BMW of Crystal Lake

Excellent Sales/service team.. Honest and trust worthy. Would recoomend to a family member or friend. This would be the first and onlt dealer you would need to do business with. Would recoomend to a family member or friend. This would be the first and onlt dealer you would need to do business with. More

Another very good experience with the BMW service people at Anderson BMW. They are always courteous and helpful. Once again they identified the issue quickly and got it repaired. I appreciate the good se at Anderson BMW. They are always courteous and helpful. Once again they identified the issue quickly and got it repaired. I appreciate the good service and I intend to keep bringing my BMW to Anderson. I highly recommend them. More

I have recently purchased a VW Passat from James Schaefer. When I had arrived to see the car he had been so kind as to move the car inside due to the cold weather. This made quite an impression on Schaefer. When I had arrived to see the car he had been so kind as to move the car inside due to the cold weather. This made quite an impression on me that James cares and wants me to be able to take my time and for me to really look at everything inside and outside the car. The rest of my experience with James and the other sales staff was also great. Everyone was professional and really knew how to make my purchase seamless. A+ More

I was immediately greeted and asked what had brought me into Anderson's by Jason Rose. After saying what brought me in, Jason checked the inventory for what I was looking for. He was very attentive and lis into Anderson's by Jason Rose. After saying what brought me in, Jason checked the inventory for what I was looking for. He was very attentive and listened to what my wants and needs were and the second car he pulled up was the one I drove home. He made sure all the paperwork was completed and filled out correctly. He made the leasing of a car very easy and stress free. The dealership itself was very clean and had a welcoming waiting area. Everyone worked efficiently and well together. It was a pleasant experience. More

Jim was great to work with. He has great knowledge of the BMW line of cars. He treated me professionally and appreciated my business. He also has remained involved with me after the sale to help out with the BMW line of cars. He treated me professionally and appreciated my business. He also has remained involved with me after the sale to help out with the service on my vehicle. I would recommend Jim and this dealership for anyone looking for a BMW. More

Purchased used car online,Mikki sent additional pictures and video of auto I was looking at. Mikki picked me up at airport (40 min away) and was there early. The dealership had numerous pictures with autot and video of auto I was looking at. Mikki picked me up at airport (40 min away) and was there early. The dealership had numerous pictures with autotrader ad. The Honda I bought for one of my daughters was below book value with 45,000 miles which is very hard to find at any price. Beautiful facility,would recommend to any consumer thinking about buying a car online. I normally by from private owners but Anderson provides carfax FREE and there prices are below retail. Thank You,Mikki, He's a good guy you can trust. Kevin Patton Fairview,Park,Ohio P.S.My daughter loves Her Honda. More

Jason Rose was a very friendly dealer that worked with us to find a quality car that fit our budget. He had great communication with us and I'd gladly do business with him again. to find a quality car that fit our budget. He had great communication with us and I'd gladly do business with him again. More

Anderson BMW's part pricing and service labor pricing is a total ripoff. They are charging more than the MSRP for parts. They wanted to charge my wife a minimum of $65.00 labor costs to replace the hood lat a total ripoff. They are charging more than the MSRP for parts. They wanted to charge my wife a minimum of $65.00 labor costs to replace the hood latch of our X5. More if they had problems opening the hood (a simple bent piece of wire was all that I needed to reach the latch and open the hood). It took me all of 2 minutes to remove the 2 bolts and replace the broken latch. More

Several months ago I wanted to get my daughter a car of rher 16th B-Day and make it very special. Bob and James went above and beyond finding me the perfect car and color for my daughter. It is a 2012 Red rher 16th B-Day and make it very special. Bob and James went above and beyond finding me the perfect car and color for my daughter. It is a 2012 Red Jetta! We went to other dealerships as well including Jeep and Chevy and found Anderson the place for me. We negotiated the price well ahead of time and made it "turn key" as we entered the dealership. My daughter was thrilled to get a used Taurus which was in the used car lot because it was a CAR. Then we proceeded to into the showroom to finish the paperwork. James then brought my family into the service bay and to my daughters delight- her RED JETTA with balloons on it was waiting for her!!! That was the perfect birthday gift for her! None of this could have happened without James and Bob! BTW- I bought my 2006 BMW X-5 from Anderson as well. More

I was looking for a good used car at a reasonable price for my son. He found one on the internet and worked with Cassandra. We set up a test drive Saturday morning, she was prompt, friendly and treated u for my son. He found one on the internet and worked with Cassandra. We set up a test drive Saturday morning, she was prompt, friendly and treated us well. She was respectful to my son as he was the purchaser and made him feel "important". The entire process was quick and overall outstanding. I would recommend this dealership to anyone looking for a fair deal. More