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BMW of Clear Lake

Webster, TX

4.8
898 Reviews

15943 Gulf Fwy

Webster, TX

77598

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Showing 898 reviews

December 03, 2025

They charged me "miscellaneous charges" didn't even bother cleaning my car and refused to explain the bill. More

by Mq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cheryl
Dec 04, 2025 -

BMW of Clear Lake responded

Hi, Thank you for sharing your feedback. We’re very sorry to hear about your experience with unexpected charges and the lack of clarity around your bill—this is definitely not the level of transparency or service we aim to provide. We’ve tried to locate your visit using the name attached to this review, but we haven’t been able to find a matching record. We’d really appreciate the opportunity to look into this further and address your concerns directly. Please reach out to me at johnnathanmendoza@group1auto.com or by phone at 281-557-7052 so we can review your visit and work toward a resolution. Thank you, and we hope to hear from you soon. – BMW of Clear Lake Johnnathan Mendoza Service Director

December 02, 2025

I can’t say enough about how pleased I am with my new vehicle and the professionalism of the sales person Andrew, who treated me like family?and helped me along the way. The delivery of my vehicle was ve More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Guerrero
Dec 03, 2025 -

BMW of Clear Lake responded

Hi John, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 02, 2025

Dwayne sold me 2 cars I’ve been doing business with him for 14 yrs good person the dealership gave me good vibes More

by SheldonR1974
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwayne Mickens
Dec 02, 2025 -

SheldonR1974 responded

Dealership was nice and clean everybody seem nice and good energy

Dec 03, 2025 -

BMW of Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2025

Great team. Took time to go through all the points in my bmw.. Will go back More

by jm10oriojr75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl
Dec 02, 2025 -

BMW of Clear Lake responded

Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 28, 2025

Diana provided excellent service. She was helpful, friendly, and very easy to work with. She made the process simple and stress free. I appreciate her professionalism and personal tou More

by L.Criss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Alvarez
Nov 29, 2025 -

BMW of Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Clear Lake. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 26, 2025

I reached out via the Internet to try to look at some cars that they had for sale under their used but certified. When I got in contact with Alex our salesman he graciously showed us the cars we were loo More

by slandry835
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Najem and Nick sales manager.
Nov 27, 2025 -

BMW of Clear Lake responded

Hello, we're happy you found Alex to be so supportive during your experience here at BMW of Clear Lake. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 25, 2025

I am a repeat customer for this location. Yusuf Ozcelik is my personal contact. He has sold me all 3 of my BMWs. He is genuinely kind, fair, and caring. My need to feel confident in my purcha More

by Sara T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yusuf Ozcelik, Matthew Hernandez
Nov 26, 2025 -

BMW of Clear Lake responded

Hi Sara, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Clear Lake! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 22, 2025

Great service experience on time as promised car was clean and treated with kindness and respect More

by krobmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl
Nov 24, 2025 -

BMW of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 18, 2025

Excellent service team, Jessica Chen provided great communication and support. She made the service extremely easy and was very responsive. More

by Robert731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Chen
Nov 20, 2025 -

BMW of Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2025

Service advisor Harry f I believe was accurate and very responsive also went over and beyond to not do the oil change but went as far as advising wheel maintenance and calling it in to get it cleared with More

by Doneanddone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Fernandez
Nov 19, 2025 -

BMW of Clear Lake responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

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