BMW of Cincinnati North

Kaitlyn has always been very helpful and professional. she has a great smile when she greets you. She tells me what is needed and approximately how long it will take to complete the job. she has a great smile when she greets you. She tells me what is needed and approximately how long it will take to complete the job. More

Shontel is always very knowledge, helpful and courteous. My opinion.........Shontel knows his job and does it extremely well. When you need help with a problem, he gets it solved promptly. He is an asset My opinion.........Shontel knows his job and does it extremely well. When you need help with a problem, he gets it solved promptly. He is an asset to BMW. Herb Gansheimer More

Tyler was fantastic and a genuine nice guy. He definitely possesses qualities that aren’t typical for a salesperson. He was patient with my decision making. He listened to what was important He definitely possesses qualities that aren’t typical for a salesperson. He was patient with my decision making. He listened to what was important to me in a vehicle. He was honest about quality when I was trying to decide between different models. I appreciated his willingness to go above & beyond even willing to drop the vehicle off so that I wouldn’t have to wait. He also was very willing to go over all the features even at a later date so that I could get full use of all the amazing technological features! He was very dedicated to making sure that my vehicle was dropped off to me in the best possible condition from getting new rims to a new clear coat. The car looked better than when we first laid eyes on it! After a few hiccups in communication on my part I have a reliable vehicle that I am so excited and blessed to own. More

Clearly explained to-be-done repairs. Trust the work outcomes and professionalism. Easy to schedule. Trust the work outcomes and professionalism. Easy to schedule. More

This is a proper bmw dealership. I travel from up north because I have difficulty trusting smaller dealerships ability to service my M cars. Bruce and Kaitlyn are outstanding to work I travel from up north because I have difficulty trusting smaller dealerships ability to service my M cars. Bruce and Kaitlyn are outstanding to work with. Carbahn installers are rare… I feel lucky to have one so close as BMW Cincy North. Ryan L. More

Courteous and knowledgeable staff. Good check on my reported symptoms and always a reasonable solution. Great team! Good check on my reported symptoms and always a reasonable solution. Great team! More

I called to schedule an appointment for some warranty work and asked if I could have a rental car. We were told yes on the phone and when I showed up to my appointment, no one greeted me after standing i work and asked if I could have a rental car. We were told yes on the phone and when I showed up to my appointment, no one greeted me after standing in the lobby for about 10 minutes. I walked to the service garage and the guy couldn’t find my appointment. I actually saw it on his iPad and showed him my appointment. He told me I would be with Shon & pointed to an area with lots of people & desks. I explained I do not know who Shawn is, and he did walk me to his desk. Shon was not too friendly. In fact, he seemed like he was in the middle of something else and took forever to help me. He acted like he didn’t know. I had an appointment either and fiddled with his computer until he found it. I told him I needed a rental car and he never responded. It was a very odd encounter. He did not give me much information, but I left there knowing the work is covered under warranty and they had to order the parts. I was told they would call me the following Wednesday, which they never did. I waited about a week and I called the dealership and left a message. They then texted me back. I scheduled my next visit and was under the impression that I was going to be getting a rental car. They never told me who my appointment was with so on my way I called to find out that information and was told that I was going to wait for the work to be done. I was not getting a rental car. I was never told how long the work was going to take and I never agreed to wait. I vocalize a rental card twice as mentioned. The girl on the phone wanted to argue with me that they texted me that I was going to wait, which I never agreed to and she would not let me speak or listen to me. This dealership has terrible customer service. I requested a manager to call me and never received a call. More

My experience with BMW North is ALWAYS top notch! Staff is excellent and it’s always extra special when they know you by name. Staff is excellent and it’s always extra special when they know you by name. More

Working with Brad Schultz on my BMW X1 purchase was an excellent experience. He was very professional in communicating with me and working through a few concerns. I would recommend Brad and BMW of Cincinn excellent experience. He was very professional in communicating with me and working through a few concerns. I would recommend Brad and BMW of Cincinnati North to others. More

We had an excellent experience with the service department. Thorough, great communication, and willing to answer questions. department. Thorough, great communication, and willing to answer questions. More