BMW of Cincinnati North

Jon Ogden met with me on his scheduled day off (Sunday) simply based on a friends referral. Once aware of the price range and type of vehicle I was looking for Jon was able to meet my expectations. Darrin simply based on a friends referral. Once aware of the price range and type of vehicle I was looking for Jon was able to meet my expectations. Darrin made the paperwork easy to undersatnd and simple to complete. I am a bit surprised the previous occupant (this was a demo) music and personal preferences hadn't been wiped clean befor passing the car to me, but this was rectified by Jon immediately. I was completely satisfied with Jon, Darrin and the vexperience at Jake Sweeney based on the initial visits and subsequent transaction. More

We bought a used 2009 BMW 328i from Jake Sweeney BMW and Brad Schultz was our salesman. I cannot say enough about Brad, he was polite and professional and he went over every detail about the car with both m Brad Schultz was our salesman. I cannot say enough about Brad, he was polite and professional and he went over every detail about the car with both me and my wife and even on seperate occasions just to make sure we were both comfortable about how the car operates. Brad even provided me with his cell phone number and said that I could call him anytime, even on his day off! The buying process was made very simple by Brad and the staff at Jake Sweeney. I look forward to building a relationship with Brad and Jake Sweeney BMW and I highly recommend this dealer. Mike Reichart More

This past weekend my wife and I purchased our 2nd BMW, an X5, from Brad Schultz at Jake Sweeney BMW. We purchased a 5 series from Brad 3 years ago and based on our past experience with Brad we returned to J X5, from Brad Schultz at Jake Sweeney BMW. We purchased a 5 series from Brad 3 years ago and based on our past experience with Brad we returned to Jake Sweeney BMW. Brad's professionalism, customer focus, product knowledge and willingness to go the extra mile to make the car buying process as smooth as possible earned him our repeat business. His performance during the X5 purchase was superb, outpacing our experience some 3 years ago. The net result is some very satisfied customers (my wife loves her new X5) and Brad and Jake Sweeney BMW have earned our next BMW purchase once again. More

My husband and I traveled 40 miles after being disappointed with our local BMW dealership. We drove to this dealership because of a car we saw on the dealer's website. We were cheerfully greeted disappointed with our local BMW dealership. We drove to this dealership because of a car we saw on the dealer's website. We were cheerfully greeted by Brad Schultz and from that point on our experience was the best experience we ever had buying a car. There was no pressure to buy. Brad was courteous, knowledgable and respectfull at all times. Everyone that we encountered at Jake Sweeney made our first BMW experience enjoyable including Darrin Roll in Financial Services. Our first BMW purchase at Jake Sweeney will not be our last, we will make the drive! Thank You Brad and Darrin! More

Brad was very informative about the difference between models and options. He made the buying experience great. The best way to descibe the experience is he didn't try to sell me a car, he helped be buy w models and options. He made the buying experience great. The best way to descibe the experience is he didn't try to sell me a car, he helped be buy what I wanted. I've purchased 5 bmw models from the BMW Store in the past but this was a much better experience. More

Typical service from a dealer - out to make a buck at the expense of their customers. Went in for a warranty claim. Their equipment would not "communicate" with my car. They wanted me to pay for electrical expense of their customers. Went in for a warranty claim. Their equipment would not "communicate" with my car. They wanted me to pay for electrical diagnostics. Other independent BMW facilities have no problem. They wanted to charge me to time spent there, I refused and walked out. For good. In short, I was appaled but not surprised. More

After deciding to downsize from two BMWs to one, we located a couple of low mileage, late model BMWs on the internet at Jake Sweeney BMW in Cincinnati, OH. When we arrived at the dealership, Brad Weins located a couple of low mileage, late model BMWs on the internet at Jake Sweeney BMW in Cincinnati, OH. When we arrived at the dealership, Brad Weinstock, Client Advisor, met us at the door with a smile on his face. Brad answered our many questions, allowed us to test drive both BMWs we were interested in and assisted us in finalizing the trade. Brad's pleasant personality and knowledge of BMWs made our trade a very satisfying experience. We will definitely remember Brad Weinstock and Jake Sweeney BMW when we are ready to make our next BMW purchase. More

I want to take this opportunity to say this was an amazing experience, Brad was the best customer service rep I have had an experience working with so far. Being in Sales myself I have high expectatio amazing experience, Brad was the best customer service rep I have had an experience working with so far. Being in Sales myself I have high expectations & he ecceeded this & more. He was friendly, accomodating, knowledgable & just a pleasure to work with. Thank you for such an amazing experience. More

We purchased a 7 series BMW almost 2 years ago. When we first bought it our sales guy was great at getting back to us in a timely manner. We felt he "cared" and wanted to make sure we were happy with our p first bought it our sales guy was great at getting back to us in a timely manner. We felt he "cared" and wanted to make sure we were happy with our purchase. Eventually this service faded away. When we started having a few problems with our car and tried to reach Brad he stopped answering our calls and never returned our calls despite the messages we would leave on his work phone. We had no other choice, but to reach out to the BMW store in Cincinnati. Although we didn't purchase our vehicle from them they took much better care of us. We are a BMW family and one of the reasons we have been so long has been due to the great customer service that keeps us coming back. Jake Sweeney needs to reevaluate their customer service approach because it's not working. If your going to buy a BMW I suggest you buy it from a dealer who truly cares. More

STAY AWAY from Jake Sweeney. I recently tried to have my 5 series BMW serviced at Jake Sweeney and was informed it would take several hours to complete. I asked for a a loaner car (the person on the phone 5 series BMW serviced at Jake Sweeney and was informed it would take several hours to complete. I asked for a a loaner car (the person on the phone stated if it is longer than 90 minutes you can get a loaner car) and the service person stated they do not give out loaner cars (even though I had them in the past) - he even tried to give me the number to Enterprise to call myself a car. I then asked for the sales manager and he came back and stated, well we do give out loaner cars if we have them available. So I then asked the service person if he had one available and he gave me the dear in the headlight look. What he then proceeded to say was that we don't give out loaner cars to individuals who did not purchase their own car - WHAT?? Is this guy serious?? (I purchase my cars through my company) This comment alone will ensure that I never purchase a car through Jake Sweeney again and I will be sure to let everyone I know to stay away as well. I then had to ask the sales manager , well do you have one available? and of course he stated we do not...even our new customers are told we cannot guarantee a BMW loaner car...what I can do for you is call Enterprise for you. I should have learned from my previous experience with them when they broke off one of my knobs inside the car and refused to fix it stating it is a BMW design flaw and it was probably cracked already when you brought it in!! So I promptly stated no thanks and left the dealership and called the BMW store. The BMW Store experience was night and day - everything you would expect from a BMW dealership. Please take my advice and stay away from Jake and try out the BMW Store for yourself. More