BMW of Dallas

Excellent service from Gary Aggas Gary Aggas is truly top-notch. He helped me get a smoking deal on a 2014 535d CPO back in March when I couldn't find one in California, and it was a Gary Aggas is truly top-notch. He helped me get a smoking deal on a 2014 535d CPO back in March when I couldn't find one in California, and it was a pleasure working with him. Gary was/is: <> Was responsive <> Patient and facilitated the negotiation process <> Treated me like a king when I arrived to pick up the car (he carried my bag for goodness' sakes) <> Did a fantastic job working through some post-sales items Gary Aggas was the face of BMW Dallas, and I only have great things to say about them. I wish this was my local dealership. Lastly, I _LOVE_ my car, and I don't say that lightly. Never before have I enjoyed driving my vehicle this much. (Don't tell my wife though, she doesn't realize yet that I've started inventing excuses to drive around and do errands.) More

Nightmare I would like to share my experience with your guys. I am a customer in Seattle Washington, which is thousands of miles away from BMW of Dallas. Abo I would like to share my experience with your guys. I am a customer in Seattle Washington, which is thousands of miles away from BMW of Dallas. About 2 months ago, I was looking for a used BMW M6 online. I found out that they have a pretty good M6 in their inventory. So I asked for a quote, and a salesman (Jay Purdy) reply me within very short of time. After I had been communicate with him, I decided to buy this car in distance because he was passionate and made me have a good experience of purchasing the car. So far, everything was good. After waiting for 3 weeks, the car finally arrivals. Then, I realize the car does not have the second key, which makes me wonder why a car worth 80,000 only has one key. So I called Jay, and he told me that they (dealer) are ordering a new key for me and it will be shipped when they have it. After waiting for 2-3 weeks, the nightmare starts. I called Jay’s number and no one answers, and no email replies as well. Finally, after I called sales number on their website and talk to someone, and this guy told me that Jay Purdy is no longer with them. So I asked him what about the issue that Jay left over? He said he would contact the sales manager and let me know what’s going on. And you know what, that was end of the story. I tried to call the manager for so many times and left so many voice messages. And finally, sales manager Denial told me that he could do nothing with it, and let me talk to another sales manager John Bosco. After million of phone calls, John picked phone once and told me once they receive my documentation, they would go ahead order my key. After I send my documentations to him, I thought someone was going to help me out with it and unbelievably that was BS as well. John Bosco never picks up my phone call again. The entire thing is the worst experience I have ever had in my life. I can not image how would the people like them become the leader of the sales team and how would the salesmen going to be with their supervision. I feel like they are taking advantage of I am being far away and treated me with so much disrespect by ignoring me. A couple of hundred dollars key isn’t a big thing compare to the $80,000 car. But it clearly defines who these people are, they would do anything to get your money with no moral and manner. In short, what I am trying to say is if you just want to buy a car from them and 100% sure that you will never interact with these people. Then, go for it, they will “treat” you as their God. However, if you may need to somehow interact with them after they get your money, RUN AWAY AS FAR AS YOU CAN. They will never care about you. PLEASE THINK CLEARLY BEFORE YOU GO THERE. I hope my review would help. More

You must come visit Gary Aggas! You won't regret it From the initial call I made inquiring about a pre-owned vehicle I saw online, to the warm welcome by many employees, to doing business with the fines From the initial call I made inquiring about a pre-owned vehicle I saw online, to the warm welcome by many employees, to doing business with the finest, amiable, client advisor "Gary Aggas"! Hands down, the best purchase experience at a dealership, thanks to Gary! More

Great place! I am happy! I have been all over in search of either a 228i or M235i. I wanted to customer order one, but after realizing it would take probably three months to g I have been all over in search of either a 228i or M235i. I wanted to customer order one, but after realizing it would take probably three months to get it. Usually, going to any dealership is daunting for most. This was my first lease, and I absolutely loved my 328i Coupe. Bimmer fan for life. I simply can't believe how easy they negotiated with me. And the fact that I have one of the rarest cars in the US right now well below MSRP and with a great rate. Better though is the fact that my Saleswoman was extremely personable, informative, and let me truly test drive the car without acting like those jerk guys at Classic BMW or the "luxury" Park Place. This car purrs like a little kitty.. meowww A car like the M235i sells itself, but Elsa truly knew about the features/options and how to use them. Even after the sale, she has made an effort to help me figure out the features (even on my 328i Coupe I barely knew how to use a lot of them!) No salesperson at a dealership has ever really explained this kind of stuff or been so dedicated. Additionally, everyone there was friendly... this was BEFORE I bought the car... all made an effort to get me with my requested Sales Lady Elsa even before I really got down to the nitty gritty with the numbers. Very friendly staff... Sure, they try to add on extra sales protection plans at the end (what business doesn't?) of which you can decline... and YEAH I would have preferred to get SOMETHING for NOTHING... but I seriously have a car that will last me ten years, and it's 0-100 in about 7 seconds. I'm just overly satisfied with this staff, especially Elsa Nunez, and the dealership in general. It's as nice as Classic BMW (without the bad service guys and pushy staff) and the staff is like BMW of Arlington (although that location seems old.) Take from this review what you will, but also remember that the guy below me lost a great car over $400. More

