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BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.7
698 Reviews
Call Dealership (281) 557-7000

15943 Gulf Fwy

Webster, TX

77598

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Showing 698 reviews

July 25, 2024

From service to quality honestly words don’t do you guys justice absolutely professional every step of the way so easy and no fuss the absolute best. More

by Jp D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Fernandez, Jason Creacy
Report | Print
Jul 26, 2024 -

BMW of Clear Lake responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

July 23, 2024

It's beautiful. Brand new, clean, nice waiting area. Love the service entrance so easy More

by dlaporte1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl , Jason Creacy
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Jul 25, 2024 -

BMW of Clear Lake responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

July 23, 2024

Great dealership. I serviced my old car here and bought my new car here also. Nick S is the best service consultant I’ve ever worked with. Great customer service and a More

by KemO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Strehl
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Jul 25, 2024 -

BMW of Clear Lake responded

Hi Kemo, thank you so much for your positive comments about BMW of Clear Lake! If you have any further questions, please give us a call. We're always happy to help!

July 21, 2024

More damage was done to the vehicle than repaired. Not pleased with the service done. The technician denied of any wrong doing. More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose, Jason Creacy
Report | Print
Jul 24, 2024 -

BMW of Clear Lake responded

John, John, Thank you for your feedback. The review shows that you worked with Jose and Jason Creacy, but both individuals have not worked with us for over 4 years. Can you please contact me with more information, so I can understand why you scored us a 1/5 on Workmanship and a 2/5 on Service time? Thank you, Fidel Garza Service Director (281) 557-7004 fgarza@mccallgroup.com

Jul 26, 2024 -

john responded

Jose Suarez

July 20, 2024

My experience is always great with Chip Chappee as my service advisor. He let's me know exactly what's going on with my vehicle and keeps me updated on progress. More

by mary_mdn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Chappee
Report | Print
Jul 22, 2024 -

BMW of Clear Lake responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

July 19, 2024

They did all the required work and within the promised timeline. Jose Suarez was really good about communicating with me during the process. More

by marioeduarte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Suarez, Jason Creacy
Report | Print
Jul 20, 2024 -

BMW of Clear Lake responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Clear Lake. We are always more than happy to assist you if anything else comes up. Take care!

July 18, 2024

They are friendly and accommodating and do what they say they will, on time or before. More

by ruhrfamily
Recommend Dealer
Yes
Employees Worked With
Gerardo Garcia, Jason Creacy
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Jul 19, 2024 -

BMW of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 13, 2024

Prompt and great service by the service staff. It was easy to use the website to make my appointment. More

by lldennis128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy, Dereck Penrod, Joshua Rucker
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Jul 13, 2024 -

BMW of Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Clear Lake. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 19, 2024

The brake fluid service was fine. The inspection found a leaking Thrust Arm and the dealership is saying that the CPO warranty doesn’t cover this item. What good is the warranty, beca More

by edandbec
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Creacy
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Jun 21, 2024 -

BMW of Clear Lake responded

Thank you for your feedback. Unfortunately, the CPO BMW Warranty has policies and guidelines that we must follow as a franchised dealership. This CPO warranty uses an exclusionary items list which includes bushings and rubber components that are not covered under this policy. If you would like to speak to me regarding the policy and procedures, Please, feel free to reach out to me. Thank you for understanding Fidel Garza Service Director 281-557-7004 fgarza@mccallgroup.com

June 18, 2024

It was easy to get a schedule according to my preference. High quality service and great customer orientation. More

by Walter T Carvalho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy
Report | Print
Jun 20, 2024 -

BMW of Clear Lake responded

Walter, thank you so much for the positive review! Thank you again for the great review!

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