BMW of Cincinnati North

Awesome Customer Service Client Advisor & Lease End Specialist Tyler Schmidt provided AWESOME customer service in helping me through the lease end and purchase process. His co Client Advisor & Lease End Specialist Tyler Schmidt provided AWESOME customer service in helping me through the lease end and purchase process. His constant communication with me over the weekend with getting my car serviced and helping me through the finance purchase process was outstanding. The only thing to be improved is the wait time to see a finance & closing agent at the dealership...waiting hours on a Saturday was inefficient. There needed to be more finance / document sign off staff present. More

Nothing better in Tri-State Fantastic customer service from the first phone call. Helped me find exactly what I was looking for before I even knew what I wanted. looking forward Fantastic customer service from the first phone call. Helped me find exactly what I was looking for before I even knew what I wanted. looking forward to buying my next car and many more from BMW North More

Service is excellent and timely.. an outstanding car with outstanding service. Staff is very ,courteous and friendly.. Ed Besl was very helpful and knowledgable in his and timely.. an outstanding car with outstanding service. Staff is very ,courteous and friendly.. Ed Besl was very helpful and knowledgable in his recommendation and selection of my new car order 2020 M2. Colonel Dean Smittle, USAF, Ret. More

Online purchase Qasim is very knowledgeable and has a no pressure approach. I bought an 06 lotus Elise online from him. He was very helpful throughout the process. Fr Qasim is very knowledgeable and has a no pressure approach. I bought an 06 lotus Elise online from him. He was very helpful throughout the process. From purchase to shipment to Massachusetts. He was attentive from start to finish. I highly recommend him. More

New car lease I went to the dealership essentially to validate buying a competitor's product. The rep showed me the car I asked for with no waiting and no pressure I went to the dealership essentially to validate buying a competitor's product. The rep showed me the car I asked for with no waiting and no pressure. After driving it I said it wasn't't for me. Without any argument he thanked me for my feedback and asked if I had seen a different model - recently arrived and at the upper end of my range. I hadn't seen it; he didn't offer a test drive because he could tell I was in a hurry and he was pretty smart. I asked to drive the car and loved it. I told him that because it was a big change from my original intent I wanted to think about it. Again, no pressure. He emailed me information about the car I liked in the color I wanted, but did not call me. I called him the next day and said I wanted to talk to him about it. I went back in and made a deal with no hassle. The car arrived when they said it would, all the costs were exactly as he agreed to and the car, and the dealership staff, were ready when I arrived. I was out of the dealership in about 45 minutes largely because I spent 20 or 25 learning the features of the car. More

Great Out of State Experience I live in Florida, but was looking for a very specific vehicle, so I expanded my search nationwide. Finally one popped up at this dealership. Called t I live in Florida, but was looking for a very specific vehicle, so I expanded my search nationwide. Finally one popped up at this dealership. Called the dealership and was fortunate to have Brad answer. Working with him was a breeze, his communication was top notch. Purchase process went very smoothly even over the phone/in the mail. He went above and beyond to help me get the car shipped to my house. Highly recommend. More

My First BMW The folks at BMW of Cincinnati North were top notch. The Sales team worked with me, the service folks got involved and answered questions willingly, a The folks at BMW of Cincinnati North were top notch. The Sales team worked with me, the service folks got involved and answered questions willingly, and the F&I (were hilarious and helpful) teammate who helped me were spot on. I was in and out quickly with zero surprises. More

Excellent Sales representative was not pushing. He had cars ready when I arrived. Worked at my pace. Explained the price and options to buy. Responsive to ques Sales representative was not pushing. He had cars ready when I arrived. Worked at my pace. Explained the price and options to buy. Responsive to questions after purchasing the car More

They delivered. I bought this car as a 21st birthday present for my son. He LOVES it!! The car I received was “as advertised “. No surprises. Extremely well detailed. I bought this car as a 21st birthday present for my son. He LOVES it!! The car I received was “as advertised “. No surprises. Extremely well detailed. Priced lower than similar vehicles with fewer options at other dealerships. More

New BMW 540i purchase My sales associate Brad Shultz was a pleasure to work with. His knowledge of the vehicle and the low pressure sales made for a very good experience. I My sales associate Brad Shultz was a pleasure to work with. His knowledge of the vehicle and the low pressure sales made for a very good experience. I also cannot say enough for the finance team. I can not recommend BMW of Cincinnati North more. More