You will be making a mistake if you buy here!!! BEWARE!!! Daniel Raiburn is an absolute terrible sales manager and should not be dealing with the public. He does not want to make you happy, but want BEWARE!!! Daniel Raiburn is an absolute terrible sales manager and should not be dealing with the public. He does not want to make you happy, but wants just exercise his authority. He let my deal walk over a small $400.00 discount. Now he may not have really been able to discount the car, I'm not upset about that, we would've paid the $400 had it been explained properly with a good relationship established. I am upset about his terrible demeanor, rude, condescending, apathetic tone. He hung up in my ear when I was kindly explaining that he had provided us with bad customer service. Unfortunately he is involved with most sales there, so make that U turn now, before you get burned! I mean really??? At a new BMW dealership??? With a Sales Manager no less??? BEWARE this kind of behavior doesn't just happen on a bad day. If the Sales Manager is rude the dealership must have an Ego. More

Only Michael Fik touches my BMW I have always cared for my cars and now that I have my Red Roadster, I only get the best for it. Michael Fik has proven to be knowledgeable, courteous I have always cared for my cars and now that I have my Red Roadster, I only get the best for it. Michael Fik has proven to be knowledgeable, courteous, responsive and overall amazing. He truly works on the cars as if they were his own. More

Great customer service and quality of work! I brought my car in due to a strange noise coming from the engine. I dropped off my car before work and had it back by lunch time! Not only did they I brought my car in due to a strange noise coming from the engine. I dropped off my car before work and had it back by lunch time! Not only did they fix the problem but Michael also diagnosed another problem that I didn't even know I had! Everything got fixed and got my car back running better than ever! More

Best of the Best! When it comes to BMW sales and service in the DFW area you can't beat BMW of Dallas. If anyone from a younger generation had walked into a BMW dealers When it comes to BMW sales and service in the DFW area you can't beat BMW of Dallas. If anyone from a younger generation had walked into a BMW dealership you know the experience can be rather... Awful. You get ignored by everyone and when you finally get someone to help they treat you like a waste of time. This has NEVER been my experience with BMW of Dallas. I always get a warm welcome, whether I walk into the showroom or drive into service. My tech of choice Michael Fik goes the extra mile to make sure all my concerns are handled and keeps me updated every step of the way! Michael Frasier makes sure I am in and out when I drop my car off and when I pick it up. If anyone has had a bad experience try it one more time, but this time ask for Michael Frasier as your advisor and Michael Fik as your tech. Your Bimmer will be well taken care of! More

Negotiate?!?! No such thing happening here with this Store!! This is one of the 2 dealerships in the DFW Metroplex that takes pride in wasting your time and not really giving a crap about negotiating properly wi This is one of the 2 dealerships in the DFW Metroplex that takes pride in wasting your time and not really giving a crap about negotiating properly with you. There cars are clearly overpriced compared to other BMW Stores in this market. Michael Hall is someone you shouldn't waste your time withand his Sales Manager, Harvey Owen Ford is someone who acts like he couldn't care much less. Steer clear because their Salesmen will constantly hit you in the face with Sticker Pricing until you are blue in the face. I tried them back in 2008 when I was last in the market for a car for the wife and apparently, not a xxxx thing has changed. STEER CLEAR OF A HORRENDOUS EXPERIENCE PEOPLE! Autobahn BMW and BMW of Arlington are two of the best experiences I've had thus far. They come highly recommended. More

Unfortunately my 09 Z4 has gone through about 47 million rear 296 style rims...so I get to deal with the xxxxxxxx staff here like weekly. Currently they are giving my vehicle its fifth rim job, and are clos rear 296 style rims...so I get to deal with the xxxxxxxx staff here like weekly. Currently they are giving my vehicle its fifth rim job, and are closed tomorrow. My service advisor / the management staff are unable to return calls about whether my vehicle will be ready as promised. More