BMW of Clear Lake

I had an unfortunate situation last week when I was ready to purchase a new 3-series and Lori Dominy had accepted my offer in writing. When I got to Texas from Arkansas, she changed the terms and would not to purchase a new 3-series and Lori Dominy had accepted my offer in writing. When I got to Texas from Arkansas, she changed the terms and would not guarantee her written expression of the acceptance of the terms. I will be contacting BMW and the dealership group's corporate offices in Houston to complain. I was out $600 on this failed trip. Beware of Advantage BMW's tactics. Go elsewhere and don't waste your time with a group of liars who cannot honor what they have put in writing. More

The Internet Sales Experience was Awesome! I did most of the process over emails, they were informative, honest, and very helpfull. If you are looking for a BMW they are the dealership to purchase from. Whe the process over emails, they were informative, honest, and very helpfull. If you are looking for a BMW they are the dealership to purchase from. When I went to the dealership they had everything ready for me..... I love my new car!!!!! More

These people lie through their whitened, plastic teeth and it took me two BMWs and three years to discover this. I own a business and I am surprised these people are allowed to do their stuff. My advice and it took me two BMWs and three years to discover this. I own a business and I am surprised these people are allowed to do their stuff. My advice to you is to steer clear and go elsewhere unless you want to waste your time and invite hours of trouble and expense. Not credible in the least on several occasions. Avoid this dealership and their sister store and take your BMW elsewhere because I guarantee you you couldn't receive worse overall care. More

Great experience. Love the car!!! Everyone in the dealership is always friendly every time you walk in. dealership is always friendly every time you walk in. More

They don't seem to have their act together, each time I have gone in for service, it doesn't go smooth. On a very negative note, my engine overheated, due to all the coolant leaking out, and they do not wa have gone in for service, it doesn't go smooth. On a very negative note, my engine overheated, due to all the coolant leaking out, and they do not want to cover it under the warranty. They really did not care about the circumstances of the incident, just that it is their policy not to cover repair of the engine, if it overheats. In order to maintain the warranty, you would have to immediately shut the engine off, as soon as any hint of engine overheating or check coolant message was displayed. I called after the check coolant warning was displayed, I was told by service to bring it in when I wanted (I made an appointment for the next morning), that afternoon the check coolant warning came on again, and as I exited the freeway, the car died. I was informed the next day, that their was engine damage and it was my fault for driving the car while it was too hot......I am still at a loss for this one, as there was no indication, other than the warning message, which their own service technician was not concerned about....... More

Consistent exceptional service for all work since 1998. More

So far, a good experience in both sales and service. I would prefer a larger dealership as I often have to wait an extra day for parts to be shipped in but customer service makes up for the wait. would prefer a larger dealership as I often have to wait an extra day for parts to be shipped in but customer service makes up for the wait. More