used Honda off their lot about a month ago. Unfortunately, when I got ready to get into the car, the salesman, Andy Wise, handed me a broken key to the vehicle. I was not told the key was broken when I purchased it and I felt if very underhanded that it was not disclosed when I was purchasing it. When I got home, I went to the Honda dealer and discovered the key would cost $175 to replace. I phoned the manager, Ryan Zeigler, and he said he would check with the Honda dealership he dealt with and get back to me. A couple of days later I still had not heard from him and I realized that the air conditioner was not working! I immediately phoned and got Ryan's voice mail. I told him that the internet sales person, Tequila Hill, had assured me that the air worked and it was not working. I did not get a return call from him. I then called Ryans boss, John Mclarty and action was immediately taken. He had his head of service, Kevin the Service Manger...(I am so very sorry I cannot recall your last name Kevin). Kevin called within a couple of hours and asked when I would like to bring in the car. Since I live in Middle Tennessee about 100 miles from there, it was not as simple as just hopping on over there. I told him I was leaving on a trip to Missouri and could not make it until the following week. He gave me his personal cell phone number and told me to call when I could make it in. I finally made it in and Kevin was wonderful! He found that the compressor was bad and that it would take a while to get it fixed as well as a key made. He got me a rental car to drive home for the evening and had my car fixed perfectly by the next morning. He not only fixed it, got me a new key, but inspected it again and discovered the front brake pads were pretty worn so he replaced those too and he even filled up my tank with gas before I drove it home! All free of charge. I was treated so kindly and respectfully by Kevin and his service team! Kevin turned out to be my guardian angle! My bad ordeal turned out to be wonderful except for the long drive two days in a row. Kevin is spectacular and I would recommend his services to anyone who needed them. He is outstanding. My hats off to my guardian angel! More

I own a BMW because of the excellent service! Andrea Mashburn knows cars and will go out of her way to serve every customer to the best of her ability. This firm is fortunate to have someone like Andrea Mashburn knows cars and will go out of her way to serve every customer to the best of her ability. This firm is fortunate to have someone like Andrea in such a critical position. I would not hesitate to recommend this firm! More

Organized Service Center and Great Communication I had an appointment at BMW of Chattanooga Service Center recently and was impressed that they honor set appointment times and communicate with you th I had an appointment at BMW of Chattanooga Service Center recently and was impressed that they honor set appointment times and communicate with you throughout the process. Everyone was knowledgeable and helpful in explaining services provided and recommended. More

Substandard Service Advisors I've never experienced such poor service from any service department, much less a BMW dealership. We debated between sending the car to Chattanooga or I've never experienced such poor service from any service department, much less a BMW dealership. We debated between sending the car to Chattanooga or Nashville for repairs. We chose Chattanooga for its proximity. I've already heard from Nashville twice (just checking in!). Chattanooga on the other hand has gone out of the way to be unresponsive. She claims to have not received several faxes and emails from the Richmond dealership re: warranty work. Richmond has tried calling and she dodges their phone calls as well. Turns out they hadn't even started to repair the car! Do yourself a favor and skip this dealer. More