BMW of Cincinnati North

Just a few things I was dealing with a new staff member that was learning the ropes. Nice enough and provided me a ride back to the dealership to retrieve my car, whic I was dealing with a new staff member that was learning the ropes. Nice enough and provided me a ride back to the dealership to retrieve my car, which was helpful. Time was a bit lengthy in writing me up, but I understand he is new. The main reason for my review is that windshield wipers were replaced as requested. As a got in my drivers seat I noticed a slight mark on the edge of my hood only noticeable behind the steering wheel. I would consider this to be a minor or very minor blemish. I have touch up a my house that I previously purchased, so I'm not asking for anything. Just a heads up to service dept More

Friendly and Responsive I owned a late model/high mileage 535i with a transmission problem. Excellent job diagnosing the problem and determining corrective action. With the I owned a late model/high mileage 535i with a transmission problem. Excellent job diagnosing the problem and determining corrective action. With their advice, we determined the most cost effective option was to trade my car and upgrade to a newer used 535i. More

Fast great service It was a friendly environment the repairs were accessed and brought to my attention and repaired in a timely fashion the price was kinda high but the It was a friendly environment the repairs were accessed and brought to my attention and repaired in a timely fashion the price was kinda high but the work was done correctly More

Great place to take your BMW Always a great visit to Jake Sweeney BMW. Took my X5 for recall service and was greeted by the guys in service, Don Johnson, and Dana Eby. Taken care Always a great visit to Jake Sweeney BMW. Took my X5 for recall service and was greeted by the guys in service, Don Johnson, and Dana Eby. Taken care of quickly and given a loaner of a new X3. When I was told my car was finished, I took the X3 back and had the same great service and my dirty X5 was even washed. Also greeted by salesman, Jon, and spoke a bit about new I 8! Thank you for the great service and care of my vehicle and myself. I would come hang out if I could: it’s that cool! More

Excellent Experience with New Car Purchase Brad Schultz did a great job helping my wife and I in selecting a new car. He listened to our needs and helped guide us through the vehicle options. Brad Schultz did a great job helping my wife and I in selecting a new car. He listened to our needs and helped guide us through the vehicle options. I am confident that we landed on the best solution for us both in the product and pricing/lease decision. Mike Fields made the financial closing purchase execution run seamlessly. He was efficient in the transaction but gave the appropriate clarifications when I had questions. A GREAT overall experience! More

Koodos to Dana! First time visiting the service department as new BMW owner.....Dana was awesome! Very professional and friendly! I was pleased with overall experie First time visiting the service department as new BMW owner.....Dana was awesome! Very professional and friendly! I was pleased with overall experience! Thank you! More

Excellent Service Knowledgeable, sincere and professional staff. Very positive buying experience! Since 2009 Jeff Robinson has assisted us with our BMW purchases. He i Knowledgeable, sincere and professional staff. Very positive buying experience! Since 2009 Jeff Robinson has assisted us with our BMW purchases. He is dependable and always provided a great experience! More

X5 Service Took a few extra days, but was glad I could use a loaner car. Thanks for coordinating with my Warranty company relative to payment for work done. Took a few extra days, but was glad I could use a loaner car. Thanks for coordinating with my Warranty company relative to payment for work done. More

Good service Very professional and friendly service. The only issue was that my car was not ready until the next day. The shuttle service is very good. Very professional and friendly service. The only issue was that my car was not ready until the next day. The shuttle service is very good. More

Top Notch Organization Smooth process without any heavy “sales” moves. Straight-shooters. Product does a helluva job selling itself and they stay out of the way well, but Smooth process without any heavy “sales” moves. Straight-shooters. Product does a helluva job selling itself and they stay out of the way well, but still add value to process. More