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BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.7
357 Reviews
Call Dealership (281) 557-7000

15943 Gulf Fwy

Webster, TX

77598

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Showing 357 reviews

December 13, 2023

Convenient, easy to call and schedule service with this dealership. Service was available on Saturday. More

by nml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Dec 15, 2023 -

BMW of Clear Lake responded

We are thrilled to hear that you had a convenient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
December 13, 2023

Efficient, professional service provided. Was there for a minor issue - able to get my car back 2 hours later. Appreciate the ride back home and also back to dealer when car was ready. More

by dmoreno6767
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
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Dec 16, 2023 -

BMW of Clear Lake responded

It's great to hear about your efficient and professional experience with the service at BMW of Clear Lake! Getting your car back in just two hours for a minor issue is impressive and speaks volumes about our service efficiency. Additionally, the provision of a ride back home and then back to the dealer when the car was ready adds to the convenience and overall positive experience. We appreciate your business. We look forward to assisting you in the future.

Helpful
December 08, 2023

Great service, so far! Spoke to heather day 1 and got my appointment for the very next day. Day 2, took my car in and she gave me a quote and offered some discounts, plus l More

by Quintanillam94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather, Jason Creacy
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Dec 14, 2023 -

BMW of Clear Lake responded

That sounds like an incredibly efficient and helpful experience at the service center! Heather's proactive approach in offering discounts and reminding you about additional services shows a real dedication to customer care. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
December 07, 2023

Heather is outstanding! Look for her in service department. She will explain everything from start to finish. More

by Lorma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
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Dec 09, 2023 -

BMW of Clear Lake responded

It's fantastic to hear that you had a fantastic experience and that Heather provided outstanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
December 03, 2023

The service crew and my service writer, Chip Chappee, are great. They thoroughly inspect my vehicle every time I visit for any problems and I appreciate that fact. Further, Chip Chappee always has my best in More

by M. McMurtry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Chappee
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Dec 05, 2023 -

BMW of Clear Lake responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Chip went beyond to help meet your expectations. We appreciates your business and we look forward to the opportunity to assist you again in the future.

Helpful
December 01, 2023

Excellent customer service, followup and attention to detail. Great working with Omar, third time working with Omar and superb experience and helpful. More

by Steve Nihiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Reyna, Jason Creacy
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Dec 05, 2023 -

BMW of Clear Lake responded

It's fantastic to hear that you had a great experience and that Omar provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 30, 2023

Service done was top notch. Lukas kept me well informed of what was taking place. More

by Mpham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lukas
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Dec 02, 2023 -

BMW of Clear Lake responded

It's fantastic to hear that you had a top-notch experience and that Lukas provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 28, 2023

Joey was amazing! He was very helpful and answered all my questions with a friendly smile. He was very knowledgeable about the issues that my car had and kept me up to More

by ChrissyO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph (aka Joey)
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Nov 30, 2023 -

BMW of Clear Lake responded

It's fantastic to hear that you had a great experience and that Joey provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 28, 2023

Chip is the best! He is always efficient and gets my service done in a timely manner. More

by Gabbynicolefrancis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Chappee
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Dec 01, 2023 -

BMW of Clear Lake responded

It's fantastic to hear that you had a great experience and that Chip provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 26, 2023

Service department doesn't seem like it cares about its customers. On multiple visits I've dropped off my car and have had to call for an update. I don't mean an hour after I've dropped it off but 6 to 8 h More

by ccervantes1284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar
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