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BMW of Cincinnati North
Cincinnati, OH
1,188 Reviews
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
By Type
Showing 1,188 reviews
April 30, 2019
Terrible experience by people who don't care about you Terrible experience with this staff. Brought my 3 series in for a recall since they are known to catch on FIRE. So I bring it in after scheduling an a Terrible experience with this staff. Brought my 3 series in for a recall since they are known to catch on FIRE. So I bring it in after scheduling an appointment for 7:30. I get there 7:20 before anyone else, I knock on the door and they see me standing at the door and make eye contact with the employees but they just ignore me. So I guess they won't even come to the door to let you know where you should go or do for a recall. 3 minutes before opening other customers and start pulling their cars up near the service door. I guess that's the protocol? Would have been nice to know that if they took the liberty to come to the door instead of making me stand there like a fool. Lost my place to 2 other people because I was unclear on what I needed to do. After that, they said the car will get done today. No update throughout the day. They said the car would be ready by 3 pm. I then get a text saying the car hasn't even been taken back and that it won't be ready today. So basically, I came in before everyone, but I was last to get service. On top of that, they didn't give me a rental. They said all their rental cars were out. Even though I was going to be without a car and even though I came before many people, I would not get a rental or any accommodation to get to work. They couldn't even call me a Lyft to take me to work and would have to commute at my own expense. Little was done to mitigate the situation and definitely felt like I wasn't getting treated as fairly. Maybe it's because I'm just there for a recall and not actually spending money? Well, guess I won't be spending money there in the future. I was told the car would be ready in the morning. It wasn't. Come to 3pm, car was JUST going in for service. So a day and a half later, I was just getting service. And then two hours later the car is ready to get picked up. That's the absurd part, it was a 2-3 hour job yet they wanted me to drop the car off at 7:30 am just to be told to wait a day and a half just to get service. No reimbursement for the $30 I spent on Ubers. Their excuse was "well, there's no charge on the service". Waited around 30 minutes to speak to a manager and kept brushing me off so I left. Long story short, if you need work done, avoid this place. Customer service is trash. Of course they'll gladly put you into a $80,000 car but if you need any service done, avoid it. While I can't say if I will be buying another BMW in the future, I can definitely say that I will be taking my business elsewhere. Btw the 'managers' name is Ryan in case you want someone to avoid. More
by AYMAN07
Verified CustomerEmployees Worked With
Corey and Ryan the manager
April 30, 2019
First time service I brought a 2008 I bought from out of state to BMW North to get a thorough inspection of the vehicle. They were able to not only tell me what issues t I brought a 2008 I bought from out of state to BMW North to get a thorough inspection of the vehicle. They were able to not only tell me what issues the car has but also how urgent each issue was. The online report offers images and information about each and every service they offer and perform. Customer service was efficient and top notch. I will definitely be doing all my tuneups and work to them! More
by KK
Employees Worked With
April 29, 2019
Car is still doing what I brought it in for My car was misdiagnose the work that has been done hasn’t solve the issue. The shop foreman replace and additional part and the problem continues My car was misdiagnose the work that has been done hasn’t solve the issue. The shop foreman replace and additional part and the problem continues More
by MYSONTHEMOOR
April 29, 2019
BMW North is the BEST The salesman Brad Schultz was so easy to work with and gave me a good price. He put me at ease and made me the buying process easy. BMW has the best s The salesman Brad Schultz was so easy to work with and gave me a good price. He put me at ease and made me the buying process easy. BMW has the best selection of certified preowned cars and they are SO much more approachable and easy to work with compared to the old BMW store on Stewart that doesn’t want to talk to you unless you are sending $50k. Thank you BMW North! I’ll be back!! More
by KYLA
Employees Worked With
April 28, 2019
Great team, great to work with! Every time I bring my cars in for service, I have no doubts or concerns. I will always be dealt with fairly and promptly. I am now on my third BMW lea Every time I bring my cars in for service, I have no doubts or concerns. I will always be dealt with fairly and promptly. I am now on my third BMW leased through Jake Sweeney and sixth BMW overall, and cannot remember ever having a bad experience. More
by Timpowell
Employees Worked With
Other Employees :
Devon, Chris Owens
April 26, 2019
Awesome Car buying Experience We went through the Costco program for this vehicle and it was a great experience. Our sales person, Chris Lykins, was remarkable and went above and We went through the Costco program for this vehicle and it was a great experience. Our sales person, Chris Lykins, was remarkable and went above and beyond to help me make the right decisions regarding my new 2019 X5. More
by PAULAWARD1
April 25, 2019
Awesome Service Working with Brad was awesome as he was attentive and he made the experience really painless. He was able to answer all my questions I had before arri Working with Brad was awesome as he was attentive and he made the experience really painless. He was able to answer all my questions I had before arriving to test drive the BMW I was looking at and helped me get a great deal on it as well. More
by NBRANN1122
Employees Worked With
April 25, 2019
Great customer service I liked the quality of attention and concern to obtain the parts of better performance and protection for my car and to be able to handle with greater I liked the quality of attention and concern to obtain the parts of better performance and protection for my car and to be able to handle with greater security. For drive my car. Thank you and have a great week. More
by GERARDH.QUIROZ711
April 24, 2019
Awesome service advisors, terrible detail job Dana and Sophie as well as all the service personnel are amazing!! My detail job on the M4 however was...terrible. Water spots on the bumpers, grill w Dana and Sophie as well as all the service personnel are amazing!! My detail job on the M4 however was...terrible. Water spots on the bumpers, grill was dirty and brake dust in the rims. This does not reflect poorly on your service personnel as I said they are great; however I would probably have a chat with the Detail Shop. More
by CCATRN
April 24, 2019
Horrible customer service No one could tell me if my tow eyehook was in my car, did not get any return calls, and there was so much grease on the inside of my front doors!! EXT No one could tell me if my tow eyehook was in my car, did not get any return calls, and there was so much grease on the inside of my front doors!! EXTREMELY Dusappointed! More
by KBOHI
Employees Worked With
