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BMW of Cincinnati North

Cincinnati, OH

4.6
1,169 Reviews

105 W Kemper Rd

Cincinnati, OH

45246

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1,169 Reviews of BMW of Cincinnati North

April 09, 2019

Communication is Terrible My previous experience with this service center was terrible. I had already decided to never go back there. Unfortunately, my car was having trouble More

by Not Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cory Hart, Devin Monday
Apr 23, 2019 -

BMW of Cincinnati North responded

Hello, Thank you so much for taking the time to share your experience. We really appreciate the feedback because as you mentioned we are rebuilding our service department. I can assure you the communication is supposed to be specific to each customer's preference. If you have a chance to call and discuss, please do I would love to get more information from you to help make our service department better for future visits.

April 08, 2019

Buyer beware Brought my car in to have a reflector light replaced. The technician told me they had to take apart my car to clean the area where the reflector was, More

by hbs03uc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan Brockmann
April 05, 2019

Professional and Fun experience I contacted Brian Williams to let him know I was looking for a Certified Preowned X3 or X5. When I met with Brian, we test drive both models. When Bri More

by FISCHERB127
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Williams, Mike Fields
Apr 09, 2019 -

BMW of Cincinnati North responded

Thank you for giving us an opportunity! Enjoy the X3!

April 05, 2019

The friendly dealership. Everyone was very friendly, pleasant and easy to deal with. I felt comfortable there in a relaxed environment. Would not consider ever going to anothe More

by MUSHERS69
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lykins, Mike Fields, Darrin Roll
Apr 23, 2019 -

BMW of Cincinnati North responded

Hello, Such a wonderful review! Thank you so much for taking the time to share!

April 05, 2019

Experience Aatir was great to work with, he was very knowledgeable and gave us all the information that we needed to make our decision. Nick was very helpful o More

by DMLEAMER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aatir Barlas, Nick Markoff, Darrin Roll
Apr 09, 2019 -

BMW of Cincinnati North responded

Thank you for giving us an opportunity to earn your business! Aatir and Nick are awesome!

April 03, 2019

A rip off I had over $2000 of repairs done only to 8 months later have to get the almost identical repair done, only to be told they won’t cover any of the 8 mo More

by CHRISTOPHER.GALES.CG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Owens, Sophie Kidd
Apr 03, 2019 -

BMW of Cincinnati North responded

Hello, Thank you so much for taking the time to share your experience. I have forwarded this to management and they will be following up with you!

April 03, 2019

Oil change Very timely, professional and highly qualified. From the time I made the appointment, dropping off my car and picking up my car, all experiences wer More

by MDWBEARCATS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Laber
Apr 04, 2019 -

BMW of Cincinnati North responded

Hello, So glad to hear your had a great experience with us, thank you for taking the time to share. Also, thank you for trusting us with servicing your BMW!

April 03, 2019

Good Deal Traded older used car for newer used BMW 550i. I had researched the car on line and after a test drive to confirm it was the car for me Jeff Robinson More

by RACHOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Robinson, Darrin Roll
Apr 04, 2019 -

BMW of Cincinnati North responded

Hello, Thank you so much for taking the time to leave such a wonderful review! We really appreciate you taking the time to share your experience, congrats on your new BMW!

April 02, 2019

Careless attitude, poor service....lack of knowledge. I brought in my 2013 BMW X5 Diesel to this dealership on 4/1/2019. I parked my car in the service bay and then walked in, and had to stand for 3-5 min More

by ASH6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shane Mccurdy
Apr 02, 2019 -

BMW of Cincinnati North responded

Hello, Thank you so much for taking the time to share your experience. I have forwarded this to management and they will be following up with you!

April 01, 2019

It was fine I was in the building for about 3.5 hours. I had originally requested a loaner, but was the told the day-of that there was not any available. I was to More

by MSCHMIDT163
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Owens
Apr 02, 2019 -

BMW of Cincinnati North responded

Hello, I'm so sorry to hear about your experience. If you have a moment to discuss please give me a call. My direct line is 513-782-1170.

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