BMW of Cincinnati North

GM for BMW, and Used Sales Manager updated Review Below was my 1st experience. I am here to tell you after my Husband & I went in and explained what in total has happened with the sale, that the Use Below was my 1st experience. I am here to tell you after my Husband & I went in and explained what in total has happened with the sale, that the Used Sales Manager, and the GM stepped in and made things right! They in no way wanted a dissatisfied Customer at BMW North. I am now totally satisfied with BMW North, the GM that had to step in, he was calm, professional and Customer satisfaction was his #1 priority along with the reputation of BMW. The Used Sales Manager was apologetic and worked very hard to make things happen. I would defiantly by my next car from BMW north, thanks to both the GM and Sales Manager Below was my 1st experience Sales person was good, but when he went on vacation, my used car was delivered with issues, dirty, engine light on, no 2nd key, because Sales person was off, we brought back the next day after delivery and dealt with what we thought was the service manager (on Sat. July 6th). He made me feel like I was trying to get something for free, h told me you know it was a used car, yes I bought a used car, but the day it was delivered (1 week after buy, because of fixing an issue for us we found on the test drive), the engine light came on, and the back window would not go up. He said he would take care of the window at cost, we would have to pay. Manager called Monday evening July 8th, said it would be over $500 to fix. We said no just pull the window up, and we would pick it up in the morning. That was a fiasco. He was not in, the service department didn't know anything about the car. After figuring out that person had wrote a PO that didn't go through the service department, and finally getting the car back, with the window NOT up, and the diagnostics we asked for him to run, which he said he would, was not with the car either, we left very unsatisfied! Our Sales guy was back from vacation, and he really apologized, but because we brought the car back when he was on vacation, it was out of his hands. He really wants us to be happy, but I have to tell you I'm not with the dealership/manager we talked to on Sat. July 6th. I bought the car June 28th, car was delivered dirty on July 5th (after fixing what I found on test drive), (thanks to the sales rep), Very sloppy. I know if our Sales person would not have gone on vacation, it MAY have been handled totally different. I can not see me buying a car from the dealer after buying a used car, and made to feel like I was less than. I have a new C300 that I lease and wanted this used car as a back up SUV. Driving it off the lot at a BMW dealer with the window down, and unable to roll up, does not feel right. I really did hope they would fix the window at cost, I didn't mind paying for that, but not at over $500. Then made to feel like I'm trying to get something for free. NO. I would give a higher rate for the Sales person, but not the used car process. I have had 2 BMW, and 3 Benz, I am happy with the make of both, but not happy with a used buy at all. More

Great sale staff I purchased my leased car and leased a new car. The sales team were efficient and everything ran smoothly. They went out of their way to see I was sa I purchased my leased car and leased a new car. The sales team were efficient and everything ran smoothly. They went out of their way to see I was satisfied with the deal. More

Service & Support Brad Schultz continue to provide service and support, even after the sale was completed. Devon, in service, was a great communicator. I am satisf Brad Schultz continue to provide service and support, even after the sale was completed. Devon, in service, was a great communicator. I am satisfied with my decision to purchase the BMW More

Found My Perfect Car On-Line After searching on-line I found the perfect car advertised at BMW of North Cincinnati. I was a bit nervous about making such a big purchase without h After searching on-line I found the perfect car advertised at BMW of North Cincinnati. I was a bit nervous about making such a big purchase without having seen the car in person or having driven it. I connected with Brad Schultz via e-mail. He was professional and responsive and made the purchase process so easy and followed up exactly as promised. He honestly and fairly represented the vehicle to me answering all my questions and made sure it was in perfect condition prior to shipping. My 2017 540i with M sport package is a real beauty and she can move! More

Awesome, well taken cared of, responsive and respectful My Son and I drove from Chicago to pick up our leased M4. CLay Moorehead and Aatir Barlas were outstanding. Clay from minute one over the phone, mad My Son and I drove from Chicago to pick up our leased M4. CLay Moorehead and Aatir Barlas were outstanding. Clay from minute one over the phone, made us feel like we were already part of the family at BMW of Cincinnati North. Aatir, walked us through the details of the car with patience and humor! Angela was top notch! She helped us with all the finance matters and was extremely helpful in helping us decide on tire packages and lease payments. Without a doubt, we will come back to our new BMW-home-away from home dealership. Thank you all for making it fun and easy picking our beautiful set of wheels up ! Best Erin, Michael, and Dylan Demakos More

Great Experience! Love my X2! Jeff and Dylan were awesome! Very friendly, helpful and professional.. The buying process was easy and quick! Would recommend them to ev Love my X2! Jeff and Dylan were awesome! Very friendly, helpful and professional.. The buying process was easy and quick! Would recommend them to everyone!! More

Great I had a grear experience. Brian William was professional, helpful and very attentive and he made sure all if our questions were answered. Thank you I had a grear experience. Brian William was professional, helpful and very attentive and he made sure all if our questions were answered. Thank you. More

Brad Schultz was absolutely wonder! Brad is the best! He’s personable, and a good listener; which helped me make a decision the same day. My intention was to shop around, and BMW was my Brad is the best! He’s personable, and a good listener; which helped me make a decision the same day. My intention was to shop around, and BMW was my first & final stop. I’ve worked with Brad for company car purchases & personal. He worked with several customers simultaneously, without feeling as if I was abandoned, because he constantly communicated ongoing processes along the way. That’s why I specifically ask for him when I’m ready to buy. I’ve been buying BMW’s for 13 years. Chris, in service, is always upbeat and willing to serve. More

Great Experience! I purchased a used Z4 for the dealership. I have purchased many cars and have to say this was the best experience I have ever had at a dealership. My I purchased a used Z4 for the dealership. I have purchased many cars and have to say this was the best experience I have ever had at a dealership. My sales person Brian Williams was very helpful and spend a lot of time with me. The used car manager, Qasim Shirazi gave me a great deal on my trade and my new car. When the dealership was a bit backed up, the team jumped in to get me out to make an appointment. Mike Fields helped me with my paperwork and Angela Huber-Greil finished strong. I cannot say enough nice things about the folks who work at the dealership! It was worth the drive and time to visit and I will be back when it is time to buy a new car! More