BMW of Clear Lake

I have a BMW still under factory warranty. My blinker stopped working and I brought in for the service. First they said it's still under warranty and later called be back and said there is some kind of stopped working and I brought in for the service. First they said it's still under warranty and later called be back and said there is some kind of chemical was sprayed on the BLINK module and the factory warranty is voided. I brought a few spray cleanners from Walmart to clean up the car and this is how the FACTORY WARRANTY is voided????? Very disappointing!!! I called USA BMW at 1-800-831-1117 to file a complaint. More

I would not recommend having any work done here. I brought my Z4 in for an oil change and to have the headlights repaired. The problem with the headlights was that they were pointing very low. After t brought my Z4 in for an oil change and to have the headlights repaired. The problem with the headlights was that they were pointing very low. After the oil change was finished, I was told that they forgot to check the lights but since I had to bring the car back for the replacement of a recalled part and additional maintenance, they would check them at that time. (Not a problem, sometimes things just happen) I brought the car in the second time and after the maintenance and replacement of recall part was done, I was told that the computer was reprogrammed and that would probably fix the problem. Once it turned dark, I realized that the reprogramming did not fix the headlights. The third time the car was brought in; I was told that the lights did not work because they were not on automatic. Put the headlights on automatic and when it got dark, lights were still pointing very low. The fourth time I brought the car in, I was told that a part was broken and needed to be replaced. Cost of repair: over $600.00. Had them do the work and picked up the car. Checked the lights in the dark and the lights are still pointing very low. It appears that they did not even check to see if the headlights were working correctly after each visit. My service rep was nice enough and seemed to want to get everything fixed but having to bring my car in 4 times for the same problem leads me to believe there are some serious issues with the technicians doing the work. More

Went to buy a preowned car. The manager Tom Matis (or Mitas) was so rude....in between negotiation process, he came upto my face and said "The price was listed on the website, what were you thinking when Mitas) was so rude....in between negotiation process, he came upto my face and said "The price was listed on the website, what were you thinking when you came here?". I got so pissed that only after numerous apologies by the salesperson that I stayed there. On top of that, they sold me a vehicle that had the warranty voided and had all aftermarket parts....Tom Mitas would not pick up my call anymore and wont wanna deal with it. They wont service it because the warranty does not apply but they did not tell me that before. Never ever go to these guys...they try to sell you pieces of junk and are too rude on top of that. More

This is my second BMW that I have owned and there are several short fallings compared to other vehicles in its class. The biggest and most import is the road noise. When I first purchased this car the several short fallings compared to other vehicles in its class. The biggest and most import is the road noise. When I first purchased this car the road noise was minimal, but after 15k miles the road noise became so bad that I could not conduct business calls while driving. I travel quite a bit and rental mid-class cars road noise was much less than the BMW. Second, is the options are overpriced. I spent an additional 12K on options that many other luxury cars have standard. From a service perspective the free maintenance is not so free. These cars sit low to the ground and if you knock your alignment out it will cost you 220 each time, and the dealership I used couldn't ever get it right. I do not think the service department actually performs the service requested. A lady in front of me had asked them to take the car for a drive to determine a problem she was experiencing at driving speed which the service department stated they did. She wrote down the mileage before she dropped it off and when she picked it up it was the exact same. Basically they had lied about even taking the car for a test drive. Additionally, from a technology perspective they are lacking and seem to be a couple years behind. Overall I would NOT recommend purchasing a BMW and I would recommend checking with the other luxury auto makers first. I have two years left on my lease and I have purchased another vehicle to use for my daily use and the BMW sits in the garage collecting dust. More