BMW of Columbus

Maintainance Service My first maintenance service for a certified pre-owed 2015 X5 that I purchased last November at a different dealership. Very professional Advisors, c My first maintenance service for a certified pre-owed 2015 X5 that I purchased last November at a different dealership. Very professional Advisors, clean and comfortable waiting area and friendly staff. Only negative was the length of time it took but, from others waiting BMW's take time. More

Consistently Satisfied I am consistently satisfied with the quality of service and experience at BMW of Columbus. Steve Mills runs a tight ship, and is present and attentive I am consistently satisfied with the quality of service and experience at BMW of Columbus. Steve Mills runs a tight ship, and is present and attentive to what's happening in the department. I always request Carrie Ellis when making appointments because of her attention to detail, and friendly demeanor. Carson (I'm sorry I didn't get his last name) stepped in to assist, and was also a pleasure to work with. Thank you, BMW of Columbus! More

Satisfied After having to cancel my first appointment Andrew was able to get me in and out when I was dropping off and picking up my car.. Thanks Andrew.. After having to cancel my first appointment Andrew was able to get me in and out when I was dropping off and picking up my car.. Thanks Andrew.. More

Service experience The service was exceptional. I even receive some recommendations for some service that I was not aware of that was due. Overall my experience was gr The service was exceptional. I even receive some recommendations for some service that I was not aware of that was due. Overall my experience was great and I would recommend this service department to any BMW owner More

Quality of care The first time in a long time that I actually met the person that was performing the service on my vehicle. As well, it was comforting to know that he The first time in a long time that I actually met the person that was performing the service on my vehicle. As well, it was comforting to know that he was enjoying his job. More

Excellent service and the salesmen and reception personnel a I have been with bmw of columbus,ga for about 3 years now and have never had a bad experience. So thank you to all the professional personnel that i h I have been with bmw of columbus,ga for about 3 years now and have never had a bad experience. So thank you to all the professional personnel that i have had the pleasure of working with. More

To The Rescue The fuel pump on my 2010 535i failed on a trip from Atlanta to the Panhandle. Columbus BMW was the nearest dealership. Called directly and they helped The fuel pump on my 2010 535i failed on a trip from Atlanta to the Panhandle. Columbus BMW was the nearest dealership. Called directly and they helped me secure a tow and a rental, so I was able to continue on my trip. Repaired the vehicle timely and picked it up on the return trip. First class service. More

Service Kept me informed. Cleaned the car well Brought it in for the air bag replacement and look at the TPM this as way too long to bother with Kept me informed. Cleaned the car well Brought it in for the air bag replacement and look at the TPM this as way too long to bother with More

So far, so good My 2017 X1 sprung a spontaneous oil leak so I called BMW of Columbus and they advised me to call Roadside Assistance to have it towed in. Although Ro My 2017 X1 sprung a spontaneous oil leak so I called BMW of Columbus and they advised me to call Roadside Assistance to have it towed in. Although Roadside Assitance was a nightmare, service at BMW Columbus was excellent. Not only did they diagnose the problem as a problem with the oil drain plug seal, they fixed it (well, so far, so good), they washed and vacuumed my car and even delivered it to me 38 miles away. David Bass in the Service Department is a great ambassador for your dealership and so is the nice lady named Jan who returned my car to me. Now, I am hopeful that my car develops no new problems More

Outstanding This was my third third vehicle purchase from the dealership and they still offer the best customer service experience. You feel like part of the fami This was my third third vehicle purchase from the dealership and they still offer the best customer service experience. You feel like part of the family. More